9346 results found
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Increase SMS Allocation
Please consider increasing the sms allocation. Unlimited sms has been downgraded to a very limited allocation which is not enough and we have to pay extra if we go over when we sign up for unlimited and other carriers still has unlimited sms feature.
7 votes -
Credits information in Service Web RC App
Currently, in ServiceWeb there is no information about customer credits remaining, especially within the Billing section. This typically results in the customer contacting the accounts team, which then raises a billing case to identify the outstanding credits. Customers also receive credit memos that indicate their credit balance, however, this isn't updated in real-time. Some form of a count of 'credits' remaining can incentivize customers to run short POC's to implement new projects without needing to raise separate funds from the business.
5 votes -
Voice & messaging encryption
I understand that the voice and messaging encryption features are in the works. Are they available now? If not, I would like to know when they will be available.
5 votes -
Custom Role for Call Queue Manager
Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage queue voicemail.Requesting if the access for update call queue hours, update the voicemail recording and update call queue members have seperate permission.
5 votes -
Give option for the caller to enter account number to be recorded
to be able to have account number recorded on our end
1 vote -
SMS modification with AUDIO FILES
Hey! It would be great if you could add a audio file notification by SMS when a customer leaves us a message. Thank you!
1 vote -
Transfer calls via presence from 2 different RingCentral Account
Transfer calls via presence from 2 different RingCentral Account
1 vote -
Super Admin able to Upload contacts to Users from Admin Portal + Company-Wide Directory Import
Companies have a lot of shared contacts that are needed for their businesses to run.As of right now, the importing of contacts can only be done at the individual User level. As a Super Admin and the Primary service technician of the phone system for many customers, They are looking for me to "Just get it done" and do not want to be bothered doing it themselves. This causes issues when I have to go and log into each of the user's accounts to upload the CSV file.Having a central Directory that I, as the Super Admin, can upload these…
2 votes -
Allow callers to leave a voicemail without having to press pound
We have struggled with clients who say they leave a voicemail, but we never received it. Really they just did not press pound at the end of their voicemail. So, we never receive it, but then they are mad at us for never calling them back. It's bad for our business practices.
3 votes -
Track idle the most user on multiple call queues (Longest Idle ring setting)
Customer would like to know how he can track a user that's idle the most when a call comes in to the call queue and a member of multiple queue under Longest Idle ring settings.
1 vote -
RingCentral mobile app option to open links with the device's native browser
This is useful if the app can be opened with the native browser as the RC app is not storing data from forms (auto-fill)
1 vote -
Added greeting after selecting keypress in IVR menu
A feature in which we can set up a greeting before forwarding the call when a keypress is selected
1 vote -
Dial Account Number
The caller will have an option to dial their account number so that it will appear to RingCentral application the detail which is the account number of the caller for documentation purposes
1 vote -
My guys are turning off their take all calls and I want to be able to take that option away from them.
Need to be able to control it on my end and they should not be allowed to change it on their end.
1 vote -
(via Jupiter/mThor) Allow manual conference call to continue after host drops
Looking to accomplish what can already be done today when creating ad-hoc conference calls via physical IP phones. The host can drop off of the conference call and the 2 far-end callers can continue to communicate.
11 votes -
Change Fax Transmission Result sent number
To be able to change the Fax Transmission Result sent number.
2 votes -
Fix Availability Status for Users with messaging disabled
Please fix the functionality that prevents users with messaging enabled not being able to see the availability status of users who have messaging disabled. Currently if a user has messaging disabled via their role by disabling the check box for "Message tab shown in main navigation" anyone who does have messaging functionality CANNOT see their availability status, but the users who have messaging disabled are able to see the availability status of all users.
10 votes -
call forwarding for ringcentral app
ability to move to the center the desktop app in the user call forward option
1 vote -
Share lines switching from dial tone to line put on hold from another phone
Have a shared line setup....6 phones, 3 shared lines. If a user answers a call and puts in on hold, the only way another phone can pickup that shared call is to select the button for the shared line on hold FIRST before picking up the handset. If they pickup the handset first and attempt to select the line on hold after that, then all the phones will ring and the call on hold will be lost. Please adjust the functionality so that users and switch between lines without having to hangup the handset each time first.
1 vote -
Screen Caller when dialing Operator or when directed to Call Queue
As of now, screen caller only applies when dialing specific extension. However, it didn't work when dialing the Operator (pressing 0) and also on the Call Queue (since it appears to be auto accept). We would like to request that Screen Caller also applies to Operator's call handling where Screen Caller is turned on.
1 vote
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