11759 results found
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Allowing Assigned non-Super Admin users to participate in viewing and sending SMS messages using the Company Main Number
As of now, only the Super Admin, while using the RC mobile app, can toggle between their user phone number and the company main number for SMS'ing. We would like to have many non-super admin users (inbound call reps) be able to see and respond to SMS communication on the company main line. This way, the first person available can address the matter in the SMS most quickly.
15 votes -
Caller ID advance tools to identify the caller
Customer would like us to have Caller ID advance tools to identify the caller phone number or company name even if they they did not set up anything on their end
1 vote -
Increase HUD/Presence Contacts to 1,000
There are receptionists that cater to more than 500 contacts. It is best to have the ability to increase the maximum allowed HUD entries to 1,000.
2 votes -
Group Messaging for 911 SMS Notifications
Currently if an SMS is sent out for 911 Notifications and someone responds to that notification, the communication is only sent to the person who dialed 911.
This causes many unneeded texts going back and forth because the others receiving the 911 SMS Notification are not aware that it has already been responded to.
We need a way for these notifications to be sent out in a group so that everyone receiving the SMS notifications can see the responses from others in that group text and not respond when not needed.
5 votes -
Feature to disable incoming Voicemail from RingCentral (When changes are made on the Extension)
Customer wants to disable incoming Voicemails from RingCentral, whenever there's a change on a user extension's details.
Currently, there's no option for that.3 votes -
Allow multiple supervisors to monitor a call simultaneously
Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.
70 votes -
Group Text Messaging
I am on the phone with Ring Central customer service right now and he is guiding me through posting this.Ring Central is false advertising that it has Group Text Messaging. The customer service rep confirmed with senior tech support that it's not true. A Ring Central user can start a group text message; however, responses from non-Ring Central phone numbers don't come back into the group, they come back individually. Which defeats the purpose. The purpose of group text messages is to keep all group members on the same page so all sent and received messages need to be held…
96 votes -
block spam and robo calls are disrupting our business
My users began getting flooded with spam and robo calls and voicemails starting the week we moved to RingCentral from our old ShoreTel system with AT&T as a carrier. It is so bad that it feels like someone sold our number to spammers. I'm not sure if AT&T was doing something different to screen these calls, but I hope RingCentral can take global actions to fix this. I contacted RingCentral's friendly Tech Support and while they empathized with my concern, the best available fixes were to block 800- and toll-free numbers, to block calls without a caller ID, and to…
7 votes -
Sync DND Status of Deskphone with Service Web and RC App
Significance:
- In order for the Administrator to know who accidentally placed themselves on DND on the deskphone, the status should be synced with the Admin Portal and the RC App. You may include this on the "Deskphone pairing" feature.15 votes -
Exclude Automatic Call Recording of an extension
Ability to remove call recordings on company recordings for a specific extension
1 vote -
Call Queue Call forwarding to an External number with an option to have an alternate schedule
Call Queue Call forwarding to an External number with an option to have an alternate schedule
1 vote -
Deal with basic number formatting
We are a multi national, and so are our customers. so our customers email signatures are formated with their international numbers.
we would like to beable to copy the number from their signature and paste it in to ring central, and for ring central to call them
We need
+44 07538710448
+44 (0) 7538710448
and any other variation like
04475 38710 488all to translate to a working number +447538710448 which will work.
so we need a leading 0 to change to +
and bracketrs and spaces to be removed
if the 4th number is a 0 for it to…1 vote -
email subject
There should be the ability to customize the Subject line of the Voicemail and Fax emails to help prevent phishing emails with custom Subject lines set by an IT department/Administrator.
1 vote -
Transfer Confirmation for RingCentral App
Currently, there is no option for agents to confirm if a call was successfully transferred in the RingCentral app. A feature request is being made to add a confirmation notification or status update for transfers.
1 vote -
presence for polycom
presence of polycom lines can be move to different lines numbers the same with mitel models
3 votes -
Add ability for users to warm transfer
Desired Behavior: Customer John calls User Suzie -> User Suzie "Conference Calls" with User Bill & Customer John at the same time -> User Suzie hangs up while User Bill and Customer John continue to speak.
There are no available options for this right now.
We are aware of Conference Calls; but that doesn't allow User Suzie to hang up and leave the others chatting.
We are aware of the warm transfer, but that puts the customer on hold while User Suzie and User Bill speak.
4 votes -
When I'm trying to download multiple documents at once it downloads those documents in .json file. It doesn't fix after restarting and redow
When I'm trying to download multiple documents at once it downloads those documents in .json file, it doesn't fix after restarting and redownloading one by one. On the other hand, downloading one at a time takes a lot of time and the problem occurs in one at a time also
1 vote -
Delegated line Incoming Caller ID
Delegates will be able to distinguish between direct calls to their extension and calls to the delegated line, similar to how call queues function. This feature enhances call identification, allowing for more efficient call handling and prioritization.
1 vote -
Filter Dates in Fax message in Glip
-customer is requesting that there should be a option to filter the dates in dowloading fax message on the glip
1 vote -
Greet caller with a message
Please please please remove or change the "Greet caller with a message feature". It needs to be redesigned, at the very least in the dial in voicemail system.
It is very often confused for setting the voicemail greeting. It is our top ACO issue...clients set this thinking they are setting there Voicemail Greeting and then 'cannot get inbound calls'.Thanks!
2 votes
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