11427 results found
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Give users ability to use the company main fax line number as their Fax caller ID.
Please add the ability for the company main fax line number to be selected as the outbound fax caller ID by users. Right now users can only select their direct line or the main company phone number. We want most of our clients to fax to the main company fax line and not see employees direct lines.
11 votes -
Super Admin Reassignment
Assigning the super admin to an extension rather than a person makes it impossible to change as needed. If the super admin leaves the company, then the current procedure would require another staff person to change their phone number. For employees that have had the same number for years, have it listed on their website and business cards, and have given it to clients for years, it is not reasonable to have them change their extension.
10 votes -
Live Call in show (radio TV etc)
What radio stations etc do when they have a call-in show is, "open the lines" be that 1, 4, 10, etc. A call screener picks up the call gets the person's name and question and adds it to the "green room" were the host can see the callers on hold. While on hold, all the callers hear the audio from the radio station. I got RingCentral specifically to do a call in live show "Living with Disabilities" Here are 2 companies that offer this service. Call in Studio and Blog Talk Radio. Blog Talk Radio has the nice interface, while…
2 votes -
Driver Recruitment Software Integration
It will help a lot if we could have an integrations with DRS - Driver Recruitment Software for both calls & SMS for UK customers.
1 vote -
Option to get a message that the number is invalid or disconnected instead of getting only a busy tone
By having this feature it would allow the users to identify if the number is just busy or not working anymore
1 vote -
When making outbound call, immediately sound a tone to indicate that the call is being made and that your headset is working.
When making a call, it is not obvious that the headset is on/working until I hear the ringing. This may take 10s of seconds before you hear it, and takes longer to realize that the headset is not on. By that time the person you called may have picked up and hung up. If ringcentral would immediately sound a tone or set of tones to indicate that the call is being made (and then change over to the standard ringing), the person making the call will immediately know whether the headset is on.
1 vote -
Text to Multiple People Using Zapier
Now that you've added MMS capability to Zapier, also add the ability to text to more than one person. I often have the need to text two people at once; for instance an individual and their manager.
1 vote -
recall park
if there was a way to pick up your last parked call when you were the one who parked it in the case where you forget to write down the park number and then have to wait for it to ring back to you. Would be super SUPER helpful from call center handling all calls standpoint.
6 votes -
Admin portal - Telephones - Resynch group of phones
In the Admin Portal for telephones listed, allow checking the phones and sending a resynch to multiple phones at one time. Also, it would help to show the extension number along with the assigned extension name (and to be able to search by that number).
3 votes -
Portability /Admin Portal
Hi everyone,Currently, if we want to have the date of the portability request, we must open the order number. It would be interesting to have the date at this screen instead of having n/aThanks
3 votes -
Admin control of user's audible call notifications
It would be desirable for our Sales and Purchase teams who are each member's of their respective departmental Call Queues, to be able to have audible call notifications turned off, so when they are in a call a second incoming call doesn't cause beeping in their headsets.
1 vote -
Customize softkeys on yealink phones
As per Yealink engineer, softkey layout of the phone is the special design of RingCentral, which cannot not be changed. There were customer prefers to have option to customize it themselves.
27 votes -
Set phone to DND during synced calendar meetings (RC or otherwise)
It would be nice to have a setting to allow all calls to go to voicemail when in meetings, whether they are virtual RC meetings or in person meetings so anything in say a synced Outlook calendar would be able to set phones to DND.
46 votes -
Fix your support phone-in IVR
Fix your support phone-in IVR.For months now it would never accept my PIN and I would have to wait for it to timeout to bypass to a live agent.Now it asks me if I want to "chat", goes silent, and just completely dead ends me. There is no PIN request and no bypass.I literally cannot call into support at all right now.
2 votes -
Shows the location of the Caller
Customer requesting to add a feature on the RC app that Shows the location of the Caller
2 votes -
Allow customer to request a block of DID from Service Web
The request is to provide a way for customer to request a DID block in Service Web as a part of the DID order workflow. Some customers prefer to use a DID block for each location but customers cannot request DID blocks in Service Web, but instead have to log a ticket with support.
1 vote -
Add POC countdown timer to header for Service Web and RC App
This would be helpful for POC Customers who would like to know how much time they have left to test and evaluate RingCentral before their POC account is disabled. It would also be helpful for the RingCentral System Mailbox user to have a link in the timer to be able to extend the POC up to 14 days after the countdown timer expires.
1 vote -
Show quantity of users assigned to a Security Role as a column in SW in the Security Roles page
Admins need better and quick visibility into how many users are assigned to specific security roles. Currently, they have to open each individual security role and then select "Assigned Users" to assess how many people are assigned to each individual security role. The ask is to add a column to the Security Roles page that shows how many users are assigned to each security role. Add an on-hover ability when highlighting the number that shows the coma-separated names of the users assigned to that role to allow for faster spot-checking of roles with fewer users.
1 vote -
Share Status - It would be nice to be able to change your status and your presence at the same time.
As it stands now, it takes 6 clicks to change your status and your presence.
1 vote -
organize messages, tasks and alerts on same
We are looking for a little better way to organize tasks, messages etc. What we are trying to do:Organize tasks and messages into some folder or thread that makes it easier to know if someone viewed and if someone acted on a task or message.Have some way to set alerts on tasks and messages so that the alerts and badges could go to the necessary user and be obvious that they need to act on that task, view the message or alert. When viewed it would be great if sender would automatically know if the message was viewed.If someone adds…
1 vote
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