9157 results found
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call disposition with preset option
customer would like to have a call disposition with preset option so that they can easily identify if its a sales or not.
6 votes -
Custom Inbound Caller ID
Allow users / admins to change the way inbound Caller IDs appear on apps and phones. It would allow more flexibility in understanding who is calling and for whom.
4 votes -
Allow an option for IVR Menus to send a text message upon clicking a number
It would be great if there was an option to allow callers to click a number and receive a link to a knowledge base or form to gather information.
7 votes -
Capability to change the default phone number without choosing from the available numbers in the dropdown option for the user
Capability to change the default phone number without choosing from the available numbers in the dropdown option for the user
1 vote -
Assistance Provisioning for Mitel phones on Partner brands
Currently Assisted Provisioning to Mitel Phones are only applicable to RingCentral direct brand. For other partner brands, only option to provision Mitel phones is manual provisioning.We would like to add the feature to do assisted provisioning for Mitel phones to have all the phone features offered to RingCentral Direct
3 votes -
Option to download reports for all users call forwarding settings
Option to download reports for all users call forwarding settings as it is tedious to check every user
3 votes -
Expand Characters Limit For SMS
There is a current limit when sending SMS per attempt, it would be better to increase the characters per SMS attempt for the convenience of our users.
3 votes -
Ability to show Toll-rfee number as caller ID when calling Toll-free number
Show Toll-free number as outbound caller ID when calling another toll-free number
4 votes -
sound reminder that a call is on hold
wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.
13 votes -
Forward caller id from Parking Lot
In addition to forwarding caller id's when transferring calls, need to do the same for calls that are 1st parked and then picked up. Currently, when a parked call is picked up its id is Park or something like that.
29 votes -
Click to dial on Iphone
There currently is no click to dial feature on iphone devices. this is a major problems for mobile technicians who are trying to dial a call while driving. it is extremely inefficient and dangerous to try and type out a phone number into the app while driving. This feature works on Ipad and Android devices but not on iphone which is a major problem. Please implement a fix so that when i click on a phone number in the phone it pops up with the option to dial from ringcentral
4 votes -
Admin ability to access SMS content of all the users
It would be best if the Admin will have ability to access SMS content of all the users
4 votes -
The caller ID should be longer then 15 characters.
The caller ID being 15 characters long is not long enough. I can not fit my company name on it. This is leading to my client not knowing who is calling. Infact, 15 characters is not even long enough for my full name, nor any of my employee's names. Other carries do allow for longer caller ID names to be displayed. Is there a limitation with the Ringcentral application or system?
8 votes -
Zenoti Integration
Change availability status on ring central based on Zenoti Calendar appointments. i.e. I have an appointment that is checked in on Zenoti, my ring central will automatically be switched to not available and then will automatically be set to as available once I have closed out the appointment in Zenoti. I'm finding my staff forgets to turn their ring central back on after appointments and we are missing calls.
2 votes -
Access voicemails just like you can access call recordings
I run an ecommerce company that uses ring central for our customer service. It's super convenient because the calls automatically record themselves and i can easily access those recordings via the dashboard or even through a plug in with Reamaze which is incredible. Thus, I dont understand why I cant do the same for voicemails my customers leave. Instead, I either have to have my agents go through their email or go to the admin portal for a dedicated voicemail report. Either would be an extreme disruption to their routine and would be a huge pain to train.
3 votes -
Option to keep RingCentral phone call window open when answering from a paired deskphone
When a deskphone is paired there should be an option to keep active call windows on the RingCentral computer app without having to accept them there first, it's awkward to answer on the computer and then pick up the handset in instances where we don't prefer to use a headset, and it makes it much easier to use the otherwise great computer program and its features for things like transferring and monitoring calls
3 votes -
Bulk change for users email
Due to rebranding, we need to make a bulk change for users email's suffix to reflect the new domain and I wish if this is available via either API or bulk import that modify only email field and overwrite the existing users
5 votes -
Ability to create custom rules for phone numbers assign to an IVR
Customer wants to create a custom rules but unable to see/select the number that is currently assigned to an IVR Menu.
1 vote -
Ability to select phone numbers assign to an IVR as a called number for custom rules
The customer wants to create custom rules but is unable to see/select the number that is currently assigned to an IVR Menu on the called number list
1 vote -
Capability to masked the phone numbers when making an outbound call and only allow the recipients to see the caller ID name
Capability to masked the phone numbers when making an outbound call and only allow the recipients to see the caller ID name
1 vote
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