9150 results found
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List audio devices in order of priority
At home I have a different headset than at work. Every time I switch between working from home and the office I have to go into my RC settings and change them. Instead of choosing a specific audio device, it would be better to have a list of microphones and speakers and put them in priority so this would be set once and for all. If my home headset is attached, it would automatically use that. If my work headset is attached it would use that. The internal microphone and my laptop speakers would be the lowest priority so they…
7 votes -
custom role for a user to access a specific site only
Want to have a custom role where a user can only access a specific site.This will be for call logs, analytics and live reports.
6 votes -
Provide Reporting for Offline Users
Would like to have a report generated for when a user goes into "Offline" status. In the Audit Log, we are able to see if a user is in DND and when they are available, but not for when they are "Offline"
6 votes -
Assign two numbers from different accounts using the RingCentral application
Assign two numbers from different accounts using the RingCentral application. This will allow the user to switch the number from one account to another instead of signing in/out. This will also help them manage voicemails from two different accounts.
2 votes -
Turn off/on email notifications for admin changes
Superadmins or account owners should be able to have control of what email notifications to receive. There are times in which a basic template or extension change wouldn't need of an email notification, overloading mailboxes with unnecessary information.
2 votes -
Add more external forwarding
Please increase the limit of the user extension to add more external numbers on the forwarding, current limit is 10 please increase it so we can add more
2 votes -
Option to disconnect one party in a conference call
We should have the option to disconnect the last call dialed or either number dialed in a conference call if we initiated the call our ourselves with both numbers.
22 votes -
Multiple fax numbers for one user
Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one user so that everything would be in the same place?
2 votes -
Message data export on admin portal
The option to download the message data export via admin portal.
1 vote -
Run report for 7 days but only the calls during specific hours.
I wanted to see if there is a way to set up a report that runs for 7 days but only reports on calls made from 9-5 EST?We are also looking to set up a report that captures calls that occurred "Yesterday" from 9-5 and is ongoing. Is that possible?
1 vote -
The option to only play the IVR prompt twice instead of three times before it connects to an extension
Currently it is set by default and a normal behavior for the IVR prompt to be played three times before it connects to an extension and there is no option to edit it so it can be adjusted to only play twice instead of three times.
1 vote -
Default permissions under the Presence tab
Customer wants to have a default permissions under the presence tab, so no need to add permissions or anything as per the customer
1 vote -
Access sent SMS of other extension
Wants to have access to see the sent messages of other extension instead of just my own extension. I should have a way for me to see the message that my colleague sent without me logging in to their account.
1 vote -
Lead Vendor Custom Caller ID
We have several lead vendorsWe want the client to hear the name of our company when they call in, but we want our loan officers to be able to see the lead vendor name & the type of client they have on the phone when the call is coming in. So if i give my lead vendor auto receptionist number 111-222-3333 for example - and i want them to dial this number when they have a VA Home Loan client on the phone - then i want my loan officer to see the lead vendor name - VA when the…
1 vote -
Splitting Automatic Call Recording message for different languanges
It would be great if when setting up an IVR with different language options that the message in Automatic Call Recording can be split for these different languages. Currently it plays the one message for all options so if the message is in english and plays to a French language option so to say... well clients that speak frech but don't know English wont understand the message.The message can maybe have at most two languages play without it becoming unpractical but it would be much better to have the message focused to the specific language.
3 votes -
Call duration warning notifications
Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.
3 votes -
Looking to arrange HUD by Dept/group
It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
88 votes -
Do Not Disturb(DND) with time duration
You should be able to set the do not disturb setting to expire after a certain period of time, rather than having to remember to go in and turn it off. Sometimes we set it just for a meeting and then realize the next day it is still set to do not disturb.
3 votes -
Better options for access to queue mailboxes when HIPAA restrictions are enabled
When HIPAA is enabled, the functionality of receiving VM, Fax and text as attachments to the notification email is disabled. It would be great if there was a method to deal with this loss of functionality. A couple of suggestions:-Send email notifications fully encrypted so not a violation of HIPAAor- Allow TLS partner connections for encrypted email tunnels
4 votes -
flag calls
It would be nice to be able to flag certain calls within the app. right click and its an added option.
2 votes
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