13251 results found
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Option to Select “Desktop Only” for Call Handling to Prevent Duplicate “IP Phone Offline” Entries
Customer feedback indicates that when adding a co-worker under extension settings (e.g., Ext. 115), the current available option is limited to “Desktop & Mobile apps” for call handling. There is no option to select “Desktop app only.”
As a result of this limitation and recent changes in the call handling service, users are experiencing duplicate “IP Phone Offline” entries in call logs, which impacts call log clarity and visibility.
The customer is requesting the ability to choose a “Desktop app only” option when assigning co-workers or configuring call handling preferences. This would help prevent unnecessary duplicate log entries and improve…
5 votes -
Configurable Exclusion or Separate Classification for After-Hours Queue Abandoned Calls
For organizations operating multiple call queues (like credit unions), after-hours calls that disconnect while listening to closure announcements generate hundreds of false "abandoned" calls. This significantly distorts call center performance metrics, skews SLA reporting, and prevents management from obtaining accurate analytics on true customer abandonment during active business hours.
3 votes -
Dynamic Field Mapping for Custom Fax Cover Pages
Business Need:
We would like to request the ability to upload custom fax cover page templates and map their fields to the existing cover page fields available in the RingCentral Fax interface.Current Limitation:
Currently, administrators and users can upload a custom fax cover page, but the document must already be prefilled with static information. There is no option to map placeholders within the custom template to the fields that users complete when sending a fax (such as Sender Name, Recipient Name, Company, Subject, Comments, Date, Fax Number, etc.).3 votes -
Support Canadian Address Formatting in Contact Records
Currently, the contact address fields are hardcoded to U.S. standards, displaying “State” and “ZIP Code.” For Canadian customers, these fields should automatically adjust to “Province” and “Postal Code” when Canada is selected as the country. This enhancement would improve user experience and reduce the risk of data mapping issues with third-party systems and imported contact records.
Mr. Carlton Rance, owner of GroCORN.io, is among RingCentral’s early adopters and pioneering clients. He is also interested in strengthening the partnership with RingCentral, as future enhancements and implementations would be beneficial to both his organization and the platform.
3 votes -
tag faxes for review from other team members
tag faxes for review from other team members
4 votes -
Access to call transcript history for all users
Access to call transcript history for all users
Requesting access to the call transcript history for all users associated with their account. We would like to review and retrieve transcripts of past calls for internal monitoring, quality assurance, or record-keeping purposes. Kindly confirm if this level of access is supported, and if so, please advise on the process and any limitations related to data availability or retention periods.
34 votes -
Customizable Font Size for Call Queue Notifications
Introduce the ability to increase the font size or customize the visual styling of the "To: [Queue Name]" label on incoming call pop-ups.
This would allow users to instantly identify which queue a call is originating from without having to scan small text during high-volume periods.
Proposed Solution
Independent Font Scaling: Add a setting under Accessibility specifically for "Incoming Call Notifications" to increase the font size of the Queue Name.
Bold/High-Contrast Options: Provide a toggle to "Bold" the destination field in the incoming call notification.
6 votes -
Extend Retention for SMS Exporter
Problem
The current SMS Exporter is limited to 5,000 messages or 90 days, which makes it difficult for organizations that need longer-term access to SMS history for compliance, audits, customer service reviews, or operational reporting.Proposed Enhancement
Introduce an Extended SMS Archive mode that allows administrators to:Export SMS history beyond 90 days
Remove or significantly increase the 5,000-message limit
Run incremental exports (export only new messages since the last export)
Schedule automatic exports to cloud storage destinations
Export in multiple formats (CSV, JSON, PDF)
Filter by extension, phone number, department, or message directionAdditional Features
Search messages before exporting…
4 votes -
add Cuba on international dial-in ring central meetings
Add Cuba to the international dial-in RingCentral conference meetings to be able to communicate with some of my conference attendees while they are in Cuba.
1 vote -
Reduce the loading time for RC embedded app in Microsoft Teams
When using the RC Embedded app on Microsoft Teams, it take about 10 seconds for the app to load and to be ready for usage.
Can you work on reducing this loading time to 5 seconds or less in future releases?
28 votes -
SMS Notification for AI New Leads
The customer would like to have an option to enable the automatic SMS notification for AI new leads.
2 votes -
Feature Request: Auto-Clear DND Status Upon User Logout
I am submitting this request on behalf of our customer, who would like an administrative setting to automatically clear a user's global "Do Not Disturb" (DND) status (resetting it to "Offline") when they log out of their RingEX applications. Currently, the persistent DND state causes confusion across their organization, as colleagues see logged-off users as "Do Not Disturb" instead of offline. This enhancement would allow administrators to opt out of the default DND persistence and disable it for specific users or the entire account.
2 votes -
Allow the use of a shared email mailbox rather than a unique email as an email to multiple recipients in the Emergency Call List.
Allow the use of a shared email mailbox rather than a unique email as an email to multiple recipients in the Emergency Call List. Currently the system only allows unique emails for the Emergency Call List to proceed. This will allow the Super Admin to assign just one email mailbox for everyone in their organization to access freely.
2 votes -
Export Deskphone Information
We’d like to request a feature that allows administrators to export a complete inventory of all phones in the account, regardless of phone type. This would include Limited Extension phones, Hot Desk phones, User Phones, Unassigned phones, and any other device categories.
Having a single export that includes all device types would greatly help with auditing, inventory management, and administrative reporting.
Thank you for considering this enhancement.
4 votes -
Support for Pause-Based Extension Dialing (,,) in RingCentral Click-to-Dial / Teams Integration
Currently, when dialing our main company number from RingCentral (or Microsoft Teams) using a pause format such as 5087719400,,2305, the system does not automatically pass the extension. The call remains at the main IVR and does not route to the intended extension.
However, the same dialing method works correctly when calling from a mobile device, where the extension is processed as expected.
Click-to-dial is enabled in RingCentral settings, so this appears to be a limitation in how pause/delay dialing and extension handling is processed within RingCentral/Teams.
We would like this functionality to be reviewed and considered for future enhancement so…
5 votes -
Shared Lines limitation
Ability to transfer a call from one device to another device under the same Shared lines.
2 votes -
Analytics reporting for "Press 1" Callback selections in Call Queues.
Enable visibility in Analytics to track how many callers choose the callback option. Goal: Currently, it is difficult to measure how many users are utilizing the "Press 1" callback feature versus staying on the line. Adding this to the reports would help in analyzing queue performance and staffing needs.
9 votes -
Disable Shared Inbox Feature on the Admin Portal
Option to Disable Shared Inbox Feature on the Admin Portal so moving forward there's no need to contact support to ask them to disable on their end
2 votes -
Remove Users Access to do Conference Calls via DIalpad
A User Role Permission to remove ability of users to make conference calls via dialpad.
2 votes -
Custom Voice Prompt for RingEX AI Notetaker Feature
We want the ability to apply a custom voice prompt to the AI Notetaker feature in the RingEX application. Currently, it generates a generic "AI is taking notes" prompt to customers, which may put them off. The goal is to create something personalized that may not be so jarring.
3 votes
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