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9189 results found

  1. It's better to have an identifier or atleast a feature to filter automated SMS or that came from Bots/Robot/Auto Generated to RingCentral numbers.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  2. We are a company who always use Conference call on their Deskphone. We want to utilize all of the lines on our Deskphone wherein while we are using Line 1 and Line 2 (with customers) we need want to use another line to call another client (external) or colleague (internal). We want to make utilize all of our lines in Deskphone/HUD.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  3. The tooltip that appears when hovering over the icons above the message line does not go away after you start typing. The tooltip covers the message text box and you can't see what you're typing. This is annoying and requires you to move your hands off the keyboard back to the mouse to move it.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  4. This is the primary reason I go into the RingCentral app throughout the day, catching up on unread messages. I believe for a while you had this feature. It'd be great to be able to navigate up and down in the list of unread conversations shown in the Unread pane.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  5. Right now, auto-receptionist has the option to set up a prompt that they will ask the caller to press any key to prove that they are not ROBOCALLS and customer would like to have the same feature-request on a user level. Blocking Robocall does not block them 100%.

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  6. It will be beneficial if there is a logs that shows who are the Pickup Members that are notified during Call Queue Calls for reporting

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. RC mobile app to have options for which items to appear. other than rearranging the app, an option to totally delete items that is not needed or unused, so they won't appear on the menu

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  8. When an employee leaves we used to be able to delete the employee and then add the new employee under the same phone number. When we deleted the last time we were told we would have to pay for a new phone line. So now when an employee leaves we change the user to Teller or MSR until we hire another employee. When the new employee starts we edit the old user with the new user info and save. Well the new employee can see all of the old employees text messages, chats, vm's. Its really not professional. Need something…

    4 votes

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  9. Remove / Edit the Field in the Header according to our requirements. Like in attachment i don't want user name to be display as from field , it should show company name instead.

    17 votes

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    Under Review  ·  5 comments  ·  Fax  ·  Admin →
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  10. Allow remote control using app.ringcentral.com and mobile appsAllow remote control if what ever device the user is one.g mobile app to desktop app, desktop app to browser version

    13 votes

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  11. Emergency Location keeps popping up whenever starting the RC applications on the computer/desktop. We'd like to check if it's possible to incorporate the emergency location settings (like options to keep the address as is and won't be asking to confirm whenever opening the apps). This will lessen the hassle from the customers' part.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. To be able to send Bulk SMS using a different phone numbers in one go

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  13. In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for issues. We also may be making configuration changes and want to see how they'll affect different users.

    21 votes

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  14. Right now admins can only archive data for call recording for all users but not other data like faxes. It would be great to have the ability to archive data for all users as admin.

    5 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  15. ...to the customer each month. additional days for the data retention on call recording and also wants the recording to be sent automatically to the customer

    3 votes

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  16. "Importation par bloc à partir d'un fichier excel : potentiel feature request : détails sur le souhaité :Liste de contact en .csv pour importer ses utilisateurs sur RingCentral + apporter les raccourcis de touche avec un fichier .csv > Case déjà existant"

    1 vote

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  17. Bonjour ; Extractions sur les files d’attentes et groupe d’appels avec règle de redirectionCordialement

    1 vote

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  18. I have a lot of chats (private and group as well), so I use folders to manage them. For instance, I have a Team folder with chats with my teammates. However, some of my teammates are members of different projects or teams. So, I want to add such conversations and chats in multiple folders instead of moving them to one folder.Another example. My chat with my manager is in my Team folder now. But I also have conversations with different managers in other teams, so I want to create a Managers folder to add my manager to both folders. This…

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  19. When using the RC app, users should have the option to send a fax to an email address when selecting "new fax" in the inbox.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  20. For offices that use Ring Central for scheduling customers/confirming appointments, it would be great to be able to write out a text and have it scheduled to send on x day at x time. For example, if I wanted to tell Susan that her vet appointment is scheduled for 2:00pm on Wednesday, then I want it to send a prewritten text on Monday so that she can respond to confirm the appointment. It can help save time if you have extra time on a weekend to write out everything and then they're all scheduled to send when you don't have…

    141 votes

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