11762 results found
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option to disable internal sms even sms are enabled on the account
cx would like an option to disable internal sms even sms are enabled on the account
5 votes -
Report for the missed calls that were already called back
The customer wants to see an option where the missed calls are already called back so they can download them.
3 votes -
Option to show the forwarding extension number on a federated account
Option to show the forwarding extension number on a federated account
No option to show the extension where we want to transfer the call
This will greatly help our account and the federated accounts to forward the call seamlessly3 votes -
Hot Desk Phone Voicemails
As of now when users are logging in to a hot desk phone, the voicemails on their RingCentral Application does not sync in on the desk phone. Users should be able to view all their voicemail logs when they log in to the hot desk phone.
3 votes -
Separate Greeting and Hold Music on Call Queue
The call queue holds music, and greetings must play when the customer/clients call the main line. There should be an option to set up a ringtone only when users with extensions are transferring customers from one call queue to another.
3 votes -
Feature Request: From Call Queue Manager Ext. to Call Queue Manager Email
Behavior: Once you've change from Call Queue Manager Email to Call Queue Full Access Manager won't be able to Revert back
Expected Behavior: Be Able to Revert back to Call Queue Manager (Full Access) to Call Queue Manager Email
Significance: For the Admin / Customer to be Able to Either Assigned Manager Full Access(User with Ext.) or Revert on Manager's Email to Sent Call queue Credential when needed
3 votes -
SMS: Ability to receive verification code (short code) via text messages for Canada Numbers
it will be beneficial to RingCentral Canada customers to receive receive verification code (short code) via text messages
32 votes -
Ability to see the previous SMS for a specific contact prior in a sending a new message on RingCentral desktop app.
to have an option from the app to send a message to an existing contact to see the previous message prior in sending a new message.
1 vote -
Custom Call Rules for Call Queue from IVR Menu
Need the ability to create custom rules within call queues for incoming calls through the main IVR menu. So that if someone calls in through the IVR menu and choses one of the options, if they have a specific area code their call is routed to a specific extension, if their area code is not the one specific it goes to the call queue.
1 vote -
Cache On Demand Calls
Please cache calls so that when on-demand call recording is enabled the recording includes the entire call from the start, Webex does this and it is amazing for legal needs.
1 vote -
Recorded Users Shown in a Report
Please create a way to report you which users are being recorded full time. The ability to show recorded full time users is critical i any financial industry but any company that requires call recording.
1 vote -
Toll-Free Numbers
Hi team, I have a client that regularly orders TFN's and they said it's a pain to have to copy & paste the phone numbers from the first step to submit to our support team to provision. Is there a way to get an excel sheet or CSV format of the toll free numbers to remove a step for clients moving forward? Please and thank you!
1 vote -
give the ability to edit or unsend recently sent text messages
I would love to have the option to edit texts up to 15 seconds after sending them, and also the option to unsend texts that were sent within 15 seconds (like the imessage feature for apple). Thank you!
1 vote -
Notes character limits in the contacts field
The amount of characters in the contacts notes field shortened substantially and deleted large portions of client contextual notes history, we really need as many contact notes field characters as possible, how do we enable a higher amount of these simple text notes characters for this critical field? Please let us know.
5 votes -
Request for Enhanced Voicemail Deletion Options: Multiple Selections via Control Key or Three-Dot Menu"
The customer wants the option to delete multiple voicemail messages. Instead of using the pencil icon, they would prefer to delete messages by holding the "Control" key and highlighting the voicemails they want to delete, or by using a three-dot menu option to select and delete them.
2 votes -
Call waiting for grandstream
Since Grandstream deskphones are initially on manual provisioning, we would like the call waiting feature even though it is manually provisioned
2 votes -
send an emergency notification to all our employees that would interrupt any call with a message
We had an office emergency in our office yesterday, and we needed everyone to clear the building ASAP. I was able to send a Direct message to all users. Afterward, I was wondering if there was a way to send an emergency notification to all our employees that would interrupt any call with a message.
6 votes -
Remove "Create Group Text" as the default
Most of us use Ring Central to contact customers. When texting, it would be great if the "create group text" is not the default as we have to send the same message to multiple customers, but we don't want them to accidentally receive a group text with other people's numbers.
6 votes -
Import contact lists from CallTools
The Customer wants to import his contact list from CallTools to us, the same information what's shown on their end.
Unfortunately, It's not accepting the import file coming from CallTools. We've tried to adjust the export file from RingCentral and put the details there, but to no success.
Customer wants a seamless experience when importing contacts4 votes -
Invalid Extension Routing
A feature to have an option to route calls to a specific extension when callers dialed an extension that is invalid or not set-up yet instead of simply playing an announcement.
3 votes
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