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10173 results found

  1. develop an indicator in the text fields to acknowledge if an smsm/mms text was sent successfully

    We are a Pharmacy and send many texts that are time critical to our patients.If we get a # that is not sms enabled (older folks/landlines) it can impact their health. Currently we cannot determine if the patient received the communication.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Send .wav file from RC phone system via SMS

    Send .wav file from RC phone system via SMS

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Email to fax, let body of email be part of cover page

    It's time you allowed the text in the body of an email sent to [number]@rcfax.com to be included as part of the cover page message to the recipient.

    9 votes
    Under Review  ·  8 comments  ·  Fax  ·  Admin →
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  4. Allow access to change availability hours for a limited extension device

    We have our Polycom IP6000 conference phones set up as limited extensions but in some sites we'd like them to be able to take incoming calls 24 hours a day. Can only do this if the device is associated to a user and set up as such. Would like the ability to change open hours for a limited extension device.

    3 votes
    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  5. Ability to remove Company Contact

    In the old RC app, we were able to remove company contacts ourselves. Now we have to ask Support to do it, which may take 5-7 days, and in the meantime the contact being removed can still see our interactions!

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. RE: "Edit Task" Window - Create a way to expand the "description" field

    On RC Classic: When you open a task to edit it, you are able to click and hold a corner button that allows expansion of the field. This feature does not exist in the new app. Why it's useful: When you have a lot more information to add to a task than just a few sentences, it becomes tedious to have to scroll through the tiny window to see what I've been typing.

    9 votes
    Future Consideration  ·  6 comments  ·  App Tasks/Events/Calendar  ·  Admin →
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  7. Fax without voicemail

    Apparently if you turn off accept messages in order to stop voicemails you also lose the ability to receive faxes.

    8 votes
    Under Review  ·  0 comments  ·  Fax  ·  Admin →
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  8. Adjust app size for monitoring

    the new app doesnt show caller id. the new app is to wide . the old app was about 3.5 inches wide so i could leave it up and monitor all my calls.

    3 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  9. Bulk upload of message only user accounts

    We have an equal amount of users with voicemail only extensions as we do DID users. Having the ability to bulk add these users would greatly improve the performance of adding these users to the RC system.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Would like phone to ring before reaching automated greeting

    Would like the phone to ring before reaching automated greeting

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. Global Company Address Book (External Users)

    We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address book that someone load on behalf for a select user group.

    25 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  12. Number to Email Format

    I want to know how I can change my RingCentral number to email format for example on my Verizon line I was able to change line to email, so my customers can send email to my line.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Remove Extra Lines on Polycom Without Adding Presense

    By default, the user line is listed on each line (4 times for an 4 line phone, for example). The workaround is to add presence for a line 3rd line, which the end user may not need, to remove the extra lines. This makes the phone screen very busy when and is not a good user experience when most users only need one line.The layout can be made much cleaner by logging into the Web UI as Admin and navigate to Utilities -> Line Key Configuration. Highlight the line and change "No. of Line Appearances" to the desired number, which…

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  14. Turn off touchtone/dtmf sounds when manually dialing in the app

    When I manually dial a phone number in the Ringcentral app, the touchtone/dtmf sounds are annoying and unnecesary. It would have been cute in 1998.

    13 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  15. Hello, I have an application in my dental software that requires a simultaneous ring function to display patient information on our work...

    ...stations. I was hoping to add a feature that when calls are directed into the que it will also ring to that external number as well. Is this possible?. we want that all members on the group will ring simoultaneous at the same time an external number

    1 vote
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
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  16. Make more individual groups (or teams) so I can separate my contact list.

    I have realtors and customers. I would like to put realtors in a group (that is not on the same feed) so when I need to send text messages. Realtors are in their own group and customers in another.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Allow Call Forwarding custom rule on Mobile App only

    Allow call forwarding (custom rule) to directly forward the calls to a mobile app

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  18. A way to auto-enable log notes and sms for ALL users in my entire organization

    My IT department does not want to give them the option of toggling it on and off in the dialer.

    9 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. Receive, Send, View Texts from "Office Number" as well as other numbers within the organization

    We receive texts to our main phone line, however only 1 person is able to view, read, respond to those messages. We need the ability to view, receive, send texts from this main line regardless of the user. This is vital for our Customer Service/Customer Experience Teams to ensure that all customers are taken care of if someone is on vacation, sick, or other reasons for unavailability.

    10 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  20. Diagnostic Tool in Admin Portal

    It would be helpful if there was a diagnostic tool within the online account that would determine what is the cause of phone registration failure

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?
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