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  1. Customer is a single user and opted not to receive email notifications. However, since they are considered system admin. They should still be able to opt out of such notifications.

    5 votes

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  2. To be able to receive email notifications when the email-to-fax feature is turned off when not in use.

    2 votes

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    1 comment  ·  Fax  ·  Admin →
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  3. Currently O365 contacts are listed a separate contact inside the RC contacts. any Merged contacts from different sources that have the same contact number get listed multiple times, these duplicate number matches should be removed.
    Left side top from O365 connection, bottom is Teams/RC directory. Right side Blue arrows is primary number, Red arrow legacy dedicated fax.

    3 votes

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    0 comments  ·  Contacts  ·  Admin →
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  4. It would be helpful if under Users -> Phone -> Incoming Calls -> Ring settings -> Ring all together you could create ring groups for future use. I'm currently doing prep work for some call routing changes and it would be much more efficient if I could create the ring groups ahead of time so on the day of the change I just need to deactivate the current group and activate the new. As it stands now when I add co-workers, add them to a group, click Done and then Save the changes that I made disappear.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Please have an option to generate or create multiple "call log saved searches"

    verbatim from the customer:
    Is there not a way to create multiple schedules for different saved searches? You can only create a single email schedule for the entire account

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Program the # or * to connect with extensions or another IVR

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  7. please restrict outgoing phone calls for an actual number - so we can keep on adding telephone numbers for restricting.

    We do not want to be able to dial or call numbers that are on the UK Telephone Preferential System TPS and we have entered into a blocked number for outgoing calls.

    1 vote

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    1 comment  ·  Admin Portal  ·  Admin →
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  8. Allow multiple devices to be added in a ring group settings since it can only have 2 devices that can be ring at the same time.

    4 votes

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  9. It would be helpful and make things quicker if we had the option to add new sites in bulk,

    3 votes

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  10. Allow users who are working in their cloud remote desktop app (IVedha remote desktop) to receive and show a pop up for incoming RC calls that's outside of our work environment.

    3 votes

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    0 comments  ·  Application  ·  Admin →
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  11. We want to filter out an email address that is being set as co recipient on the messaging notification for voicemail, fax, fax transmission and text messaging.

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. Hello,

    Our organization has many Polycom VVX 350 and 450 phones, and we add more daily. We were able to change the colors of a few items, namely, the softkey background and text, the status bar background and text, the menu background, and the menu item and title. However, the time and date of the color text are not customizable. It does not stand out with our current background with logo color. We request this feature be added to change the date and time so it is easy to read. Attached is the config file we are currently working on.…

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  13. We would like to trigger a website when a Call Queue extension is called.

    2 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  14. Have the ability to set the Queue management list in Alphabetical order

    2 votes

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    0 comments  ·  Call Queues  ·  Admin →
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  15. 2 votes

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    1 comment  ·  Application  ·  Admin →
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  16. We want to get a history of who owned a number. We've been recycling numbers but we don't know how to get this. Hoping that there is an option in the Admin Portal to check to which extension are numbers previously assigned.

    3 votes

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  17. Have the freedom to simply uncheck/check the team messages under the users' role to remove/hide them.

    2 votes

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  18. it will be more convenient if customer will be able to access the voicemail by dialing his number and extension using external phone number

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  19. Asking if possible for the Missed Call Notifications to turn off automatically if the call was missed and automatically turn on if the call was answered.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  20. Option to monitor application or number added to call handling of a user.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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