11301 results found
-
Include contents of SMS/MMS on the Logs
-client would like to see the contents of the SMS/MMS on the logs (for auditing purposes)
144 votes -
Phone Call Code for Verification for Canada Account
A customer with a Canadian account would like the option to receive a verification code via phone call, rather than being limited to email only.
3 votes -
Customer is requesting to have a report that will show the logs that records the actual key press.
So that the customer will have a view of the report that will show the logs that records the actual key presses.
15 votes -
download or extract information from Account like the Emergency Response Location
need to download or extract information on the admin portal via excel sheet like all the emergency response location in the account.
2 votes -
Call Queue members simultaneous ring until all call queue members answer the call
Call Queue members simultaneous ring until all call queue members answer the call
for example: a call queue is set up with members that are linked to an alert software that calls several numbers but they must all answer in order to listen to the alert message.
2 votes -
See all support cases in the support portal
It's better if we have visibility of all of our support cases in the support portal. We would like to track all the opened and closed cases as well as the escalated cases to other department so we can check the case status from our end.
14 votes -
Ability for the Super Admin to Disable voicemail account wide and user level
Ability for the Super Admin to Disable voicemail account wide and user level
15 votes -
Transcribe voicemail on email in addition to attached audio file
I'm wondering if it's possible for the voicemail to be transcribed, and included in the email so that I can quickly read the content of the voice message?
3 votes -
BT feature request: Call whisper for users
It would be better if we have a feature to have call whisper for the users that when they received a call it will state the site of where the call is from.
1 vote -
Delete Fax Messages
Ability to disable other users to delete fax messages on the Ringcentral app
1 vote -
Ability to download or view SMS transcripts
Hi, as a business owner we need an ability to download or view SMS transcript history, this information is really helpful specially when we have some employees who left or if we want to save it for our records
47 votes -
Abandoned calls in performance report but call are being forwarded to an external number
requesting to have a seperate tracking of abandoned call and transfer to external number for call queue in performance report because what is happening when call queue member did not answer the call is being forwarded to the external number and even if external number answer the call in performance report it still shows as abandoned call
3 votes -
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
Desktop and mobile apps ring should be able to ring in the middle of ring order, that will help a lot with handling calls
7 votes -
Allow option to display outbound company name in the dialpad
On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.
1 vote -
Allow option to display outbound company name in the dialpad
On the PHONE - KEYPAD screen where you select the phone number you are calling from it currently registers or displays the 10-digit number. I suggest changing it to a name so it is easier to recognize or verify which company is currently selected before making an outbound call. This would save many potential unnecessary clicks.
1 vote -
Withhold your number and find out who’s called using 141, 1470 and 1471
If you're not withholding your number permanently, you can use 141 to withhold your number on a call-by-call basis. Just dial 141 followed by the number you want to call. If your number is withheld the message 'withheld' is returned if the person being called uses 1471 to find out the identity of the caller.
Dial 141.
Press 9 and dial the phone number of the person you want to call.2 votes -
Access All Call Logs from the main number and other extensions from Cisco SPA525G2
We want to have a visibility of the call logs coming from the main company number and other extensions on the account from our Cisco SPA525G2
2 votes -
CNAM for a mobile carrier
Hi TeamPlease have a feature for CNAM to work on mobile carrier
86 votes -
CID should show once the call transferred from a call queue to another call queue extension
Customer would like to retain the CID when a call from a call queue to another call queue extension
4 votes -
SSO and 2FA are to simultaneously be enabled in the account
SSO and 2FA are to simultaneously be enabled in the account
Our customer is requesting to enable both SSO and 2FA simultaneously which they would be able to manage were the code be sent to identify login. They worry about email hacks and in this way if the system sends the code via SMS or call they could prevent hacking from taking place.
4 votes
- Don't see your idea?