2968 results found
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Looking for an option to make sending calls to voicemail when on another active call the default rather than letting the other call ring...
... through. We are looking to not disturb coworkers on an active call and would like to set the default as sending a call to voicemail when on an active call rather than ringing through.If this isn't the default, it would be nice to have a toggle setting to change this behavior for call forwarding to voicemail during an active call
21 votes -
Show first page of received fax in body of email
Hi folks!Often I look back in my emails to find a particular received fax, and its a huge pain to open each attachment. Would be very helpful to have the first page show in the body of the fax. Doesn't need to be full size either.I had this option at a competitor and I really miss it. Jake
2 votes -
Please create an app for the Service Portal
One thing we can no longer do is upload recordings for voicemails. When recording on the Service Portal with a headset, the recording sounds "windy". When using the cell phone the recording is good, but we have to access the portal on the internet. The mobile site is not user friendly.
2 votes -
ACO app offered on K175
versatile for other tech devices, such as K175
1 vote -
Notification on deleting more than 50 voice mail messages
When viewing all voice mail messages you have the ability to select the checkbox in the header to select all voice mail messages. If you have more than 50 voice mail messages and you select them all and click delete, nothing happens and there is no notification that only 50 can be deleted at a time. So the screen remains with all voice mail messages selected and no response on the screen. It would be helpful to inform the end user via a notification that they can only select 50 messages at a time to delete.
1 vote -
Having the ability to see the details in ringcentral app which number the callers called prior reaching a specific ext
this is really helpful
2 votes -
Downloading .concepts file through the mobile App
Downloading .concepts file through the mobile AppCustomer can open the file thru the desktop app but not thru the mobile app
Customer tried to Galaxy Tab S+, Galaxy S20 Ultra 5G, Galaxy Tab Active4 Pross of the issue attached
consulted FS and as per them, it is FR and needs to be tagged as a bug due to limitations on the mobile AppCustomer is hoping to have the feature available even when using the mobile App1 vote -
PTT - individual contact or group
In the PTT, allow users to be on a global channel where all communication is audible for all members. Also allow the PTT user, to contact individual users directly without them being in a group.
Further, if a user selects a group, auto set them back to global PTT after the conversation is over1 vote -
Make rules easier to use
Change the way you enter the date and time within a custom rule. Rather than a scroll wheel and date picker, allow us to manually write the date and time. I think this would save a lot of time when having to apply the rule to more than one call queue. Or, allow a 'super rule' that when turned on applies to multiple call queues of your choosing. We regularly need to forward call queues to an out of office call centre earlier than usual, and each time we need to manually update the rule to match todays date and…
6 votes -
Add Titles to Recorded Meetings
Currently when looking at your recorded meetings it titles then "Scheduled Meeting" instead of the Meeting name, or a custom name we can title the recording. Having the recording titled with either the meeting name or allowing a custom name will greatly benefit searching recordings. Currently if we wanted to look at a recording from say last week, we have to look at a few recordings to find the correct one.
9 votes -
User can swap user site with a single tap for outbound caller ID from the RC App
User don't need to re-assign the extension to another site when attempting to change the CNAM.
1 vote -
Auto Mute using Audio-Proximity/Facial Recognition/Gesture-Sensing for hands-free calls.
The video app can clearly make a distinction between background noise and when a person speaks. Moreover, in video communication, the client can have some AI capabilities that can detect using image processing if someone's lips are moving and indicating they are speaking. Also, gesture sensing is possible like raising hands and indicating interest in speaking. With this in mind having a toggle option between manual mute and auto-mute could be a viable feature. This will enable hands-free conversations. If the auto mute is on then the system will keep on listening to sounds but won't transmit into the call.…
1 vote -
Download option for Meeting and Call Recordings in Mobile App
Since there was no option to share the recording to external contacts, there should be an option to download the Meeting and Call recordings in the mobile app especially if it's your only available device when you need to send it.
1 vote -
Add Controls so Admins can control who has access to what tiles in the app
As an admin we can not currently hid the "Apps" tile. We don't allow our users to download or install applications on their own, we would like the ability to hid this. Admins should have controls on all applications to either prevent access by role or to hid this as a company setting.
10 votes -
Mass calling
Creating a message or recording for a phone call to be sent out among multiple people/numbers at once rather than having to call them individually about the same thing
6 votes -
Ability to hide icons Apps, Phone, Text, and Fax on MVP, Mobile app and browser for FinServ Customers with compliance
This is a new customer and they requested these icons be removed like what they did for Messaging. They use Teams and have a Cisco PBX are do not want these icons as they confuse the end users. They will be using RC for Video and Audio conf but wanted the full Ultimate license so at some point they can from Cisco phones to RC. These icons prove also to be against compliance for many organizations as they don't allow SMS/Text and Messaging (most have Teams and it is locked down internally and with DLP enabled). Interactive Brokers is also…
2 votes -
2 votes
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Customized dialpad in desktop app
When using the dialpad in the application, I should never have to leave that window to perform any normal phone based function. Buttons should be intuitive and common functions should never be hidden under a “…” More button. Most users will never use/need the “Video” function on a voice call and yet it is a central button on screen during a voice call, but the “Transfer” function that is very commonly used by most users is buried under “More”. Either let the user pick which functions are on the main screen and which ones are hidden, or add an additional…
2 votes -
Ability to customize record call option in app
Ability to customize location for "Merge call", "Transfer call", "Record call", etc. in RC app to better accommodate work flows
1 vote -
Button to mute phone but not all other notifications
I would love to have a setting to be able to shut myself off from receiving incoming calls but not fully "do not disturb" so I can hear when people message me directly or if there is communications in chats. If we have it on DND now people message me and I can't hear anything, but I just want to silence my phone, not everything else on the app. Thanks!
1 vote
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