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9189 results found

  1. It's like creating your own phone line inside of your main account. Callers find it quite weird if the RC account has many extensions then the call will be router to the while not included on the ivr

    2 votes

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  2. We can see if call queue members are available, busy, or unavailable but cannot turn the "Accept Call Queue Calls" feature on for extensions via the admin portal. Some of our extensions are desk phones and there is no way to login as the extension to turn that on

    8 votes

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  3. 1 vote

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    0 comments  ·  Application  ·  Admin →
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  4. Cx wanted to use the TollFRee number as thier Outbound caller ID. CT-30556: Due to new Telco regulations (Communications Alliance Scam Code) in AU, outbound calls from RingCentral AU customers who use their AU Toll-Free numbers ( 13/1300/1800/1900) as CLID will fail to connect.

    3 votes

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  5. A feature in which if the call reaches the voicemail greeting, there would be an option to repeat the greeting and select to forward the voicemail to another extension`s voicemail box

    3 votes

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  6. Customer would like to have an option to ring more than 2 active phones to ring simultaneously in a Ring group. Its a limitation of the ring group that it cannot have more than 2 active phones to ring simultaneously.

    3 votes

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  7. Multiple recipients of SMS from IVR extension Direct number

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  8. It would be best to have this option available, if we want to invite multiple clients for a conference call via phone.

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  9. Add special number to incoming caller ID from Call Queue

    2 votes

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  10. Does RingCentral have a "whisper" feature that would whisper a specific message to an agent when they pick up an inbound call from a specific number dialled?

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  11. We currently have a larger group setup for all of our support staff. Because of the amount of noise in that chat, many people turn off notifications, and users know if they want someone's attention to @mention them. That works fine. The feature request comes when I want to mention a smaller subset of people who are all members of another team. So for example, I have a team called All Support and there are 30 people in that team. I have another team called Level 1, Level 2, and Team Leads. All 30 people are also members of the…

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Columbia University would like a way to send a voice message to all or segment of employees. This message could be an emergency message, president greeting or some type of employee notification such as benefit enrollment

    9 votes

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  13. ability to retireve the actual fax messages sent beyond 90 days

    10 votes

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  14. Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.

    16 votes

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    Under Review  ·  3 comments  ·  SMS/Text  ·  Admin →
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  15. It would be useful to have the option to block spam SMS as well as spam calls. We are receiving more and more spam SMS messages to our company's main number.

    28 votes

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    Under Review  ·  1 comment  ·  SMS/Text  ·  Admin →
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  16. wanted to have a sound reminder that a call is on hold a customer said that when they place the call on hold they are doing other things and it is much better if there is a sound reminder that a call is on hold.

    15 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  17. Customer went to have RingCentral attendant for entreprise Welcome, we won't use partner application.

    17 votes

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  18. The call logs report under Settings>Phone>Calls tab are misleading in RingCentral Desktop app version 24.1.10.3459 with New app layout with unified inbox. For example, I called the customer on her direct number and it shows her name on the 1st line of information followed by Outgoing call tagging in the 2nd line. It seems like the customer called me instead of me making an outgoing call to her.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  19. Customer is not initiating any sms, customer wants to be able to register for TCR that does not include forms on obtaining consent to send smssince cx way is that everything is done verybally and the number is shared to him verbally

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  20. be able to receive incoming faxes even if the voicemail box is set to go to other users or call queue

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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