1744 results found
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Incoming Caller ID should show the name and number on all plans.
Caller ID with name is a basic feature for every other phone I have and have had for several years. Even my cell phone now has free caller ID with name for no additional cost. The base level plan you offer already has more features than I need (Thank You) except for this feature. To upgrade to the next level just for caller ID doesn't make sense. Please make incoming caller ID with name a basic feature of all plans.
13 votes -
Allow Caller Id Feature for Text Messages to be DID
I would like to see an option similar to the outbound fax line option in outbound caller id for texting. Currently we set the default outbound caller id for our users to be the main company number, but then if someone uses the text option, it goes back to the main number not their DID. Would like an option to allow users to select their DID for Text messages.
3 votes -
Intercom
trying to stream music through the intercom and when they need to announce the music can be stop.
4 votes -
wants to receive a notification for a summary of missed calls per day via email.
wants to receive a notification for a summary of missed calls per day via email.
1 vote -
Incoming Caller ID To Show The Extension Called Instead Of The Customer's Number
We have multiple store locations and sometimes our reps have to have our different extensions forwarded to their cell phones to handle calls for multiple stores. They get confused of which location was called because all of the incoming calls only show the numbers of the customers phone. We would really like to see the store name that was dialed as the incoming caller id instead of a phone number so we know which location we're answering the phones for.
2 votes -
Increase number of Active Simultaneous Call per DL to more than 5 Calls
To be able to hold more than 5 active calls on line. With the current platform, customer cannot make any outgoing calls anymore if he has 5 active lines on hold <transfer>. This lead them to wait and being unable to dial out til such time one of the 5 active calls have been transferred.
1 vote -
Jabra pro 925 incompatibility issues
I am having an issue with my Jabra Pro 925. It can work with the ring central app but not on a yealink phone. I know that this is not part of the certified list however we know that there a lot of people aside from us who have this headset. Please add this ASAP.
1 vote -
Paging device
Anyone that uses paging devices could benefit from this and need improvement. It is impractical to have to dial a lengthy paging number and not even have it stored in the directory. By not offering this ability in RingCentral, the users have to maintain a separate directory just for paging numbers. This is highly inefficient.
2 votes -
Numbers to be in numerical order
I would really like the numbers in Ring Central when trying to choose new numbers to be in numerical order. When setting up an account for a new location, it would be nice to be able to get numbers that are sequential or close to
1 vote -
Please add the caller id name to the active park location buttons on a phone.
Park location users would be able to see who is parked at that location
7 votes -
Allow patients to select option to continue communication in text
In Ringrx I could have the patient select a numbe, eg 2, to continue via text. They would get a text message and could continue to communicate with us. Seems like a basic feature and dissappointed I paid for a year and can't access that feature. Is it on the roadmap?
1 vote -
It would be better if we have an option to customize all tabs when using RingCentral phone app
It would benefit the user especially if he is using a lot of applications at the same time and provide more space on his computer screen.
2 votes -
connect 1 user to multiple extensions. so we can track the flow of calls in different extensions
connect 1 user to multiple extensions. so we can track the flow of calls in different extensions
2 votes -
Bypass Extension Greeting Internal call trnasfers
Would like the option to bypass the greeting when calls are transferred from/to an internal extension but leave the greeting intact when calls are made inbound to the direct number/extension.
9 votes -
disable incoming call ringing on desktop app, but allow only on mobile app
we want icomiong calls to ring on mobile phone app only so it wont interup the desktop app
9 votes -
N11 Dialing
Some customer are using N11 dialing to operator for their business needs
2 votes -
I want to know if the host can see who is on the conference call. what numbers are on the call while the call is going on
I would like the ability to see who is on a conf call! and disconnect calls if they shouldn't be on the call. I see when you add a call on the conference call you see the number before you merge them into the conf call
2 votes -
DND Status Available To Other Users
A feature allowing other employees/managers to see when a user has their phone on DND. This would allow us to keep track of employees during there work hours and also a way for employees to know when someone is unavailable.
9 votes -
Pin the left hand column on the display
"Pin" the left-hand column of my users on the phone display to always appear even when on an active call. Many times, I transfer calls to one of these users so it would be beneficial to just "touch" their name on the display verses having to dial their extension.
3 votes -
Update CNAME for all Carries in US and Canada
Currently there are no automated way to update CNAME for carries in Canada or in US. This is causing a loss of sales revenue. Sales teams using RC to make calls and client are simply not answering because they think it is spam.Other issue is that caller id mainly in Canada and some carries in US doesnt show RC caller id and only shows the number not the CNAME
56 votes
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