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9345 results found

  1. Have an option to update lines 1 and 2 in presence

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  2. Restore the display of prefixes and suffixes in the contact full name field within RingCentral's RC App. This would enhance contact organization and improve efficiency for users who rely on these details for identifying company names in incoming call windows and search fields. Sync Google contacts from the RC app to add suffix and prefix option

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  3. RingCentral app. support polycom phones for called number CNAM when the caller’s number is added on the personal contacts. Same behavior when using RingCentral app when calling the main company number.

    4 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  4. we need you that kindly allow the ring central app on our public IP only, so agent can't access its from outside.

    7 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. We would like to request an option to remove extension's duplicated default presence.

    4 votes

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  6. Allow SMS archiving to help declutter, and make it easier to search for active conversations, without needing to delete old messages that may have important information in them.

    3 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. All Users would benefit from this when they need to copy their SMS threads into a document case for recording. The app currently only will copy the visible SMS thread and will not allow anything further. It looks like it does, except when going back and making sure all is selected, it missed the rest and only got visible thread.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. ...ssages) to their patients.. Service wherein they can click and dial a number to make an outbound call and then they can send out automated appointments (recorded messages) to their patients.

    1 vote

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  9. Ring central doesn't have an option to forward all calls company wide

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  10. feature for RC where they can unified the 2FA to a single phone number.

    1 vote

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  11. Preview Fax Attachment before sending from the RC App, Is it possible to preview a fax message before sending on the RC desktop app?

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  12. For back story, my company communicates with clients via SMS and our assistant handles most of the commination's but some times I also need to use our main lines number to send/receive SMS. The only option currently is for me to sign into my assistants ring central account. Could we add an option similar to how I can switch which Phone number I am calling from? This would switch which inbox I am viewing so I can toggle between my direct number and the main number.In the SMS Setting you could just select what numbers you want each extension to…

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  13. We would like to have the ability to able to see the full list of names/participants when they leave a reaction to your post/message using the RingCentral Teams app.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  14. Manually extracted call logs includes CSV file and the call recordings. Need a way to be able to identify where in the call log CSV file lines does the call recording is for. Need a specific identifier in the call recording files to easily know where it goes in the CSV file.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  15. Requesting to tune the AI model in RingSense, I have a role that is not designed to provide solutions - they are Intake Specialist. However, the AI Model continues to provide negative feedback on the specialist not providing solutions within the call. I want to provide the model with feedback.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  16. ability to update shipping address per site and cost center without placing new order first

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  17. We have a few business-critical locations that we don't want to receive outbound calls, only calls from inside the business. It would be useful to only be able to make that a rule easily or just to be able to be called only by using the extension.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  18. The customer suggested that the Inbox Navigation in RC App would be maximized and stretched to the right for futher convenience

    1 vote

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  19. Why is it useful?
    - This is to segregate call recordings for call queues. The call queue manager should only have access to the call recordings of the call queue members and should not have explicit access to other user's or company call recordings.

    Who would benefit from it?
    - More efficient for managers to have segregated call logs specific to call queue members.

    How should it work?
    - Add a Permission for Custom User Role
    - Call Queue Manager Access Management: Access Call Logs of Call Queue Members

    10 votes

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  20. Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording

    7 votes

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