3144 results found
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SMS Company Templates
SMS Company templates not working. We need to have the feature enabled.
2 votes -
Allow Ring Central Mobile app to orient the screen based on phone settings
Give the Ring Central app the ability to orient the screen to your phone settings. It is really annoying when the screen on my phone is tilted to a "landscape" and the app view does not adjust when I orient my phone in a different way.
1 vote -
Light Indicator Notification from Application
We have a customer who would request a feature that provides a light notification on her headset—something she can enable on her computer and use directly with the headset.
2 votes -
Allow Admins to Restrict Users from Changing Their Outbound Caller ID
Currently, RingCentral users can select their outbound caller ID from the Desktop or Mobile app, choosing either their assigned extension number or the main company number. While this flexibility is useful in some scenarios, it can create issues for businesses that rely on integrations, such as Salesforce CTI or Conversation Insights, where consistent caller ID is critical for accurate call logging.
We request a feature that allows administrators to lock or restrict the outbound caller ID for a user, ensuring that all calls use a specific assigned extension number and cannot be changed by the user.
1 vote -
Option to Disable “Switch Call to This Device” Banner
There is currently no setting to disable the “Switch call to this device” banner when using VoIP calling. The banner appears automatically once the app is installed and calling is enabled.
While this supports call continuity, it is unnecessary for users who do not switch calls between devices and can be distracting.
Request
Add a setting that allows users (or admins) to turn off the “Switch call to this device” banner.Benefit
Cleaner interface
Fewer interruptions during calls
Better support for single-device and enterprise use cases
1 vote -
RingCentral web app to bring it always on front
When using the RingCentral web based app to bring it always on front when receiving/engage on a phone call.
1 vote -
disable "forget password" link for end users
A way to toggle (turn off/on) the ability for an end user to be presented with "forgot password" link, so they are forced to contact an admin to change or reset their password.
1 vote -
The customer would like the ability to replace the default “first participant” system prompt with their own custom greeting or company-brand
Add an option in meeting or host settings to upload or select a custom greeting to play when the first participant joins a call.
2 votes -
ringsense: Custom Call Types
we need capability to create custom call types under "organization"
2 votes -
Spot to show current queue members in the Ringcentral App
In HUD or somewhere else, would it be possible to show member status of your call queue. Or just monitor the call queue like we can with extensions?
1 vote -
RingCentral App Status
Additional status (Breaks/Lunch) on RC App
18 votes -
RC app call logs
Hi,
Please add a feature that allows the other user like a SuperAdmin to see the call logs of the users on the account not only from the Admin portal but also to the RingCentral apps.
7 votes -
Align Caller ID Name Display Between Mobile and Desktop Applications
Issue Summary:
There is an inconsistency in how the Caller ID name is displayed in the Caller ID dropdown between the Mobile App and the Desktop App.Current Behavior:
Mobile App: The Caller ID dropdown displays the name assigned to the phone number in the admin portal.
Desktop App: The Caller ID dropdown displays the name of the extension to which the phone number is assigned.Expected / Desired Behavior:
For consistency and improved user experience, the Caller ID name logic should be aligned across both Mobile and Desktop applications—ideally displaying the same identifier (either phone number name or extension…1 vote -
Add signature when creating or replying to Message
Be able to add signature when creating or replying to Message
1 vote -
Call Logs for Call Queues on RingCentral App
It will be better if there is a shared call logs for members of call queues, so we can check if a member of a call queue already performed an outbound call for a call that was tagged as missed.
1 vote -
The Google Chrome Click-to-Dial extension in Excel files
The Google Chrome Click-to-Dial extension should work with phone numbers in Excel files not just on websites or within Chrome
2 votes -
Ability to copy phone number to clipboard in RingCentral Contacts
Ability to copy phone number to clipboard in RingCentral Contacts as we only have an option to manually copy it
1 vote -
Turning off E2EE for phone calls in the desktop and web app or mobile
Currently, end-to-end encryption (E2EE) for phone calls in the RingCentral desktop, web, and mobile apps cannot be turned off once it has been enabled during an active call.
The customer has requested the ability to disable E2EE after it is turned on during the call, as there is currently no option to revert it back to standard encryption without ending the call.
This limitation affects call flexibility and access to certain features that are unavailable when E2EE is enabled.
1 vote -
Disable Sign Out in the RingCentral Mobile App
It should be possible to disable the sign-out feature in the RingCentral mobile app.
1 vote -
Workflow builder for Company Greeting
If an account has the auto-receptionist routed to Company Greeting and then receives a call that gets disconnected while at the company greeting phase, a missed call is generated. There should be an option to create a workflow builder when the call is just at the company greeting phase.
1 vote
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