11737 results found
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separate Management of Main Numbers and Direct Numbers
Product Area: Admin Portal – Number Management
Description of Request:
Currently, the system treats main company numbers and direct numbers largely the same in terms of call handling, features, and policies. Customers want the ability to manage main numbers and direct numbers separately, allowing different functionality, routing, and settings for each.Business Impact:
Organizations often have a main number for general reception and multiple direct numbers for individual departments or employees. Without separate management:Call routing and policies cannot be tailored for specific numbers
Administrators cannot apply unique rules or features per number type
Important calls to direct numbers may…
1 vote -
Separate Robocall Blocking Options for Fax and Phone
Description of Request:
Currently, Robocall or spam protection is applied together for both phone calls and faxes. This prevents administrators from customizing blocking behavior separately for fax and phone lines. Customers want the ability to enable or disable Robocall protection independently for voice calls and faxes.Business Impact:
Some organizations rely on fax communication and do not want legitimate faxes blocked while still using Robocall protection for voice calls. Without separate controls, important faxes may be blocked unnecessarily, causing operational delays and missed communications.1 vote -
Visibility for Faxes Blocked by Robocall in Admin Portal
Product Area: Admin Portal – Fax Management / Security
Description of Request:
Currently, when inbound faxes are blocked by the Robocall or spam protection feature, there is no visibility in the Admin Portal indicating that a fax attempt was blocked. Administrators are unable to confirm whether a missing fax was rejected due to Robocall filtering or another reason.Business Impact:
Customers report missing or expected faxes without any record in the fax logs. This leads to confusion, repeated troubleshooting, and difficulty confirming whether the fax was intentionally blocked by the system. Medical, legal, and business users are especially impacted when…1 vote -
Email Notifications for IVR Menu and Administrative Changes
We request the implementation of an automated email notification system that alerts designated users or administrators whenever changes are made to critical administrative settings in the admin portal (IVR menus, call queues, etc.)
This feature will help ensure operational visibility by keeping relevant teams informed about system changes that could impact customer experience or internal workflows. Immediate awareness of unauthorized or unintended modifications will help prevent potential service disruptions, security issues, or system misuse.
4 votes -
Change Phone number location without changing the number
Change Phone number location without changing the number
Our phone numbers (804 area code) are associated with the location Petersburg, even though Richmond, VA, which has the same 804 area code. Is there any way we can change the location information to say Richmond instead of Petersburg without changing the phone number? Also, the caller ID is set up to say EVR Research, but the location is the only thing that shows up when we call someone
9 votes -
add multiple user for a fax account
ability to add multiple user for fax account
8 votes -
AI receptionist to record voicemail
AI receptionist should be able to get voicemail messages or record a voicemail when the customers call in
1 vote -
Block guests from messaging specific contact mailboxes
Allow individual mailboxes or accounts to not receive guest messages. Primary use case are bots built within the system designed for internal use can be accesses by external guests. We want to be able to set a glip bot to only allow messages from internal verified accounts.
1 vote -
Maximum caller on queue
We would like to configure a lower maximum number of allowed callers for the call queue. For example, the queue has 6 users set to ring simultaneously, but once 3 users are already engaged on active calls, the 4th incoming caller should be automatically directed to voicemail.
This type of behavior is available in other phone systems, such as Zoom Phone, and we would like to achieve a similar setup.
1 vote -
Maximum Caller in Queue
We would like to configure a lower maximum number of allowed callers for the call queue. For example, the queue has 6 users set to ring simultaneously, but once 3 users are already engaged on active calls, the 4th incoming caller should be automatically directed to voicemail.
This type of behavior is available in other phone systems, such as Zoom Phone, and we would like to achieve a similar setup.
1 vote -
Enable book a meeting in AIR without enabling SMS
Ability to enable or book a meeting in AIR without enabling SMS
1 vote -
A Non-Admin Role to have Read-Only Export function
We currently cannot create a Custom User Role to have no Admin rights, but to be able to export a list of "Users with Extensions." We'd like our Administrative assistants at each branch able to export this list to post internally for the members of the branch to have a phone list available.
1 vote -
Mobile App: Sort contacts by surname, company and even see ALL contacts, not split by personal, etc
On iOS, only sort available is alphabetically by first name. To be able to sort by surname and/or by company means much less typing on a tiny keyboard, especially if you aren't sure of the spelling
1 vote -
Call Logs search via Caller ID Name
Feature request: Enable search functionality for call log entries in the Admin Portal using the displayed Caller ID Name. This enhancement would allow administrators to easily filter calls based on specific Caller ID Names, eliminating the need to add phone numbers as contacts for efficient call management.
1 vote -
Call Logs Search via Caller ID Name
Feature request: Enable search functionality for call log entries in the Admin Portal using the displayed Caller ID Name. This enhancement would allow administrators to easily filter calls based on specific Caller ID Names, eliminating the need to add phone numbers as contacts for efficient call management.
1 vote -
Analytics Abandoned call filter
Our company needs to check abandoned calls so we can return calls to customers who didn't complete their interactions. It would be beneficial to have an abandoned call filter under the Performance report > Calls section. This would allow us to easily identify and follow up with customers who abandoned their calls, improving our customer service and potentially recovering lost opportunities.
1 vote -
Enabling International SMS per user only
Hello, we're hoping to enable international SMS for a number on our account (1-737-249-6261). Is that possible? We want to avoid enabling the feature for the entire org.
2 votes -
Request to be able to pause automatic call recording (ACR) after warm transfer
Customer has encountered an issue with inability to stop an ACR after a call has been warm transferred to a colleague.
The same thing works, if blind transfer is performed. The call recording can then be stopped and resumed by dialing *9.2 votes -
Improve Handling of Multiple Incoming Calls to Reduce Disruption
Description of the Idea:
Managing multiple incoming calls currently presents challenges for users, especially when already engaged on a call. The application automatically brings a new incoming call to the foreground and plays continuous audio notifications, which can be intrusive and disruptive.Problem Statement:
- Users have a limited time window to handle the incoming call before the UI forcibly shifts focus.
- Ongoing call-related actions or tasks may be lost or interrupted due to forced UI changes.
- Continuous audio notifications during an active call can be overly intrusive, affecting call quality and user focus.
Suggested Improvements:
- When a user switches back…
5 votes -
Enable Assignment of Site-Associated Numbers When Creating a User on That Site
Description of the Idea:
When creating a new user within a specific site, administrators should be able to assign a phone number associated with that site. Currently, only company-level (main account) numbers are available in the number selection list, even if the site has its own pool of numbers.Problem Statement:
- This behavior limits proper resource segregation by site.
- It results in manual workarounds (e.g., creating the user first, then reassigning the number manually later).
- It contradicts the site-based organizational model and reduces the benefits of multi-site configuration.
Suggested Improvement:
- When creating or assigning a user within a given site,…
5 votes
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