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9677 results found

  1. Increase file size limit when texting pictures / files

    6 votes

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    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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  2. When we were under Nextiva we set up geo-routing for the TFN phone number for Sales. if a person called from the southeast US, it would route to Georgia Sales, if the call from the Midwest, it would route to East Chicago. Everywhere else would route to South Plainfield.

    5 votes

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    New  ·  2 comments  ·  Other  ·  Admin →
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  3. group pickup feature code for phones that do not have blf keys eg. basic handsets and cordless devices.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  4. Dear RingCentral Support Team,

    I hope this message finds you well.

    We are currently using RingCentral for our communication needs and have encountered a limitation that we hope you can help us resolve. We have been trying to create a group text by entering phone numbers (without extension numbers) to send bulk messages and images. However, we have noticed that there is a limit of only 11 members per group text, and we are unable to add a 12th phone number.

    Given that there are many applications that allow the creation of groups with up to 250 members, We Ring…

    4 votes

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Admins want to block their users from creating a free account using their company email address.

    3 votes

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    New  ·  1 comment  ·  Accessibility  ·  Admin →
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  6. When calls are being forwarded to external numbers, the dialed number should also be applicable so that the user would be able to distinguish the calls, if coming from RingCentral or their personal line.

    4 votes

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  7. Ability to add missed calls in performance report and subscription report.

    3 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  8. We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  9. We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  10. Currently the app icon in the taskbar will show a little red dot at the top corner if there's a new notification. This can mean anything - a missed call, new voicemail, message, etc.

    It would be really helpful if there could be a different way to indicate new 'message only' notifications. Something like a chat bubble icon that could be visible from the taskbar so it's visible at quick glance.

    1 vote

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    New  ·  0 comments  ·  Team Messaging  ·  Admin →
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  11. 1 vote

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    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. This issue still exists for me. Please direct me to the options in ringcentral.com Queue Mngm settings if issue was settled in 2022-2023. ..a daily frustration. We need it as an option in settings, being able to choose on our own the time limit. I personally need more time for my RC website screen to stay posted while I work. I'm willing to accept limitations but logging in every 10-15 mins is ridiculous. I just need to keep it open on my screen for much longer than it allows. Please see the importance of Call Queue Management visibility from a…

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. The customer would like to export all the limited extensions from the Admin portal to the Standard address book (Contact Center).

    7 votes

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  14. Calls would be forwarded to an external number but the Faxes will remain at the extension.

    3 votes

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  15. The ability to generate and export a report containing both call logs and call recordings in a single file.

    1 vote

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  16. Option to send fax using the blocked caller ID and show the email notification the sender as anonymous as well.

    1 vote

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  17. When using a custom cover page it should show the recipient fax number.

    12 votes

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    1 comment  ·  Fax  ·  Admin →
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  18. Ability to block robocalls on a per line bases

    2 votes

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  19. cx would like all call queue managers to also be able to see the performance report of all users in the account.

    2 votes

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  20. Customer are using Yealink phones

    We have a few common area phones that are currently set up as Limited Extensions. We are trying to find a way to apply schedules to these phones if possible. We only want the phones to be active from 5:30pm to 10:00pm. Any time prior to that, the phones should NOT be able to make phone calls.

    2 votes

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