9157 results found
-
Please allow SCIM initial sign on for the Microsoft teams RingCentral plugin
SCIM initial sign-on for new users on different plugins for RC works fine. However, the teams plugins require the user to be activated/signed on to RC before being able to log in through there. SCIM is there so that the user is able to get their credentials off of AD, but the teams plugin does not allow this
2 votes -
Customized ringtone for Desk phone
Is sit possible to add a Customized ringtone for the Desk phone for a specific number dialed, queue, or IVR
4 votes -
Create Voice Control features for RC (akin to Siri or Hey,Google)
We have the opportunity to bring on an unsighted user as a receptionist and we were looking to see if there was a way to have voice commands of calls. The ability to answer, hold , transfer and conference calls specifically, by voice command and have RC respond.
3 votes -
Microsoft Store
Make the RingCentral Desktop App available for download and install via the Windows store.
4 votes -
Add ability for call queues to be added to call monitoring groups
Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).
15 votes -
Copy Custom Answering Rules to other Sites
My company has nine sites within RingCentral that all use the same Holiday schedule for office closures. Every year, I have to spend time manually inputting these hours into the custom answering rule I have for each location.It's Oct 31'st 2022 at time of writing, so to fill in the entries for all of next years Holiday’s requires the below # of clicks per date; New Years Day - 7 clicks total1 click to open the From calendar, 3 clicks on the arrow to get over to January, 1 click to select the 2nd and finish the From calendar, then…
27 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Currently planning and under development. No specific release date available yet. -
Shared voicmail
cx wanted to setup 7 call queues with each one their own VM Each extension on the account should have access to each mailbox.As a present there is a limitation off 5 user/mailbox.Costumer had to remove 2 call queues Question of the costumer is that it would be possible to add more user per mailboxxUID:3092206036Company name : Dino’s Company LLCEmail : dinojr@corvettesalvage.com.
1 vote -
Allow overlap custom rule from main number and user extension
Right now, main number is assign to a user extension then from user extension, we've created custom rule to ring all devices. I don't want to assign main number to a call queue since it will not allow the user to answer multiple calls at the same time. But the problem is when a caller calls our main number and press direct extension, if main number is assign to a user extension, then it will adapt the bahavior I've created under custom rule of that extension which is, it will ring all the devices instead of ringing just my phone…
1 vote -
Automatic message when OOO
It would be helpful to have an out of office status and when that status is selected an automated message sends when someone sends you a message.
1 vote -
Multiple Users on one license
Customer wants to have a feature where multiple users can access 1 extension
1 vote -
Use headset control buttons to answer, end, and mute phone calls
Use headset control buttons to answer, end, and mute phone calls with blue tooth headphones. We can use the earbuds but the controls don't work and the "connect" button is gone in the new version of the app (https://support.ringcentral.com/mvp/phone/phone-ringcentral-app/integrating-headset-with-ringcentral-app.html) in the Setting up USB HID devices.
6 votes -
Receiving faxes in separate inbox.
When receiving a fax, it sends you a VM. When you pick up the phone, it says you have a fax. If you delete that, you lose the fax. Can faxes be sent to a separate mailbox/inbox just for faxes?
2 votes -
Click VM in desktop app, then play VM through the desk phone.
It would be nice if clicking a VM in the desktop app to play it, that the desk phone would ring and then play the VM through it.
2 votes -
Be able to receive voicemail from Message only extension through desk phones only
Be able to receive voicemail from Message only extension through desk phones only The customer doesn't want to receive voicemail attachments and notifications sent to his email address. They don't want their email to voicemail attachments and notifications to avoid accumulating space from their email account.
2 votes -
Receive email notifications for sent messages
Hi! We would like to have a feature added for message notification to have an option to receive the notifications by email when we send a text message as well.This way everything can be kept and tracked via our email addresses. Thank you!
2 votes -
Super Admin Access to Disable Message Thread for Users
This gives them the ability to disallow users to have the IM / messaging feature for internal employees. Garnering control over unnecessary messaging across employees while using the application during and even after work hours. Solely having the ability to have more control over features that let their employees communicate without regulation on a company-expensed service.
2 votes -
Forward calls to next group if no members of group available
We have an office administrator who takes a break at various times of the day and needs the phone routed to our customer service group when she is. We have a group called Main Number that customers are routed to when calling our main company number. She is the only member of this group, and this group routes calls to our customer service group when she does not answer. The problem is: if she sets the phone to Do Not Disturb or Do Not Accept Queue Calls the phone will still ring for the customer, just not her phone. So…
3 votes -
Send and receive secured fax
faxes containing secured PDFs sent from provincial and government organizations in Canada and for confedentiality
3 votes -
Desk Phone and Desktop application Sync
It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
83 votes -
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end
An option to enable showing the current extension or phone number where the calls are being routed under the caller's end, for the caller to have an idea what the phone number of the extension customer needs to get in touch with regardless if it's an external or internal number where the calls are coming from.
1 vote
- Don't see your idea?