9344 results found
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Shared Fax on different credentials
I would like to have feature of sharing to company fax access to all users.
15 votes -
Ext search in "Add User" creation wizard
When adding a user in RingCentral MVP, finding an available extension can be time-consuming.It would save time if the "Ext." field displayed unused extensions when you click on it. Currently, you either type in an extension and hit "Next" to see if the extension is in use or you have to go to Users > Users with Extensions and scroll through the user accounts looking for gaps in assigned extensions.Having the ability to search for extensions that are not in use would be helpful in the case that you need to narrow down the extension search. For example, typing "3"…
12 votes -
Option to route to MVP Call Queue voicemail while waiting in Queue
Provide option for callers that are queued up (within MVP Call Queues) to exit the queue and be routed to the Call Queue's voicemail. Currently pressing 0 will route to the "Zero Dialing" configuration of the Site, and pressing * will direct the caller in an attempt to log into the Call Queue's voicemail (that is somewhat concerning in its own right). It would be nice to configure which DTMF digit a queued caller could enter, to route directly to the Call Queue's voicemail.
28 votes -
call recording to be in one file for merged/transferred calls
option for call recording to be in one file for merged/transferred calls
6 votes -
A button for status change
Customers prefer a quick way to have their status message be changed on the application just like with what there is for DND status. A button to click on or a dropdown to choose from is what's being requested.
2 votes -
Option to auto-update app in admin portal/access
Is there a way to push the updates from the Admin site - company wide - rather than updating each individual workstation one by one?
2 votes -
Option to change Max Simultaneous Transferred Calls per Extension
The customer should have an option to change the max simultaneous transferred calls per extension should be changed to more than 10.
2 votes -
Ability to assign dedicated fax number to each number on auto-receptionist
It will be very helpful if the customer will have option to assign a recipient on faxes per auto-receptionist.
2 votes -
Add Paging and Intercom as options to be added from presence menu on phones.
Currently, we have to manually go into phones gui outside of RingCentral to be able to add this. This would save a lot more time and make phone system admins' lives much easier.
6 votes -
Active Session
Wants to be able to see active sessions. Active sessions are any computer or device that is currently logged into your account. Monitoring your active sessions helps to keep account secure, and helps prevent suspicious account activity. It also allows user to log out of your account on other computers when you’ve signed in from a different device.
2 votes -
Option to let callers leave voicemail for auto-answered call
A request has been made by one of the users to have an option to let callers have the ability to leave voicemail for auto-answered calls when the user won't be able to attend the call after several seconds.
1 vote -
User Role - User Admin to have Access on All Unassigned Phones
Only the Super Admin can currently access all Unassigned Devices account-wide. When making a custom role or using pre-defined roles such as "User Admin," it can only access phones that were assigned to the group or site where the user is part of.
There should be a specific role that can access and assign all unassigned phones of the entire company.
1 vote -
add TIME ZONE to call history and voicemail time stamps
It would be helpful if the timestamps listed for incoming calls and voicemails included the TIME ZONE where the calls originate. That way, when I begin making calls to customers at 8:30 am CST, I am not calling someone on the west coast at 6:30 in the morning, nor am I having to use a time zone calculator to try and find a customer who is in an appropriate time zone. RingCentral is promoted as an app that streamlines productivity. This feature would go a long way in helping RingCentral live up to the hype.
1 vote -
Scheduling multiple call forwarding per site/number
It would be great to have the ability to schedule more than one call forwarding instance at a time for a single site/number.
For example I have a site that just requested 6 separate days worth of forwarding but each day the call goes to a different one of our sites plus the start and end times differ from one another. Would be great to be able to schedule more than one at a time as this would lessen the work load of admins who handle these.
1 vote -
Delete custom voicemail greeting
Wants to have the option to delete custom voicemail greetings.
1 vote -
Mute button for all notifications
It would be helpful if there is button that we can toggle on the online account to mute the notifications for a certain user
1 vote -
Ability to change the area code when doing outbound
It's best if we do have the option to change the area code when dialing out within the same area/city/state.
1 vote -
Option to re-route the call from announcement only extension to IVR Menu
Would like to get or have the option to forward the call from an announcement-only extension to the IVR menu or other extensions?
6 votes -
Improved fax transmission from traditional fax machine to RingCentral Fax
The customer would like the fax transmission received from a traditional fax machine. They want to have received quality improves.
3 votes -
user have super admin access limited to some extension
It would be more convenient and secured if the main super admin can assign another user extension to have the access to change general settings on the account without giving the full admin access and just a limited group of users will be handled
1 vote
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