11308 results found
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Add better Apple CarPlay support
Currently the RingCentral CarPlay support is not great if you compare it to iMessage.It would be fantastic if the RingCentral app itself was made available in Apple CarPlay so that you could scroll through and see your contacts, see your texts, and click on a contact and call them, all from the CarPlay dashboard.Currently, only voice commands are supported, which isn't always very helpful. Currently, there is no way to look at a list of my unread or recently received messages and then reply to messages in an order different than the order they were received.If this change could be…
4 votes -
Email notification for Failed inbound fax
Looking forward to have all notification for fax transactions(inbound and outbound, failed, partially received or success)
4 votes -
email notification of who answers phone in real time
Notification of who answers the phone sent as a notification in real-time like the emails
5 votes -
Option to disable/remove the call queues from the contact list of a specific user.
Looking for an option to disable/remove the call queues from the contact list of a specific user. We don't want our users/employees to have an option to see the list of call queues.
2 votes -
Multiple recipients of SMS from IVR extension Direct number
Multiple recipients of SMS from IVR extension Direct number
2 votes -
Allowing users to select group SMS recipient from the contact list instead of typing the phone number/name
Please allow us again to select the recipient from our contacts list instead of having to manually type in their names or mobile phone numbers.
2 votes -
Ping Set up
Customer wants to have an option that if a marketing company called his main phone number and all of his employees is on a call assisting different caller, the call will be routed to a different marketing campaign and market company will hear a prompt that " no one is available to pick up the phone"
1 vote -
Switch calls from deskphone to app and vice versa
How can you switch and answered call from the Computer App to your Desk phone and from your Desk to to the Computer App? we have looked through the RC support resources but were not able to find the info.
9 votes -
Sync contacts from RingCentral to iPhone
to be able to sync contacts from RingCentral to iPhone
9 votes -
Make Call Pickup Groups available in the HUD when Deskphone Pairing is on
When deskphone pairing is switched on the call pickup groups disappear from the HUD in the Desktop app
8 votes -
Porting process improvement.
Create a dropdown option for selecting carriers, once a carrier is selected, we will get specific steps for porting requirements specifically to that carrier, for example, Verizon has a special process wherein the customer should request a number transfer PIN when porting out services. This would help customers get the right information from their carrier to process their porting out request. helpful links:https://www.verizon.com/support/port-out-faqs/https://www.att.com/support/article/wireless/KM1447526https://www.t-mobile.com/support/account/transfer-your-phone-number#Transfer%20Your%20T-Mobile%20Number%20to%20Another%20Carrier
4 votes -
Ability for Queue managers to be notified when call is waiting
It would be beneficial for queue managers to receive a notification that there is a call waiting in the queue. A notification through the Avaya Cloud app or Office app would be great so that managers are aware that there is a call waiting and can take action quickly.
28 votes -
Phone registration Log (Deskphone)
If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system
7 votes -
Restore collapsable message pane
The message pane containing favorites, folders, and conversations used to be able to collapse. This was incredibly helpful - especially in work from home setups - as it saved room on our screens. Currently, the message panel has a fixed minimum width.Let's restore the collapsable message pane!
10 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Our product teams have captured this feedback, and are planning adjustments on the 7/10 release (23.2.35 web) to address this. Thank you! Update: These are now launched and fully rolled out, please make sure to restart your apps to see the latest version. If you have additional feedback after trying the latest updates that make the left panel sizing smaller width like the previous desktop app interface - let us know! -
consent option for TCR
Customer is not initiating any sms, customer wants to be able to register for TCR that does not include forms on obtaining consent to send smssince cx way is that everything is done verybally and the number is shared to him verbally
2 votes -
incoming fax
be able to receive incoming faxes even if the voicemail box is set to go to other users or call queue
2 votes -
RC App Call Notification while using a server screen
Customer wanted to also have a notification when receiving a call while using the RC App in server screen. In that way they can monitor users screen while using the RC App while on a call.
1 vote -
We need to see who else is calling, when already engaged on a phone.
We use Yealink TP-57W phones in our office. We are having an issue, whereby when someone is on the phone and that a new call is coming, the person on the phone cannot see who else is calling. How can we make sure they do (to know if ongoing call needs to be put on hold or not)? I am told that Ring Central does not offer that feature, that we had on our old analog Panasonic phones!!! How in the world (21st Century!!!), this is not available??????????)
3 votes -
Please add volume control feature on Avaya J Series phone not allowing user to Mute the ringer.
user accidentally can disabling the Ring and causing issues, there is setting for the J phones, it is the SET AUDASYS please try implement it and test, the feature is very important.
3 votes -
Ability for admin to set and lock ringer volume for J series phones using ACO
Currently office staff can turn their ringer volume down to a level not conducive to good call handling. As a company owner and super admin user, I would like the ability to deploy default settings for ringer volume, ringer type, and any other basic functions of the phone to prevent them from being modified by the end user of the phone.
3 votes
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