11275 results found
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Very limited features available on Phone App via Text, but they're available via message (Internally)
On the RC Phone App if you go to Messages & message an employee you have the below options, but you don’t have these options when using Text in the RC App. • You Can like the message • You can Edit the Message • You can reply with Emojis None of the above options are available when using Text on the RC Application. I would really prefer someone to contact me directly to discuss this issue 1-305-610-3698
1 vote -
have an ability to record calls on the extension including to the call queue even though the call does not have an automatic call recording
Customer wants to still have an automatic recording for all the extensions included to the call queue even though the call queue is not enabled for automatic recording.
1 vote -
Support Flying Voice Device for Assisted Provisioning
Support "Flying Voice Device" for Assisted Provisioning and on FTA 5111 model
Device is provisioned manually but the connected Analog device cannot hear audios or media packet.
The Analog device worked perfectly when connected to a Polycom ATA.
1 vote -
Export RingCentral Chat History for Transition to Zoom
We are transitioning our phones from RingCentral to Zoom, and several users would like the ability to export their chat history directly from RingCentral. Currently, the only workaround is for users to manually select all chat messages (CTRL + A) and copy-paste them into Notepad, which is time-consuming and inefficient. Providing a native export option for chat history would greatly improve the user experience during platform transitions.
1 vote -
1 vote
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Auto messages for none saved clients vs saved
If a new number calls that is not saved, you can have it auto set up texts that go to them. As well as a separate section for clients saved. I use this for my business and it would be helpful for clients that have not been saved yet that I can not get to yet. But I do not need the text for new clients to go to those already saved who are my existing ones.
1 vote -
ability to have a lower case when setting up multi site main caller id
The ability to have a lower case when setting up the main caller ID
either in custom caller id or on main caller id set up
1 vote -
Customer account portal for Partners to login to multiple accounts with one email.
Currenty as a partner, you have to use a different email other than your own to log into customers portal becasue you can't use your own. Would be nice if there was a partner portal for all existing customers where your own email could be used.
1 vote -
It would really be nice if all communication for ticket issues wouold actually be in the ticket itself so that it doesnt get lost. And every
It would really be nice if all communication for ticket issues would actually be in the ticket itself so that it doesnt get lost. And everytime a comment is added it could notify you. I use a fake email on my customer accounts and even though I always add my email to the ticket and specify that it is the email to use, they rarely use it and I miss communication on tickets and sometimes they are closed becasue I didnt receive the communication. Or at least allow the email field to be edited on the ticket. Also by posting…
1 vote -
Feature Request: Administrator Control for SMS Opt-Out List
Feature Request: Administrator Control for SMS Opt-Out List
Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.
While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.
Currently, if an automatic opt-out fails, RingCentral administrators…
1 vote -
SMS Auto-Forwarding
The customer would like to have Auto-Forwarding feature on his SMS/Text whenever he's out of office to make sure that the SMS will be handled perfectly by his assigned extension
91 votes -
HUD- ALL option is missing
After the recent update for the RingCentral application, the HUD option is missing the ALL option feature.
The customer and partner want to revert it when the HUD is showing the ALL option.
30 votes -
App Size Too Big
The size of the app is rather large. When you update the app version, the system keeps the previous version of the app which adds to the issue. Would like the system to automatically uninstall the old version of the app or override the old version so there are not multiple instances.
4 votes -
Direct Dial Number for Paging Groups
Description:
Implement the ability to assign a direct inward dialing (DID) number or digital number to paging groups. This enhancement would allow users to initiate a page by dialing the assigned DID number, in addition to the existing method of dialing the extension.Benefits:
Increased accessibility for paging groups
Simplified paging process for external callers
Enhanced flexibility in paging optionsAdditional Notes:
This feature would particularly benefit organizations with frequent external communications or those requiring quick access to paging functionality.6 votes -
When listening to a voicemail, it should mention the call queue name
When listening to a voicemail of a call queue, it will mention the name of call queue prior the message. For example this call is from ( Call Queue Name) then the message.
1 vote -
Ability to warm transfer call using presence button
**Currently, RingCentral does not provide a way to perform a warm transfer using only the Presence button. The Presence feature is designed for monitoring the status (Available, Busy, On a Call, etc.) of other users, not for initiating transfers.
**Many customers have expressed a desire for warm transfer functionality using the Presence button. However, this is not currently possible, as using the Presence button automatically results in a cold transfer of the entire call.
1 vote -
send voicemail webhook
[Context] Currently the only option for Voicemails is to have them route to an email address. My company deals in healthcare and as a result voicemails are "sensitive data" which we would like to avoid sending to email inboxes.
Our RingCX agents mostly work out of our CRM software, which is authorized for sensitive data storage.
It would be extremely beneficial to be able to have voicemails / transcripts / AI summaries sent to an HTTP endpoint... so we can direct the data exactly where we need.
1 vote -
Prevent Hot Desk/Common Area Activity Logs (*90, *91) from Appearing in User's Personal Recent Calls
Ensure Personal Call History Excludes System Actions and Shared Device Activity
1 vote -
Ability to Download List of Users with SMS Feature Enabled
Please add a button so that the list of users with the SMS feature enabled can be downloaded to an Excel file.
1 vote -
HUD - Ability to hide active call information (inbound and outbound )
able to hide all informatin of a call
1 vote
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