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9921 results found

  1. RC Audio Attachments - make a way to listen from RC

    RC Classic gave you the option to listen to an audio file right from RC. With the new update we are having to download the file before listening. With our company using audio files a lot this is making it more time consuming for us to have to download the file first.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Better default IVR voice

    add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says

    6 votes
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  3. Increase Hud to 200 Users

    For phone-heavy companies, it is important to be able to look up an extension easily, as well as view their status

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. disable incoming caller ID

    disable incoming caller ID even using IVR Menu

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Allow Queue Extension on Phone Line Keys through Presence

    Currently only users and park locations are allowed as allowable extensions on the side car of the phones and line keys. It would be great to allow queue extensions as well.

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Dedicated Fax button on sidebar, so can go from adding contact to sending a fax without extra clicks

    Once you add a contact, you need to click fax on the sidebar to be able to generate a new fax. There should be a + on the sidebar to be able to fax from any of the sidebar options

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Allow Call Answer | Ignore | Send to VM from Notification of RC App

    This functionality is missing from the full RC App that the RC Phone for Desktop App has. It is vital for those who work in the Remote Desktop environment to easily access these functions. Currently, the notification does not allow interaction and we are required to minimize the RD to get to the app and answer the call.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Integrate Admin Portal with Support Portal so Admins can create a support case/ticket from 1 portal

    Currently, having to log into a separate portal to submit or create/view a ticket is an extra step that adds time to go from 1 portal to the other to troubleshoot issues or follow up on tickets with RC.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Download ALL Extension Types in a single download file

    Add the ability to download ALL extension types in a single download file. This is useful to understand ALL of the assigned extensions and their purpose. Being that we are an Enterprise account, we use ranges of extensions for different purposes and it is difficult to see what ranges are being used outside of the normal user extensions.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Short Codes and Activation Codes

    I need to receive a text message from PayPal To finalize an account. But my business number is not getting the text (One Time Password)

    6 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  11. Use scanner directly when composing a fax like it was on the previous version of the app.

    the "office@hand Phone" app allowed the user to send a fax by either choosing a file to attach or scanning the document dirctly into the body of the message. The new "At&T office@hand" does not give the option to scan directy for the fax. this basicly makes it an email. The option to scan directly to the fax is needed to simplify the process.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Phone need to be able to receive/accept as many callers as the phone can take (on as many lines as it has)

    Just imagine how our customers feel when they calling us and they constantly going to voicemail. Are they getting what they want ? Doubtfully. What are they thinking about our company? Lazy to pickup the phone or what ?-probably.If your desk phone created with 10 lines for incoming calls to take - that's for a reason. Customers who calling us are in need of our service and when they do call most of them gets to the dead end.Feature to be able to take as many calls as your phone is capable to - is a MUST.Just ask yourself a…

    2 votes
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  13. Disable callers from being able to directly dial an extension

    Adding this feature would force a caller to choose from one of the call queues that is set up. This helps to route the call better and to gather more accurate data.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Allows Sites to be an option on the Messages Group Options for a User or Queue

    We are trying to emulate a feature in our current Avaya PBX that allows multiple extensions to forward to the same IVR menu. For example dialing 12345 or 54321 would end up at a common IVR at 55500. We have custom hours and calling rules setup around 55500 and we would like those to be honored from any of the numbers that were called.It is proposed we setup the 55500 IVR as a separate Site, that allows the handling rules to be shared regardless of which original extension was dialed. However to achieve this we would need to have Sites…

    17 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  15. choose which users/extensions will be archived

    choose which users/extensions will be archived verses all of them

    9 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Task functionality

    RC - formerly Glip - has a task functionalityin the version 20.3.20 users were able to see their messages specific to that task in a right-hand side window in the RC app.users in 20.4.xx no longer can. the messages are just in the main window with all the other messages for that team.is there no way for users in the 'newer' version to see the messages for a specific task in a separate side window or view?

    21 votes
    Implemented  ·  5 comments  ·  Application  ·  Admin →
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  17. Include Site Column on Bulk Upload Template

    Include site Column on Bulk Upload Template will help partners /Admin to include the Site where the users will be assigned to.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. Increase the number of attempts a fax has to succeed.

    We would like to see the ability to increase the number of attempts that a fax makes before failing. Instead of failing after 3 attempts, we would like to be able to increase that to a higher number. The majority of the clients that use fax are in the medical field, and we find that the recipients of the fax messages have their fax number active for most of the day.

    11 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  19. Remove temporary info from emergency address

    My client inserted his home address into the emergency, 911, address field during temporary setup. We now want that address removed from the system.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Templates for Different Roles

    It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the company number for a different role. This makes it easier

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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