12040 results found
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Include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets.
Please include the EPOS Presence UC Headsets to our RingCentral Recommended Headsets. Have our system support that exact make and model to work with our calling features.
2 votes -
Use Message-Only Extensions as Fax ID
When faxing out from email showing the main phone number. Wants to show fax number associated with message only mailbox
Also, wants to add a company logo to the fax from email.
3 votes -
RC App feature available to Service Web
They would like to see the function of the app available to the Web Portal like: Start a video meeting, schedule a video meeting.
1 vote -
SMS Spell Check
Would be great to have spell check function for texting.
5 votes -
Multiple site names - to be used as call que display information
When a caller call a multi site IVR - and selects 0 to be transferred to a call que receptionist . We are looking for the multi site name to be displayed for the call que reception . This is a benefit when answer calls for muti sites name that the call was rerouted from to show.
2 votes -
SMS recipient increase
It would be better to increase the SMS recipient to 100 or more to maximize the SMS feature on the account.
21 votes -
Extension Exclusion from Auto Attendant
Description:
- Add feature to exclude specific extensions from Auto Attendant access.Key Points:
- Allow admins to mark extensions as "excluded" from Auto Attendant.
- Prevent calls to excluded extensions via Auto Attendant.
- Provide interface for managing excluded extensions.Use Case:
- Callers can't reach Extension 101 (if excluded) through Auto Attendant.Benefits:
- Better control over call routing.
- Improved security for sensitive extensions.
- Flexible employee availability management.1 vote -
Reassign an Extension without having to Delete and Rebuild
I thought this was in this portal already but I can not find it. I would like to de-activate an extension and change the users information then be able to send an invite so the user can set up the extension as a new extension.
1 vote -
Audiocodes MP-524 support
Request multi-user device support for the latest Audiocodes MP-524 product.
1 vote -
Translating voicemails so you can read them if you cant hear them well
Translating voicemails so you can either listen to them or you can read them.
1 vote -
call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be
As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.
6 votes -
call group option to have calls routed to announcement only extension
Customer requests an option to assign call groups' voicemail and notifications to an announcement-only extension.
1 vote -
Emails related to Message-Only Extensions should not direct recipients to login to the RC App
The current template used for email notifications for Message-Only extensions is directing the recipients use the RingCentral App, but the app is not compatible with that extension type.
1 vote -
Include in text email notifications what phone # the inbound text was sent to
It would be helpful if the phone # an incoming text was sent to were to be provided in the text email notifications. When an extension has multiple phone #'s assigned to it or if the inbound text happened to be directed to a Company phone # (or site) not on a user or message-only extension, there is no way to know what # the sender used, other than trying to figure it out through the company SMS/MMS log/report.
1 vote -
Include the recipient Phone # a text is sent to in the text message email notifications
Currently the email notification template for received text messages only includes a label in the "TO" field of the email body and not the actual phone # the text message was sent to.
It would be helpful if the phone # the text was sent to was also provided, especially when an extension has multiple phone #'s assigned to it or if the text happened to be directed to a Company phone # (or site) that is not on a user or message-only extension.
1 vote -
UK Non-Geo Numbers as Substitute Caller ID
It would be helpful to allow non-geographic numbers to be used as substitute caller IDs, especially for BT accounts. This would give users more flexibility and better support different business needs.
1 vote -
RingCentral application old versions
Having an option to roll back to the older versions of the RingCentral Application for device compatibility purposes.
3 votes -
Sync between Cost Centers and Sites
Example:
Customer needs to sometimes move users between Sites (in the admin portal)When creating a site, it prompts users to select a cost center to tie to the site.
Once a user is moved from Site A to Site B, the expectation is that the cost Center would automatically adjust from Cost Center C to Cost Center D.
This is not the case.
A user is moved from Site A (which is tied to Cost Center C), to to Site B (Tied to Cost center D). While they are moved from Site A to Site B, the Cost center…18 votes -
Mobile browser support for RCV
At the moment, when we tested it, it isn't working at all on Chrome. When we tried using Safari for IOS, we found out that it isnt consistent, sometimes it would let us use Safari and sometimes it would require us to download the app.
1 vote -
CNAM Enablement for RingCentral EU Brand
Current Functionality:
Caller ID Name (CNAM) functionality, which displays a caller's name along with their phone number, is currently available only for RingCentral North America (US and Canada) customers. This feature allows businesses to display their company name (or a specified name up to 15 characters) on the recipient's caller ID display when making outbound calls.Requested Functionality:
We request the enablement of Caller ID Name (CNAM) functionality for all RingCentral European Union (EU) brands. This feature should allow RingCentral EU customers to:
1. Set a Caller ID Name: Configure a custom name (up to 15 alphanumeric characters) to be…1 vote
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