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  1. Only the Super Admin can currently access all Unassigned Devices account-wide. When making a custom role or using pre-defined roles such as "User Admin," it can only access phones that were assigned to the group or site where the user is part of.

    There should be a specific role that can access and assign all unassigned phones of the entire company.

    1 vote

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    0 comments  ·  Admin Portal  ·  Admin →
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  2. It would be helpful if the timestamps listed for incoming calls and voicemails included the TIME ZONE where the calls originate. That way, when I begin making calls to customers at 8:30 am CST, I am not calling someone on the west coast at 6:30 in the morning, nor am I having to use a time zone calculator to try and find a customer who is in an appropriate time zone. RingCentral is promoted as an app that streamlines productivity. This feature would go a long way in helping RingCentral live up to the hype.

    1 vote

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    0 comments  ·  Call Queues  ·  Admin →
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  3. It would be great to have the ability to schedule more than one call forwarding instance at a time for a single site/number.

    For example I have a site that just requested 6 separate days worth of forwarding but each day the call goes to a different one of our sites plus the start and end times differ from one another. Would be great to be able to schedule more than one at a time as this would lessen the work load of admins who handle these.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  4. Wants to have the option to delete custom voicemail greetings.

    1 vote

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  5. It would be helpful if there is button that we can toggle on the online account to mute the notifications for a certain user

    1 vote

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  6. It's best if we do have the option to change the area code when dialing out within the same area/city/state.

    1 vote

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  7. Customer would like to be able to check the login/logout of an extension on the call queue.

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  8. Would like to get or have the option to forward the call from an announcement-only extension to the IVR menu or other extensions?

    6 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. They want to have the callers hear a ringing tone first before the company greeting will be played.

    9 votes

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  10. We have a RC user that sent a group message to other RC users. Normally they uncheck the 'group message' checkbox so that the whole group doesnt see each other. The RC user believes that they unchecked this box and the the RingCentral app had an error. Is there a log for each user to see what kind of message they have sent?

    3 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  11. When quoting clients for insurance, I would like to be able to attach a pdf of their quote for them to have, and then message them the quote.

    32 votes

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    Under Review  ·  4 comments  ·  SMS/Text  ·  Admin →
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  12. The desktop app (at least on macOS) seems to ignore the ≈ character (U+2248 aka ALMOST EQUAL TO). On Mac you type this with option + x, but the RC desktop app types nothing.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  13. Customer wants to also have the feature that can easily call/dial a number on his Windows 11

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  14. In MVP, when you select Forward All Calls to voicemail I suggest to have both calls and video calls all route to voicemail without having to set yourself to Do Not Disturb

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  15. Wants to have the option to Re-arrange the caller's outbound number.

    1 vote

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  16. So far ring central cannot upgrade phone for out of warranty device even the equipment is purchase from them. I (the customer )will appreciate if this is an option without extra cost. case id 21865730

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  17. We are looking to turn of the feature where when we make a change to a user’s account (ie change users password, role, etc) the user does not receive a VM stating there has been a change made to their account

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  18. When calling leads, we leave the same voicemail 100s of times a date. Would like to have a way to click to play recording to the customers voicemail. So when calling out and voicemail prompts me I would like to leave the pre-recorded message at that point.

    26 votes

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    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  19. PLEASE add a separate icon for voicemail on the left where you can customize tabs. The one for Phone the alert number includes missed calls and voicemails. There really really needs to be one just for voicemails.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  20. When corresponding with people from different countries, I have to constantly check the local time of the person I am writing to (so as not to disturb the person during non-working hours). I propose to make it possible to put your local time in the status, which would be updated in real time. An approximate implementation in the screenshot below.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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