9189 results found
-
Play Button for Text-to-speech on Record User Name
RingCentral has the feature wherein users can listen to how the system reads the Record User Name under Users > User Details > General.This let users listen to how it sounds rather than having to call and wait for the voicemail to kick in to test.
2 votes -
Account Access Restriction (Header Injection) for Hardphones
Customer needs ability to restrict registration of IP Hardphone to RingCentral if Hardphone is taken off of Customer Network. Customer is trying to mitigate what they consider a security risk.
3 votes -
Phone contacts sync with Microsoft Outlook
Previously on Mitel, customer was able to sync contacts from phone and Microsoft Outlook. Please add this feature to RingCentral.
3 votes -
Distinctive Ring for Queues
Would be beneficial for queues to have ability to have distinctive ring. That way, if someone is member of multiple queues they can hear ring and discern which group that calling is coming in through. I know we can show queue name, however we have had requested audible ring identifier as well.
27 votes -
Sync more than one google accounts
Make it so more than one google account can be synced with the RingCentral App.
2 votes -
Allow Limited extensions to call paging groups
In our buildings we have a handful of full user phones but most are shared house phones using limited extensions. In an emergency it would be helpful to be able to call a paging group from a limited extension, At present Ring does not allow this.
9 votes -
I need to set the maximum number of callers in a queue to 2
The lowest minimum number of maximum callers in a queue is 5 (cannot select below this) I need to set that as a maximum of 2 but cannot. Please add 2 as an option there.
1 vote -
Direct message scheduling
Different from your current schedule task feature.This benefits the sender. The functionality should mimic sms. Just the simple ability to schedule communications to individuals or set direct teams. The ability to include attachments is necessary. For an example on Monday at 0900 message delivers to recipients- such as " on call sign up". I may be in another meeting at that time. But if I can plan for that prior that improves communication and functionality of your tool.
2 votes -
Mitel 6940 different ring tone for internal calls (call within company level)
Like to have a feature when the call is within the company, the ringtone of the physical should or can be personalized to be different from any (outside) incoming calls .
10 votes -
Filter the HUD
Filter the HUD list Department
5 votes -
Call Trap
Our law firm has been inundated with spoofing-type calls. It interrupts our business day, fills our voicemail box, and is simply frustrating. A call trap option could help reduce these calls. Please develop an option for use with our Ring Central service.
8 votes -
Looking to see Custom Status in HUD without having to click the profile picture
Users are unable to see the Custom Status in HUD, they can only see in the Message area/if they are sending Messages to each other; this was a feature in the old RC Phone app and we'd like to see it again in this one.Users can click on the profile picture in the popped-in HUD page to see the custom status (does not work on the popped-out HUD) and this is an extra click. We'd like to just see the status without having to do that like we could in the old app.
46 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available! Please ensure you are on the latest version of the app. -
Call Park Notification Control in the RingCentral Desktop App
We need the ability to control the notification sound you get in the RingCentral app when a call gets parked. Currently, we have no control over it as it is tied to the "Direct messages" notification setting. If you change the Direct message notification sound, the parked call sound also switches over to that sound. It is very annoying as it makes you think you are getting a direct message every time a call gets parked. Ultimately, I would like to be able to disable the parked call notification all together. So if we had the choice to both change…
38 votes -
What happen to the text icons I hate this new version and even my company is looking for new provider. They hate new video RC it sucks t...
...he other one power by zoom was the best. Text icon
1 vote -
Text messaging feature to be a way of supporting customers.
Wanted to take advantage of the text messaging feature of the account for a chat support-like of their company.
1 vote -
Edit or customize the results section on call logs at SW
Has an option to Edit or customize the results section on call logs at SW
1 vote -
export detailed view report
CX verbatim: I need the ability to export the detailed report view that shows the call flow.I was able to download the report, but it does not show me what IVR menu selections users make.
1 vote -
How to see user session locations, active apps.
I'd like to add or request a features where his RC app sessions are logged in, device type, as well as any app integrations that are being used.
1 vote -
Allowing Emergency numbers or hotlines in France to work on the Mobile App
Some users were on the go and as of this moment calling Fire Brigade or Dialing 18 using the RC mobile app service is still limited in France
1 vote -
Voicemail recording capability to Message only Extension
Customer want to have the Voicemail recording ability to message only extension
1 vote
- Don't see your idea?