9344 results found
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RingCentral Dialer to be always embedded in the app
In RingCentral when I am on a call, there is a separate dial-pad window that shows up outside of the RC window. Can we have the option to get this embedded back to the RC Window?
2 votes -
Enterprise Support Ticketing w/Tenant selection
Enterprise Support Ticketing w/Tenant selectionFor multi-tenant customers, opening support tickets under a single sign-on would shortcut the process of having to login to the specific tenant, just to create the ticket.Having a Tenant Selection field in the ticket-creation workflow would solve this.The back-end ticketing process would then properly identify which tenant the issue is regarding.The selected tenant would adjust the Site Selection of that tenant.
2 votes -
Add direct debit as an option for payment method in US-based accounts.
The direct debit option is currently exclusive to UK and EU accounts.
2 votes -
local presence dialing feature
Local presence dialing is a way of making a call appear to come from the recipient's local area code even if it isn't. You purchase and own the local numbers used for local presence dialing.
3 votes -
Get Api Access
Is there anyway to get API access to our admin portal to pull/push profile settings (user, site, phone)? I'm not looking to go through the craziness of publishing a ring central app. I'm just looking to do cleanup on 650+ accounts. This is to address other issues outside of the phones CFG file.
3 votes -
Call Queue Status Visibility
A Call Queue Manager should have access to see the Member's status whether they are available, busy, or unavailable without having Phone system admin or Admin access. They should have access to it even just by logging in through the Queue.
5 votes -
Sync desk phone status to RingCentral app
Need a feature to synchronize the status of a desk phone to the RingCentral apps. Example: If the Yealink device will be set to DND, the RingCentral apps status should change to DND as well.
10 votes -
Display Primary Number
Display primary number beside user name under user with extensions list
2 votes -
RingCentral compatible Pool side phones
A request has been made for RingCentral to have its own supported and compatible Pool side phones to match user's company set-up.
1 vote -
Phone preview Cisco 8851
No Phone preview for Cisco 8851 on the Admin portal for users under the Presence setup
1 vote -
Ability to force users to use the web based version only. Don't give them the option to download the desktop or mobile app
Make it possible to force specific users to only use the web browser version and never give them the option to download or use the mobile or desktop app.
1 vote -
Make the search function better
In the attached screenshots, I'm searching for a contact by entering the last 4 digits of their phone number but I get no results.
1 vote -
Dial in Queue
Have the capability to offer an option while in queue to dial 1 to go to voicemail or dial 2, or do nothing, to remain in queue.
1 vote -
Fax Only Group
To have a "Fax Only" option under "Groups" in the admin portal so they won't have to set the fax settings in each extensions.
1 vote -
Auto receptionist ring first
We would like to have an ability to configure the auto receptionist to ring first before the auto receptionist answers when dialing the main number
1 vote -
SMS OTP for Okta to RC Number
We are working to implement Okta user authentication in our environment, both for desktop authentication and M365 authentication.
A small percentage of our users have older personal phones where they are unable to install an app for Okta to authenticate with and at the moment there aren’t really any offline methods that would work in our environment.1 vote -
Mute incoming call notifications while currently on a call for Mobile App
while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settings for incoming calls.
14 votes -
Add Person to multiple Call Que in once
Hey,at the moment if you want to add a person to a CQ you have to go manually into the CQ and add the user.I would suggest to do it the otherway around.go into the user-profile and add the user to all selected CQ'sit saves a lot of time when you need to add 1 person to 30+ CQ'sThanks
15 votes -
Inbound Calls Performance Reporting - Allow different view of data
Current State: Discrepancy of Inbound Call Count Between Call Queues and Users in Performance Report | RingCentral is a known issue. Problem Statement: Because of the the reporting using a 1:1 of inbound calls and the first user to answer, the reporting is not accurate for our users performance. Future Solution: Allow a different view of the data. Capture the data for total call times even in the instance of call transfers. Instead of capturing a one to one for the inbound calls and FIRST user who answers. Allow a view that shows it broken down by the users and…
5 votes -
RingCentral Messaging Automating replies and other common workflows
The same features but for messaging on the article below. Article Name: Automating SMS replies and other common workflowsArticle Link: https://support.ringcentral.com/article-v2/Automating-SMS-replies-and-other-common-workflows.html?brand=RingCentral&product=MVP&language=en_US
2 votes
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