9170 results found
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Control Business Hours, After Hours and/or Custom rules via hard phone
Use case is activating or deactivating business hours/after-hours/custom rules using a button on a physical phone. Customer needs to route calls at a touch of a button to be able to provide better customer service to live patrons. This WILL be required for most Mitel customers that we want to move to RC.
16 votes -
RingCentral unified app (Jupiter) to display presence that is uniform between multiple RingCentral app platforms
Description:We need to have the RingCentral Unified app HUD to display complete presence information (On a call, Unavailable, etc...) of Users who are using different app platforms of RingCentral (ie. RingCentral Phone). Currently the Unified app HUD can only display Available and DND status of Users who are using the RingCentral Phone app. We do not want to force our Users to transition from the RingCentral Phone app to the RingCentral Unified app due to our company's usage policy.
2 votes -
Sharelined on Call queue
Hi Please include a feature were we can Add Sharedline group on a Call queue.
2 votes -
allow email address as login to to service web when accessing voicemail message only
cannot login if using email address for message only extension but it works if using the RC main + extension number
1 vote -
Being able to export all blocked numbers in our account
Our Security team and HR division asks this from time to time and to have the ability to export all the Blocked Number for all of our stores (over 1000) would be a helpful tool.
1 vote -
UC Command Line Interface
Adding a CLI to RingCentral UC would allow an unprecedented level of automation when making changes over a large area of infrastructure. The application of urgent routing changes across an Enterprise, scriptable input to make updates en masse and reference variables and lists/arrays. This is essentially turning the bulk upload process into a real-time view/modify within the system.Not sure if the central databases would support that sort of end user access and be able to keep up with real time changes, or if there's a current methodology behind making changes via document submission vs real-time CLI access.
1 vote -
Route Outbound Call Directly to Recipient's Voicemail
Route Outbound Call Directly to Recipient's Voicemail
1 vote -
Add unassigned lines to existing mobile users in bulk
The current option to edit user in bulk doesn't include the option to assign unassigned lines to existing mobile users.
1 vote -
Custom IVR keypress greeting
A feature for setting up a dedicated greeting for keypress that by-pass the forwarding extension/call queue`s greeting
1 vote -
Email Fax Confirmation to Contain Cover page
Would it be possible for email confirmation from RingCentral once fax is sent to display cover page preview? This will help users know exactly what was faxed with a quick glance.
4 votes -
Restrict access to Admin Portal by geographic location of IP address
Prevent logins from IP addresses that are located in certain geographic locations. For instance, give the company the ability to restrict countries or regions of the world where they do not have a presence. This would provide additional security beyond 2 factor authentication.
26 votes -
Option to have same email domain sign up for a separate account
Option to have same email domain sign up for a separate account. It would also be a great addition if there will be option to allow users to sign up on their own separate account using the company domain. What is happening now is that when you use the same email domain to sign up a separate account, it is not creating a new one but instead creating a new user extension to the primary account of the company.
1 vote -
Make Dynamics 365 for mobile work like on desktop
Hello, I am a RingCentral subscriber and we are implementing a new Dynamics 365 environment with RingCentral integration. It works fine from Edge or Chrome on the desktop, but on the mobile app Dynamics wants to use the native iPhone dialer to call out. There should be an integration for the RingCentral mobile, or a way to set RingCentral as the native outbound dialer for iPhone.
1 vote -
doorloop
please do a partnership with doorloop to integrate and tack call within the system for tenants, customers etc. auto detect and connecting logs to the customer profile
1 vote -
Outbound caller ID be available regardless if assigned to user or not
Customer want a number to to be avaiable to all users even if they are already assign to a specific extension
1 vote -
detailed user forwarding settings report
I would like to find out all the extensions that are forwarding to other extensions/numnbers we are doing a user audit without having to go to each users profile and checking if their ext.number is forwarding
1 vote -
set the number of times an IVR loops to less than 3
I want callers to hear a prompt one time and no more in my main IVR even if they don't press anything. It would seem that the default of 3 loops through the message is hard coded. The problem from some of our customers is that touch tones don't always work from certain telephone carriers to RingCentral IVR. Selecting a menu option doesn't work in that case or maybe they are driving and can't press an option while driving. The default of 3 loops is TOO long to wait for our main IVR to loop through each time for 3…
16 votes -
ability to disable call recording
PCI compliance requires that any credit card information not be recorded. being able to disable Automatic call recording would allow this tool to be usable on any ext. https://www.pcidssguide.com/what-you-should-know-about-pci-compliant-call-recording/
7 votes -
Stop Queue Call from Ringing on Offline Users!
I have discovered that Call Queue calls will arrive to members who are Offline (Offline being laptop shut down, or user not logged into a computer).On our busiest call Queue which is setup as Rotating, the calls are arriving to offline members and then ringing out on it’s maximum wait time, and then moving onto the next offline person. This is contradictory to the guidance on your own website on how a call queue will behave, but support have stated this is normal system behaviour.This happens on all Queue types (Simultaneous, Rotating and Sequential).Please update your systems ASAP as this…
44 votes -
contact number should show on the email notification even if the call comes from the IVR
Even if the calls routed to the IVR and go directly to the voicemail of a user extension, the voicemail email notification should still show the contact name of the caller if its save on their company contact list
6 votes
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