13012 results found
-
Show an account's entire list of user groups from the user extension level
Ability for super admins to see entire User Groups from User Details>Security and Permissions>Edit User Group instead of showing limited user groups
5 votes -
Option to add or remove agents in the Live Reports
It would be user friendly if there is an option to add or remove agents to the existing Live Reports rather creating a new one.
2 votes -
request to see reason why message cannot be sent on Text feature
please include reason for messages that showing Message cannot be sent, we need to know and clarify if that's TCR issue, billing or carriers issue
2 votes -
Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)
Ability to populate Mobile Phone field on the RingCentral app (mobile, desktop and web)
2 votes -
Have incoming calls to ring on the paging device
we have paging devices set up. is it possible to have in coming calls ring on the paging device
it doesn't need to receive the call, I just want to play a ringtone over the paging device when a call comes into a specific line. is that possible?
is there another solution to playing a ringtone through a audio broadcast system on a manufacturing floor3 votes -
Disable AI notes for dialed numbers
The customer has requested an option to disable the AI feature for specific phone numbers. They would like a toggle option to turn off AI note-taking when calls are received on the main number or any other selected number.
4 votes -
Ability to create groups that contain uploaded external shared contacts
Currently when uploading a list of external shared contacts they appear in All contacts and Company contacts. It would be much more useful if once uploaded these external shared contacts could be added to a new group for instance Vendor Contacts, Outside Sales Rep Cell Phones, etc... that could be shared with all phone system users.
4 votes -
Support for Mitel Mitel 6800 series phones
REV values for Mitel 6800 series phones as outlined in https://support.ringcentral.com/article-v2/Mitel-hardware-requirements-for-RingCentral-compatibility.html?brand=RingCentral&product=RingEX&language=en_US
6869: Revision 84 or later have unique MAC certificates
Requesting to add support on previous models that has revisions below 84
1 vote -
I want "None" as option under Cover page drop down in Admin portal Login.
As Ring Central states, "It does not have to be used if not needed" regarding the cover page selection, but there is no option to select "None" in the cover page selection dropdown.
Please add a "None" option under the cover page selection and develop this request as soon as possible, as it would be very helpful for many customers.3 votes -
Edit device model for existing Key Templates
I should be able to change the device model after a Key Template has been created.
Use case: I have different phone models that I want to set up with the same key template settings. I should be able to duplicate an existing key template and change the device model for the other phones.
2 votes -
All users can Edit the company contacts
I would like all users to be able to edit the company contacts via their own RingCentral application
1 vote -
Multiple Schedule in A Day for Call Queue
I'm working on a call queue and I'm trying to add multiple time entries for a single day
so for Monday from 7 am to 8 am and on Monday 6 pm to 9 pm
I don't see a way to do so1 vote -
Configure external phone numbers as speed dial buttons
The option to configure or assign external phone numbers as speed dial buttons via the admin portal, as well as the ability to customize the background image.
1 vote -
Ability to know the user who downloaded the call recordings
Ability to know the user who downloaded the call recordings
5 votes -
callerID flexibility
We have a Central Office and many Satellite Sites, we need to enable a few specific staff embers to be able to set their CallerID to any of the Satellite Sites, at the moment this is a site by site feature and needs to be a user feature
3 votes -
Forward disabled users to another extension
Allow forwarding a disabled user to another extension.
1 vote -
Subject: Request for Scheduled Status Automation Feature Category: User Presence / Productivity Enhancement Description: I’d like to reque
Subject: Request for Scheduled Status Automation Feature
Category: User Presence / Productivity EnhancementDescription:
I’d like to request a feature that allows users to automatically change their status (e.g., “Working From Home,” “In the Office,” “Do Not Disturb”) based on a recurring schedule—similar to calendar-based automation.
For example:
• Set status to “Working From Home” every Wednesday at 8:00 AM
• Revert to “In the Office” every Thursday at 8:00 AMThis would greatly benefit users who follow consistent hybrid work schedules and want their presence to reflect their availability without manual updates.
Why This Matters:
• Enhances operational transparency…
1 vote -
Outbound Automatic Transfer
Customer wanted to have the option for their secretary to call and once answered will be automatically transferred to their extension
1 vote -
view the custom rules schedule in a calendar format
An option to view custom rules schedules or created in calendar format to get an easy view when a certain custom rule will be activated.
1 vote -
Display Custom Customer Info on Yealink Phones
The customer would like to customize the caller ID display on Yealink desk phones for calls routed through a Call Queue. Specifically, when a customer dials the company hotline and the call is answered by a user in the queue, they want the phone display to show additional internal information associated with the customer’s extension or account.
Current Behavior:
Currently, the phone displays:The Call Queue number that was dialed (e.g., Hotline Number), and
The caller's phone number.
Requested Behavior:
Instead of displaying just the phone number in item #2, the customer would like to show custom text such as:…
1 vote
- Don't see your idea?