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Phone & Messaging

Phone & Messaging

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8179 results found

  1. It's difficult to add users one by one

    6 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. When using the webhook on the Glip API, received messages in a Team show only the "like" and "bookmark" button. Over time the the history of received messages is getting long. It would be nice to be able to delete those messages without deleting the whole team, re-creating it again, and ending up with a new webhook token of the app added in the Team.

    6 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  3. The following backticks do not work on RC Unified app (screenshots attached) when they are actually suppose to work. As a result, RingCentral should add this backtick on the app. Triple backticks also are a feature of Markdown, so RingCentral should support all of Markdown backticks.

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Our subsidiaries do not want to see the parent company name at the top of their app. We have multiple DBAs and each is represented by a Site. I would like each user to see the name of their site rather than the parent company name.

    11 votes

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  5. RingCentral periodically blocks US numbers due to suspected Fraud. It would help if we received an advance notice of this as well as what numbers are going to be blocked.There are instances where the numbers that end up being blocked are actually conference numbers that a lot of people use.Without prior notice, it comes as a surprise when we are suddenly unable to attend a conference call, especially if it is for medical and legal emergencies.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. I have synced my Outook365 Contacts and works well so far. It does bring my contact notes over to the address book however it only shows one tiny line.. If this could be put in a much larger text box (multi Line) and RESIZABLE this would be extremely helpful. WE use Outlook contact notes to track important details of our customers and we typically have a few paragraphs of details that would be helpful to view rather than copy and paste into a text editor to view more than one line of text.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. It's very disconcerting to hear the caller's number as "X billion, XXX million, XXX thousand, X hundred XX" instead of just reading each individual number like a phone number is traditionally read. "1-2-3-4-5-6-7-8-9-0"

    6 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  8. option to decline an incoming call on iphone when locked

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Said simply - make it work the way it did in RingCentral (GLIP) Classic.On the left side nav for teams, there are the three dots for a sub menu for teams.Currently the options are:Mark as unreadOpen team profileNotification preferencesMove conversation to...In Classic there was a menu selection for "Post Message Via Email" that would get you the long nonsensical email address directly. Now you must select Open Team Profile and THEN click on ANOTHER three-dot menu. This seems like a huge step backward to essentially bury this function 2 more levels down.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. The old RC phone app included ALL users and extensions whether a unique email existed or not. The New App limits contacts to real user with unique email addresses. We have desk phones and virtual extensions within our company and it is impossible for all to have a unique email

    2 votes

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    Planned  ·  0 comments  ·  Application  ·  Admin →
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  11. RC currently has "announcement only" extensions available.If you transfer a caller to the extension, it plays the announcement and then HANGS UP. It seems to me that "Announcement Only" extensions would be much more useful if you had a choice what to do after the announcement was over instead of just HANGING UP. User should be able to configure the announcement only extension to transfer to another extension/ivr/queue after the announcement.As an example, if I wanted to have an IVR that said: press 1 for.. , 2 for..., 3 for...4 for directions to our showroom (Simply an announcement)5 for store…

    5 votes

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  12. It would be handy to be able to watch or follow a conversation so that if someone replies to a message that you are interested in, you can be alerted. Use case:Colleague A writes a question into a team space. You also need to know the answer to the same question.Colleague B replies to Colleague A with the answer. If you could follow the conversation, then you would be alerted to the response.

    1 vote

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  13. Currently, there is no possible way to logout a user from any or all devices other that changing their password. This is problematic.

    1 vote

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  14. There are task that have to be performed every other week. This helps allow teams to stay on track if we could get this function set up. I have been duplicating boards for the biweekly task in the classic glip. Now in the new version I cannot duplicate the boards.

    1 vote

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  15. We have hold music that has about 7 different topics. When somebody is put on hold they automatically just here the first topic as it always starts at the start. We would like to have these randomized so other topics in the hold music can play first - it the option to put a few different files of hold music in and they will all play randomly. This will allow for us to have multiple topics of hold music being listened to from our customers

    6 votes

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  16. When using app.glip.com from a web browser to make a call. The absolutely ideal time to add the personal being called or calling to contacts etc is while on a call. Please an ability to add to contacts from the phone dial page. All after a call finishes and the number is still on the page in front of me I should be able to click and add to contacts right away. Cutting the number and going another page - is not a solution.

    1 vote

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  17. When inputting a contact through app.ringcentral.com there is no option to add the person's extension without getting an error message. The only way to do this is to open the app on the phone where it will accept the extension by adding * and the number...but not on the web version.

    5 votes

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  18. We're looking for a feature where we can export a specific user's extension voicemails to a CSV for audit.

    1 vote

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  19. 1 vote

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  20. The ability to disable Glip/Message and other features (like Tasks, Events, Files and Notes). Where our users cannot use these features. Basically a toggle to allow the feature to be used or not

    2 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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