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2814 results found

  1. I would like for separate caller ID for everyone in the company to make it a personal touch for our clients. We also have different companies and would like to have different caller id to show for that other company also.

    78 votes

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    Under Review  ·  6 comments  ·  Application  ·  Admin →
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  2. As admins, we would like to be able to call and message all users without having to go into the Admin portal to look up their direct line and/or email if they are hidden. It would be helpful for hidden users to remain hidden from everyone except for admins. Thanks for considering!

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. Help the dial pad to not to pull up manually everytime to make a call

    9 votes

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    Implemented  ·  5 comments  ·  Application  ·  Admin →
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  4. ...create efficiency by merging all these different modes of communication into a single easy-to-use interface/dashboard. The customer wants to have a "landing screen" that has a summary of messages and voicemails, quick access buttons, etc. One-click button to always to call frequent contacts, Merging all these different modes of communication into a single easy-to-use interface/dashboard .

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Since HUD can monitor the users/other extension, we can add an option to answer incoming call from another user using the RingCentral application.

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  6. Would like the ability to tab into the calls my sales team is making from the mobile app. I am unable to monitor calls in the HUD on RC mobile app on android.

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.

    10 votes

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  8. I am referring to the pop up from inbound calls. Depending on what screen I'm am currently on, it will pop up and interrupt any typing until I move it. And since I can't type while looking at the screen ill type whole messages and not have anything typed.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can choose to send the incoming call to voicemail, but there are still several second of disruption which can be very distracting. The solution would essentially mean making the user automatically enter DND mode when they are on a call or video.

    77 votes

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    Under Review  ·  3 comments  ·  Application  ·  Admin →
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  10. With the release of the upgraded RingCentral app - we lost the function to Call Forward to an extension (app to app). The only Call Forward function is to a physical phone or device (ie: cell phone). This limits our office functionality and it doesn't make sense why this was not included with the "upgrade". Please consider fixing this issue.

    26 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  11. Please allow URL shorteners in SMS/MMS messages depending on the usage. Some customers need to use shorteners in order to send links to appointment sign-up sheets and landing pages for their clients. Currently, the only workaround indicated would be to use private/proprietary URL shorteners.

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  12. I find myself often searching frantically for the "end call" or "hang up" button when a call ends. I use my computer with a headset for calling, and frequently when a call ends I have to click around to find the "hang up" button because it's been hidden by other programs that I've used during the call. I would find it helpful to be able to pin the "active call" window to the "front" so that it remains visible. That would help me to find it more quickly when my call is finished - or in a situation where I…

    7 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  13. After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the use of ASCCII code, because there are some pre-configured shortcuts that start with a number, for example, "ALT + 1" to go to Message tab on RingCentral Windows' app. But, in the Spanish language, all the vocals with accent, on ASSCII code, start with "1" and other letter that is very common to use also starts with "1": "ñ" = ALT + 164,…

    7 votes

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  14. When agent is making a call & SMS he needs all numbers to reflect the same so it is not confusing to the clients. Right now he is calling from 407-604-0254 and the SMS is coming from 407-723-7163. We tried switching it to the 407-604-0254 number but does not allow number to be changed. Ring Central Rep Ralph tried to change it on the back end and was not able to do so. He suggested I add an idea here. This is super important for our agents and we need it done ASAP.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Allow RC App Mobile To Be Used as EndPoint of Max Agent. It would allow us to take Max Agent calls on mobile which will be convenient for everyone who is not in the office.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.

    56 votes

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    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  18. Having the ability to search contacts via company name using RingCentral Unified app

    20 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. Is a way to set up automatic text responses after hours and on weekends

    27 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  20. Apple has Mic Mode in their control center that has different options for your mic that allows you to control the input. Whenever I use my airpod pros through my Mac, the background noise is amplified and makes it extremely hard for the person on the other end to hear. Using the Voice Isolation mic mode would fix this completely but it is not integrated with ringcentral.

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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