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9677 results found

  1. Have a feature where a fax can go through without moving to the contact center when a customer sends a fax with a custom rule engaged to be custom routed to the contact center

    4 votes

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  2. Dear RC,Microsoft's support number - where they call you back when you open a ticket with them (and ask them to call you) - is consistently marked as SUSPECTED ROBOCALL. This is certainly not a robocall number and it's (425) 635-2970.Is there a form or an area I can fill out to suggest that it be removed from the list?

    4 votes

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  3. Customer want to know if callers are dialing his personal phone number or his RC phone number but at the same time he wants to see the caller id of the caller.

    3 votes

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  4. Be able to see the number that the caller dialed in the IVR, as of now if the caller hits 1 it is not routing to the correct one but 10 which we changed to make the caller go to the correct menu. I have put a ticket in with RC but they said that this is not available at this time and to put an idea ticket in.

    3 votes

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  5. Please add an option to enable/disable the RingCentral Video/Meeting for the entire account on Service Web instead of creating a custom role to disable the Video/Meeting feature and assign it to all User Extensions.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  6. Customer would like to have an additional tab or rule that would display the primary number for incoming calls instead of the caller ID on the Outbound Call/Faxes that is currently specified.

    For example:
    The current set up is Outbound Call/Faxes>
    Caller ID>For internal calls> Display my phone number> it showing the Company main number set for all users since it is their selected caller ID for external/ outgoing calls.

    3 votes

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  7. We want to be able to see the name of the extension in the company directory even when the extension was used only as the operator extension for faxes.

    2 votes

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    1 comment  ·  Admin Portal  ·  Admin →
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  8. Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.

    14 votes

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  9. Would be helpful for legal and tracking purposes/report if the data retention for call recording will be at least or more than 6 months.

    34 votes

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  10. Currently, while on a call other incoming calls will ring, can be heard by all parties, and must be rejected. An option to turn on DND whenever a call is taking place would eliminate this distraction.

    566 votes

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    46 comments  ·  Other  ·  Admin →
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  11. When a call comes into a central main phone line, I want the receptionist to be able to forward the call directly to the voicemail of another extension to leave a message with the extension ringing.

    2 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  12. Customer has built-in company email signature that cannot be removed and it's adding up 5 pages to the total fax attachment.
    RingCentral should be able to identify and not include it to the fax attachment.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  13. When we're waiting for a number to be ported in I think it would be highly appreciated if we can set it up as a Substitute caller ID so we could use the RingCentral system as soon as we got it instead of waiting for the numbers to be fully ported.

    2 votes

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  14. Cisco phones in general don't have the option to forward all calls from call preferences on its settings. It would be efficient to have this option available so reception phones can be automatically forwarded to external numbers without the need to log into the portal.

    2 votes

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  15. In virtualized environments (VDI) an autostart option is required to control the autostart escpecially in environments with limited ressources. Please enable provide an option/parameter for an admin to control the behavior. When the admin manages the setting, the user should not have the option anymore to change this.

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  16. It would be great if the receipt of the payments will be visible in the admin portal and can be downloaded as this is helpful for bookkeeping.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  17. Provide a method of determining available UC extension numbersThe UC system can do an immediate check for a duplicate email address. while determining an available extension number is akin to searching for a needle in a haystack.Business Case:When creating a new user, we have no instantaneous\easy way to determine available extension numbers. This is further complicated in a multi-tenant/federated environment, where extension numbers cannot be duplicated.Proposed Solution:The creation of a dial-plan that limits each tenant to a unique range of extensions would solve the multi-tenant/federated issue. The business rules would limit these tenant-specific extensions range to not allow duplicates between…

    7 votes

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  18. Why do shared lines only work on desk phones? It would be great to have shared lines on the softphone too.

    2 votes

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  19. G711 Codec forced for all of our call traffic
    and disable the enhanced security account-wide

    5 votes

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    0 comments  ·  Application  ·  Admin →
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  20. Is there a way to restore a deleted user account?I would like to have the option from the Admin Portal to retrieve any of the messages of a deleted user

    5 votes

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