12040 results found
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call screening
Customer wanted a feature wherein calls will be filtered or announced if the call is a business call or a personal call when dialing their main company number.
Note: Currently, the option that we have is adding special numbers as identifier and call screening.
2 votes -
The ability to report unauthorized use of your number as a Caller ID by external parties outside your company.
The ability to prevent unauthorized use of an active RingCentral number as a caller ID, along with a mechanism to report instances where users receive calls or messages appearing to come from their number when they did not originate them.
3 votes -
AI Notes is automatically turning off after logging back in
AI Notes is automatically turning off after logging back in
Currently the data is stored locally. Local storage gets purged when user logs out. A future release will update the setting to persist across endpoints and login sessions.
1 vote -
autocorrect
An autocorrect feature that actually works and doesn't suggest words that are nowhere to be found in the English language.
1 vote -
Feature Summary: Request to enable dialing of the 211 code for users in the United States and Canada, supporting access to community informa
Background & Purpose:
211 is a widely used and essential service code in the US and Canada, connecting individuals to a variety of community services, such as housing assistance, employment programs, mental health support, and crisis services. Access to 211 is especially crucial for individuals seeking quick connections to local resources and assistance, and it has become a standard within emergency and community service networks.Currently, some systems might not recognize 211 as a valid code, leading to user confusion and potential missed opportunities to access important services.
5 votes -
Increase limit of audio message and Adjustable to playback speed
As of now, users can only record up to 2 minutes of audio message. Users have to send multiple audio recordings if the message exceeds to 2 minutes.
The audio message sent needs to have and adjustable playback speed and have it always start playing in the last speed used.1 vote -
caller ID
The caller id shows not just the caller originated from but also what is the number that this call is forwarded from.
8 votes -
Extend Co-Recipents RCApp functionality to fax
By extending the Co-Recipient feature in RCApp for voicemail to fax, this would allow organizations to have shared fax mailboxes where messages are marked as read in the shared environment. Many healthcare customers cannot send fax into email boxes due to compliance.
37 votes -
Increase the amount of folders available
We are only allowed 50 folders. We are a construction company and utilize one folder per active job. We need to be able to have no limit on folders as we cannot track our jobs past 50.
1 vote -
Full Page Live Chat Experience
Add a feature that allows users to generate a sharable link for a full-page live chat experience, rather than just a chat bubble. This would provide a more immersive and expansive chat interface for users.
2 votes -
Bulk Template notification option
Remove the option to send notifications to all users when applying Bulk template.
3 votes -
Dial a favorite without using the line keys or favorites list
ability to dial a favorite contact without scrolling through the favorites list or the line keys
3 votes -
Ability to identify SMS from a shortcode sender
Currently if an account received an SMS from a short code number that matches an Extension number in the account, it shows like its an SMS from an Ext in the account.
Usually you cannot reply from a short code SMS
but if it happens to match the from to an Ext number you will be able to reply from it and SMs will be sent to that User ext1 vote -
delete default voicemail number
The customer wants to delete the default name and phone number from the voicemail settings when customizing voicemail greetings. When using this option, the RingCentral system calls the number you specify, and you simply follow the prompts to record your greeting. However, the details of the last person who used this feature remain saved, and there is currently no way to delete them unless you enter another number. The customer wants the option to delete these details without having to provide a new number.
1 vote -
a feature where you can Show messages as unread until you have responded
a feature where you can Show messages as unread until you have responded
1 vote -
Have more than one "This call is being recorded" messaging for different locations within our organization.
Currently there is only one way to change "This call is being recorded" message that will apply to all your locations within the admin portal. If you have locations with different names and would like to create a custom message for the different locations, there is currently no way to do so. I would like a way to edit a specific location with its own message that the callers hear when dialing their main numbers.
1 vote -
Checking the voicemail remotely.
The customer is requesting about a feature wherein it will show if someone was checking the voicemail remotely.
1 vote -
Porting Mobile Numbers from Denmark
Able to port in mobile Phone numbers from Denmark
1 vote -
Disable the display of External Shared Contacts directory contacts to a group of users.
Is there any way to disable the display of External Shared Contacts directory contacts to a group of users ?
I currently use the external shared contacts of Google (it a check box to enble) but the sync has troubles (+20k contacts). I would like to use the External Shared Contacts directory from ringCentral Directory integration but not all of our users need it.6 votes -
Voicemail-to-text conversion limit
Customer wants to increase the maximum length of the Voicemail-to-text conversion limit that is currently available only for the first minute of a message.
11 votes
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