9345 results found
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Playing pre-recorded message when outbound call routed to voicemail
. Although the option is available with CC plans, hopefully, it would also be available with MVP plans so we can easily leave the same message when we are being routed to voicemail.
2 votes -
send voice notes instead of text
be able to send voice notes
3 votes -
have a male voice option for the default prompts
It is useful so its more convenient for customers who want to have a male voice without having to record or make a custom prompt
3 votes -
give caller information from voicemail emails
Have an option in voicemail notification via email where instead of the sender being ringcentral, it can be changed to the caller; or at least have the caller info on the email
3 votes -
Call Blocking Features for All Extension Types
Please consider adding the full range of call blocking features to all extension types. Currently, only user extensions and call queues have the full set of call blocking features. Limited Extensions and Message Only Extensions do not have these call blocking capabilities but they are in need of them just as much, as they are also subject to unwanted calls. Customers are being forced to use user licenses to get call blocking features where Limited Extensions and Message Only Extensions are more appropriate. You shouldn't need a full user license to block calls.
2 votes -
To add more Desk Phone Compatible Devices for Deskphone Pairing
This is beneficial to customers who uses Mitel Phones and other Deskstop Models not included in the supported list.
4 votes -
Spoke to customer
spoke to customer issue is related to calls that carries a different area code far from their state some calls are marked as potential spam advised customer that if callers manualy dials their number - and it shows their legit area code, this is normal Customer would like to :gain the capability to filter the calls per number not per area code - admin portal should be able to identify and restrict phone numbers not just blocking
1 vote -
SIP Settings for analog device used for doors and security aside from manuall provisionin strin
SIP Settings for analog device used for doors and security aside from manuall provisionin strin
1 vote -
Capability to know the total amount of SMS in the Inbox
Capability to know the total amount of SMS in the Inbox
2 votes -
Cannot listen to VM's from Client to Desk Phone
Customer has hot desk phones that our users log into.
Individual users have a desktop work station with no speakers.
If they they to listen to VM's from their App it does not ring the phone and they are not able to listen to the VM's. They have to dial into their Voice Mail from the phone to listen.
Since the app is using desk phone pairing and the user is logged into the phone why does the App not call the phone when trying to listen to VM's?This would be helpful in allowing users that do not want to…2 votes -
Customer wants to add fax forwarding
Customer said that all of the fax coming from number 2817190715 should be routed to another fax number external 8557710242.
7 votes -
Phone registration Log (Deskphone)
If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system
5 votes -
CISCO CP Series - Firmware Update 12.0 Above
There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to have default firmware version 12.0 or above.
5 votes -
Customer wallpaper on Mitel 6900 series phone
Please find away to allow custom wallpapers to be applied to the 6900 series Mitel branded phones.
2 votes -
KPI tracking for time a user is available in a queue
It would be helpful to have a KPI for a user that shows all of the times they are toggled in/out of a particular queue.
2 votes -
Restricting Caller ID options
We need to be sure that employees do not have the ability to put in a false number or block the caller ID in accordance with Truth In Caller ID Act (47 U.S. C. § 227(e)). Please have an option to hide/unpublish the Main Company Number and Company fax number that is located in Main Site. Also, option to remove Blocked as an option.
1 vote -
Remove ability for users to block their caller ID and limit My Caller ID options
I am from a legal and collections agency where we need to follow Truth In Caller ID Act (47 U.S. C. § 227(e) which states (1) IN GENERAL.—It shall be unlawful for any person within the United States, in connection with any telecommuni-cations service or IP-enabled voice service, to cause any caller identification service to knowingly transmit misleading or inac-curate caller identification information with the intent to defraud, cause harm, or wrongfully obtain anything of value,
Having the option to select a number that is not in your control like those assigned to main site or blocking your caller id…
1 vote -
to be able to create group dialing and add in RC app
option to create group, then add the group in RC app for quick dialing
1 vote -
Call flip to cell phone number
A feature in which a call can flip to a set cell number
1 vote -
Disable HIPAA for a specific user.
We aim to have the ability to deactivate HIPAA compliance for a particular user.
1 vote
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