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Phone & Messaging

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9921 results found

  1. ...ng up.. Mouse lands on the shortcuts when sliding the mouse away from message box and you are not able to see your message due to icons popping up.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Useful for people on the go or needing to communicate while driving.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. If you use the RingCentral App actively for messages and text, the search bar is crucial for quickly finding conversations. Please add direct access to it via a shortcut (e.g., the "/" symbol) to avoid having to click around.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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  4. people who have access to multiple calendars but only want to see invites from one main calendar on their phone can use this

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. This allows to layer greeting and menu recordings to allow only have to change the menu recording if a key press is changed, or change the initial greeting for holidays and not have to rerecord key press prompts

    4 votes
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  6. Would like ability to edit the default system statement to the caller. Change this default greeting, but still have the system voice make the announcement to the caller."Your call has been forwarded to the voicemail for Survey Feedback. No one is available to take your call. At the tone, please record your message. When you've finished recording, you may hang up or press the # key for more options."

    1 vote
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  7. It would be great if the Simulate Crash line that appears on the Poly X30 when we login to RingCentral Video Room be editable or removable.Such Simulate Crash is confusing to users which gives a notion that there is always an error every time they login

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  8. We should be able to configure an existing phone to a generic user without any voicemail or else.. just when we call this phone number, just ringing if anybody pick up the call, the client (inside or outside) hanging up.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. I am trying to talk to someone at ring central and cannot get anyone and cannot find a way to pay for SMS services etc.

    1 vote
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  10. Feature: To have the ability/option to control volume for Hold Music and Audio While Connecting in Service WebLogin to Service WebClick UsersSelect Screening, Greeting, and Hold MusicCurrently you can only select what music will play for Hold and Audio While connecting or upload a custom one. Customer would like to have an additional button to control the Volume for the 2 settings.

    3 votes
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  11. Speech-to-text dictation of voicemails already exists, but for the benefit of hard of hearing users we would love to see a feature where phone calls could also have dictation in real time. Could be used for meetings as well.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Currently we can only copy the phone number of the caller once he/she has hung up using this method (see gif) It would be great if we could simply copy the number of an active caller. A simple "right click on the phone number calling you" and "copy" is all that is needed.That way we can get the client's phone number into the CRM and see if they already have any account with us and we can then help them accordingly. Currently the manual "type out the clients number" means longer times (not a simple copy n paste) and possible…

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Please allow all RingCentral sites to share my currently logged in status.Why do I have to log in several times using the same credentials when browsing tohttps://service.ringcentral.comhttps://support.ringcentral.comhttps://ideas.ringcentral.comhttps://community.ringcentral.comOnce I am logged in, I do not want to log in AGAIN into any other RingCentral website.

    5 votes
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  14. There must be an option to control on every line from Admin user.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. It would be easier if the system can detect the information that the customer is submitting to match the documents that are needed before allowing the customer to proceed with the submission

    1 vote
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  16. There needs to be a smoother way to switch over a free account to a paid one. We had some employees that have free guest accounts to be able to chat with our teams. We now wanted/needed to get more numbers we added 2 numbers and was not able to add the users because the email address was already being used on the free account/guest account. In the free/guest account profile there is no option to delete this account to simply to resolve this problem quickly and easy within the same day. The support had to submit a ticket to…

    11 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  17. We use paging groups to unlock doors in the building. We have SIP relays connected to the doors. If a visitor calls from the entrance, once we disconnect the intercom, we dial *84 and then 14 to unlock the lobby door. If we could have the paging groups in the RC app, we could click the paging group and unlock the door from either the desktop or mobile app. Paging groups don't show up in the new software, but they did in the legacy software?

    14 votes
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  18. At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number.This is an essential feature for companies with multiple fax users, especially where a fax response is needed.

    19 votes
    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  19. This currently exists in the RC Phone app, but does not exist in the new RC App for Windows. I use this feature constantly. I would like to be able to use only one app, but I need to continue use of RC Phone in order to access my favorite contacts. Also, why don't all of my contacts that are in RC Phone sync with RC App?

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  20. EU would like them to have the ability to receive a confirmation page that the fax was received by the recipient. It is specifically an image of the page that was faxed on the confirmation page.

    4 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
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