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  1. ability to send voicemail to the member sequentially or in order. Or send the voicemail to Teams.

    1 vote

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    0 comments  ·  Call Queues  ·  Admin →
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  2. We need to have an auto-answer feature available for Hard phones especially for Cisco ATA-191.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  3. As an organization, we have found that standard users of RingCentral have too much control over their settings. In this example, users can change their meeting service preference which leads to poor user experience. We do not currently have a preference but instead would like to be able to control this setting as an organization. Leaving standard users without this control.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  4. for the customer having the RCV Recording be automatically downloaded before the deletion date will be more effective so that it will be more convenient for them to have the record and less worries that the recordings will be lost

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  5. it will be more convenient to have specific URL error code that the URL is being blocked through ISP, with that the customer can directly contact ISP instead. It will save more time and effort for their issue to get resolved

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  6. The format used to display time (12/24 hr) should be inherited from the parent PC. At the very least there should be a switch in Settings to allow selection of 24 hour format.

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  7. Would like to see the ability to setup a customizable outbound txt message ID, currently only the RC operator can sent sms/txt messages from the primary line. We currently have our operator notifications setup to send inbound txt/sms messages via email to several team members and they reach out by phone directly to the client. Which is a painful workaround / experience. Ideally we would prefer to respond directly via txt message, however that would revival our private/direct call centre numbers which defeat our inbound IVR setup. If it was possible to be able to mask the outbound text/sms messages…

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  8. When calling into a conference call, the dialpad in the app will not accept the participant code. Have to use the pop-out dial pad for code to be accepted. Make it so participant code can be inputted from either place

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  9. When added to an outside-of-company group team as a guest and when I search for a name to call from the dial pad, it also shows the guest contacts from the said team. It would be helpful to only show company contacts instead of guests for easy search.

    5 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Please check if we can add a feature to block/have some users hide from company directory and at the same time still view them by other users within the group.For instance, user 1,2,3, and 4 are hidden from the directory but these set of users can still view each other in the directory.

    7 votes

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  11. Feature Request: Automated Custom Rules for Annual AnnouncementsDescription: I would like to propose the implementation of a feature that allows users to set automated custom rules for announcements based on specific dates, regardless of the year. This feature would be particularly beneficial for occasions that occur annually, such as holidays.Use Cases:December 25th Announcements:Example: Announce a special holiday greeting every December 25th.January 1st Announcements:Example: Set an automated announcement every January 1st to greet the new year.Benefits:Streamlining communication: Users can pre-set annual announcements for recurring events.Enhanced user experience: Automation reduces the need for manual intervention on specific dates.Increased flexibility: Users can plan…

    3 votes

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  12. having an option to select instead of announcement or voicemail to be just an engaged tone when call is engaged or when no one answered the call

    2 votes

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  13. Is there a way to remove the On Hold Custom Music for Internal Users only? For example, if Sales Team are on a Teams Call and one of them puts the call on hold, then we all hear the On Hold Music. We only want that to play for Outside Callers like our customers, prospects, vendors, etc. Thank you.

    2 votes

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  14. Is there any option to see what numbers are clients inputting on the IVR Contact System, like we can see it on our system that this customer is trying to input the EXT number

    2 votes

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    0 comments  ·  Application  ·  Admin →
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  15. Having the option to enable the "enable HD voice" option for the RingCentral Apps under the Phones and devices in Admin Portal

    1 vote

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    0 comments  ·  Application  ·  Admin →
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  16. Add an option that will be on/off that forces callers to press 1 to ring an extension. This would reduce spam calls. Example when enabled: "You have reached the extension of _________ to continue this call please press 1." If they press 1 continue processing the call. If not send to VM or even disconnect.

    1 vote

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    0 comments  ·  General Phone  ·  Admin →
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  17. It's convenient if we do have the option to upload/add contacts in bulk on the RingCentral app

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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    • The numbers that they called in should appear in the list of SMS recipients though the numbers are not saved.

    • the customer should be able to send text messages by selecting the numbers on the recent logs for easy texting

    • customer can easily send a text message by selecting a number on a recent dropdown even if the numbers are not saved on the contacts

    1 vote

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    0 comments  ·  SMS/Text  ·  Admin →
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  18. A feature that would be really important to us would be having access for all team member to control turning on and off "afterhours"

    We work different hours and different shifts and by having "afterhours" available for all team members to control we can manipulate the call handling to ensure every call is handled correctly.

    1 vote

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    0 comments  ·  Accessibility  ·  Admin →
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  19. Allows a porting in of a VOIP account like Google Voice Number.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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