3105 results found
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Desktop App Sounds
The notification sounds for direct messages, text messages, etc. routes to the same speaker/audio that is chosen for phone calls. For me, I use a headset for the phone, but I don't wear the headset when I'm not on a call. Because of this, I don't hear any notification sounds and miss direct messages/text messages. Since there is already a setting to allow incoming phone calls to play on my computer's speakers, I should be able to set it so that notification sounds are routed to the computer speakers, as well.
5 votes -
Changing the app on my phone to silent mode should not change it everywhere
I would like to have the application on my phone to be silent but I would still like to receive calls on the computer and on my extension device as normal not as in silent mode or do not disturb, basically changing the status of the application on my phone should not change the status on all the other devices connected to my account.
1 vote -
enable app to accept call forwading
Want ext to be able to forwarding using call handling to an app.
1 vote -
Add a Check for Updates button
I support about 50 RingCentral users across 3 different companies and I can tell you that most of them have an outdated RingCentral app.There is no Check for Updates button or link like Zoom which is a real pain as it requires manual labour to update their clients, of which, most prefer an IT support person to do.I have a ticket opened with RingCentral Support and their guidance to me was to reinstall the app to get the latest version....(duh) they said there should be an automatic update pop-up but we haven't seen one.The cost of the labour alone for…
7 votes -
Allow the RingCentral App desktop and mobile app to function with Ring Groups
Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scenario (hunt/blast group). The only application besides a physical phone that works with Ring Groups is "RC PHONE", which is being sunsetted. We need to offer our workforce more options (mobile app) than just the outdated RC Phone app. Either add this functionality or expand the capabilities of call queues (on standard licensing) to offer the current Ring Group…
15 votes -
Settings need to stay between sessions
Right now, we have users whose settings change when they restart their computer. One in particular is their audio settings. They use a different speaker source for calls than the default computer speaker. The settings keep reverting back to the computer default instead of the user selected output.
5 votes -
Disabling App Messaging for Certain Users
It would be great to have the ability to disable the Messaging Feature for certain users. This would allow admins more control on to which features their users would have access to
15 votes -
Caller ID for every extension
I would like for separate caller ID for everyone in the company to make it a personal touch for our clients. We also have different companies and would like to have different caller id to show for that other company also.
87 votes -
keyboard shortcut to dial in RingCentral App, like we have in the RC Phone App
In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a pressing Option-D was such a huge time saver in the RC Phone App. Please bring it to the RingCentral App as well!
16 votes -
Calendar View to adjust to users current time zone issue when selecting the All Day Checkbox
We have employees in all time zones. When I add an all day calendar event in CST timezone, then the employee in PST timezone sees it incorrectly. CST Timezone entry 12 AM CST to 12 PM CST. PST employee sees it as 10 PM PST (the day before) due to the time difference of 2 hours.
7 votes -
Audio needed for Android Outbound Calls
98% of my outbound calls do not connect or have no audio when using my Android App. If a client calls me it works great. For someone who works out of the office, this is very frustrating and unprofessional. This has been an ongoing issue for over a year and needs to be addressed asap. If this is not corrected, our company will need to find another program to use.
2 votes -
Set login option for agents (Admin)
Admin would like to request an option to set the agent login option and remove all of the others in the RC app. They would like to disable the options that are not used by their company. "Is there anyway to disable the other login options of our RingCentral app? We use the username and password option. If we could customize the installation to only show the username and password option or if that was at least the default option it would be easier for our user's."
24 votes -
RC App and RCV Casting Feature to screen, monitor, projector, or TV
As some businesses may use the RC App and RCV for training and teaching at a particular group location (ie conference room) it would be beneficial to have a feature to allow a direct casting feature to external screens, monitors, projectors, or TVs. Casting from the Google Chrome browser still has a lot of delay and lower resolution. Even to a Google Chromecast or Amazon Firestick to a monitor or TV that does not have built in smart software. Granted, it would be understood that if end to end encryption were enabled that this feature would be disabled, but I…
2 votes -
Add "Ring to RC Mobile App" to RingOut
Add the option to Ring Out RIngCentral Mobile App to the Ringout options.We have users who wish to use the mobile app but need to click to dial on their PC. Their PC cannot carry sound. Being able to set the RingOut to Point to their mobile app would be a great option.
6 votes -
Show Company Name not First Name in the call log that have contacts setup
Showing all calls that we put a "contact" info in by "First" name is not appropriate for a business. The way around it I have to put the company name in the "First" name contact box. That is counter productive. This is a business telephone platform not for a kids. At least you could let the user setup how to list the contact info - company name, last name, first name, etc. on the call log screen
4 votes -
Disable internal calls for some users
I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.
11 votes -
Group call pick up settings for the selective ringing
It is very cumbersome to adjust the settings for the selective ringing.Today you have to click onPhoneGroup call pick upOpen popoutGroup call pick upthen click on the bell only there you can switch the ringing on or offThere should be a switch in the first window (Group call pick up) to switch the function on or off without having to open the popout first.
6 votes -
Multisite logo and naming changes
We would like for each site to have its own branding and logo. Even the name of the site are different so the top left corner where the main company name shows up should be the same as the site name not the main company name that is paying for the account. Thus allowing the end users to know focus on the other company name.
5 votes -
Customize caller ID list (visible from dial pad)
Rather than just being able to determine if a user can or cannot change their caller ID from the MVP dial pad, it would be advantageous if the user could change their called ID from an administrator-specified set of numbers, rather than just all company and CC numbers in the dropdown. That way users can displays the company-appropriate outbound caller ID when make outbound calls, but at the same time, do not have access to caller IDs they "should not" be using.The attached screenshot is from my MVP test account and only shows three options, but in my corporate acccount,…
8 votes -
Keep messages unread until the window is active
Most users have multiple monitors these days. I keep RC open on one of my screens and woudl like to keep the most recent chat open while I work on other things. While I'm on another monitor working on something else, chats are coming in and I'm not being alerted if I leave the same chat active. As a result I've been in the habit of clicking a mostly unused team JUST SO I don't miss messages in the chats I really need to be a part of. We tested a competitor product some time ago and they kept the…
4 votes
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