2968 results found
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Reinstate Copy / Duplicate team
In New RC, it appears there is not a way to duplicate / copy a team. This feature is widely and heavily used within our org. We have a template team with members and tasks for each project, and this team is duplicated every time a new project lands. This is used a significant number of times a day/week, and incredibly critical to our org. needs.Without this feature, the RC app is very useless to us in terms of internal project and time management.
48 votes -
Add Out of Office to list of status that can be chosen
Add out of office status to list and maybe add special call routing for out of office status.
3 votes -
Bug report: Multiple flips may require closing and re-opening the mobile app
Scenario:Initiate a call from the desktop phone.Flip the call to the mobile app.Flip the call back to the desk phone.The mobile app no longer recognizes that there is an active call and does not offer the "switch the call to this device" option. Close and re-open the mobile app.The mobile once again recognizes that there is an active call and offers the "switch the call to this device" option. The mobile app should be updated to always recognize the active call on the extension, without the need to close and re-open it.
1 vote -
Presence indication of users on Dial Pad on Desktop Application
When making and transferring internal calls from the dial pad on the Desktop Application you can't see the users presence status (In a Meeting, On a Call, DND etc.). Being able to see the Users current presence state would improve the user experience.
6 votes -
Ring Central Desktop app install options
Currently the exe format of the install seems to have limited command line options and the MSI install is a much larger file. when using tools to remotely push applications to install this becomes a problem. looking for a way (but not limited to) push RC desktop app and have it install for all users not just single user install. also there is a popup window at the end of the install that wants to add the firewall rule need to suppress that prompt and just do it now MSI install has the command line option for allusers=1 but lack…
6 votes -
Option to display 24 hour time in chat messages
We have several users that would appreciate being able to show 24 hour time instead of the standard time. i.e. 13:00, 19:00 versus 1pm, 7pm.
5 votes -
Click on a previous phone call and create a task out of it
Click on a previous phone call from the RingCentral App https://app.ringcentral.com/phone/callhistory and create a task out of it and assign it to someone via
5 votes -
Option to Hide Direct number on the app
Can we hide an extension's direct number within the RingCentral app?
3 votes -
Allow for pasting images into the RingCentral App
Like Slack and other apps, it can be very helpful for me to be able to take screenshots and paste the results into the app - rather than needing to save as an image then upload.
4 votes -
Additional Presence Profiles for Breaks, Lunch and restroom breaks.
Request to have these available for queue type situations
2 votes -
Maintain list of recent status messages
In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we are...at the office, working from home, etc. It would be really convenient if you could just toggle back to a previous status, without having to type it all over again. Having your own custom list of status messages is arguably more useful than the generic messages.
2 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Happy to say this is implemented! Custom status will now remember your most recently used statuses. -
Ability to Hide Main Company Number
HiPlease can we add the ability to hide the Hide Main Company Number. This number is not used within the organisation and causes a great deal of confusion for our users when this number is inadvertently selected.We need to keep the ability to change outbound identity - and it seems strange that RC do not allow us to hide what appears to be a legacy feature.Thanks for your consideration.
13 votes -
Add setting to allow RC desktop app to run in the background at startup
To receive messaging, the app needs to run, but it does not need to run in the foreground upon computer login. Please add a setting option to be able to start the program in the tray area. MS Teams has this option and it is very useful.
39 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hello everyone, this is available in app now. Please ensure you are on the latest version of the app for this functionality. Change how the RingCentral app launches upon startup in desktop app under Settings - General - Launch app at startup. -
Add Salesforce an option for Archiver
Useful to log faxes & contents for more than 60 days.
1 vote -
generating automatic sms response as away message
this is currently not a feature for ring central for any of the ring central product lines. I work in an outpatient community clinic . it would be very helpful so that clients are aware when they text if provider is away from office or off work. this way they don't have to wait for response and be able to contact someone else for faster service. please update me if this is possible in the future. thanks!
20 votes -
detect call status if meeting ends early
We integrate RingCentral into our email and calendar, but sometimes meetings end early, and even when the call is over, everyone's status is still red until the end of the meeting. Would it be possible to have the meeting owner or someone be able to end the meeting early so everyone's RingCentral status goes back to green?
7 votes -
Calendar presence should not allow incoming calls in the app
Calendar presence should not allow incoming calls in the app if in meeting status.This feature will help especially if in a meeting and not to receive calls. Status was automatically changed to in meeting thus it helps if this feature will be implemented.
2 votes -
Update Fax rendering Tool for PDF Files
Hi Team,Please find time to check and update the Fax render tool to support more fonts from PDF Files. currently, if an original PDF file uses Arial font (see attached Original PDF.pdf), all entries with Arial font will not show once the fax has been sent (see attached Sent Fax.pdf). Fax will only be shown properly if the original PDF file's fonts are changed (see page 3 of fax with fonts changed). We would to send faxes as how it was received via PDF, we don't have to change all fonts prior sending the files as faxes.
2 votes -
App Contact Sync
Account type: RingCentral MVPA brief description of the business : not discussedA high level description of the product or feature being requested: for any contact manually added to mobile app or desktop app to automatically sync, without manually having to add it to the online RingCentral portal to do so.A typical use case scenario explaining how your business would use the feature: Customer would receive a call, add the contact either via the mobile app or the desktop app and for it to immediately sync accross all apps for that extension. Benefit of such feature: ease of use, business need
4 votes -
Call on behalf of other site locations
Hi, We may, on occasions, be making Sales calls on behalf of another site location and wish to present that locations site number instead of the user/site who is calling. For example, Heathfield wish to make sales calls on behalf of our Airdrie site and wish to present our local Airdrie number. This can be important for customer engagement with new and existing customers. Could our site location numbers be made available in the call from drop down box on all platforms, mobile app, desktop, Deskphone?Thanks
2 votes
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