12075 results found
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Customize "#" for IVR key press
Customer would like to use the "#" on the IVR to be connected to specific extension or user on the account
3 votes -
Longer DTMF tone
The Dial tone are too short and it is not being recognized by other companies, We would like to have a feature wherein the tones on the app will work the same as the physical phone where you can hold and press the number so that the tone would stay longer when you press it.
4 votes -
Notify sender AND recipient of blocked robocalls
If RC is blocking transmission of calls or faxes because it determines that they are robocalls, both the sender and the intended recipient should be made aware that they are not going through. That way, the sender can contact the intended recipient directly if it is a direct or important transmission, and the intended recipient has the opportunity to "white list" the number. Example: I am a medical doctor and a laboratory has been blocked from sending me faxes, which may actually be important patient results!
5 votes -
Do Not Disturb(DND) with time duration
You should be able to set the do not disturb setting to expire after a certain period of time, rather than having to remember to go in and turn it off. Sometimes we set it just for a meeting and then realize the next day it is still set to do not disturb.
19 votes -
Ability to enable inbound SMS-only feature
- for the use case, i have several people that are forced to use personal cell phones to receive security codes and need it to be on work accounts. I am hoping RingCentral can accomodate
1 vote -
1 vote
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Key presses for Breaks
Customer wanted to have a feature that will allow his and his team to have a key press on the phone that automatically transfer calls to Voicemail during breaks without creating custom rule.
1 vote -
Stop customer from accessing Voicemail outside the office.
Customer has the ability to access voicemail anywhere by calling the main hotline pressing extension and inputting pin. Or by calling *86 with pin.
But even if there's a required pin customer still don't want the other users to access the VM's outside Ringcentral.
1 vote -
Ability of admins to update who will receive the Auto-Aggregation Declined email
Ability of admins to update who will receive the Auto-Aggregation Declined email
1 vote -
roles
It would be great to be able to break down the roles per locations within RC.
Call queue managers should have a check box to select whether they want access to voicemails or not. I have regional directors that would like to access call recordings and logs but do not want to receive voicemails as well. Unfortunately, in order to see the call logs the managers must currently have full access.
1 vote -
Disable/Block Calls on Fax only Accounts
All numbers for RingCentral Fax only accounts are equipped with Voice and Fax services by default. There is no option to change number to "Fax" only number for fax only accounts. Unfortunately there is no way to stop anyone from placing a voice call to a customer's fax number.Customer wants to have the option to change the number type of their phone numbers to "Fax" only. They don't want to receive any phone calls to their Fax number/s.
10 votes -
1 vote
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Have 911 call information on the Analytics page
Would like to be able to pull a report of 911 calls made from the Analytics page
17 votes -
Schedule download of User list
Schedule download as a file of the User list in the Admin Portal
8 votes -
BLOCK MESSAGES THAT CONTAIN CERTAIN WORDS OR PHRASES
ability to set and block messages that contain specific words or phrases
7 votes -
Allow multiple users to respond to the main number texts
when a client texted in on the main number , allow multiple users to see and respond to there message. grasshopper has this because there is only 1 number to work through
157 votes -
Enable Account admin to Enable / Disable 2 Factor Authentication
FR Request: Enable Account admin to Enable / Disable 2 Factor Authentication
Details : Before account admin has access to enable / Disable 2 Factor authentication, and recently for BT accounts access has been Disabled
Significance of the feature : Easier Ext. email address management for the Admin User
Current behavior : Feature access was still on the account but due to the latest update BT account can no longer request to have it Disable either Permanently or temporaryWiki: https://wiki.ringcentral.com/display/public/RNU/RC+411+News+Update+No.+3145+-+British+Telecom+-+2+Factor+Authentication+Discontinuance
Brand : BTUK
10 votes -
Guest with a Role
The customer has an idea that we can add a Guest with a specific Role, like adding a guest with only billing information access, etc.
2 votes -
Inclusive Link Handling for SMS
The current limitations in link handling within our SMS platform have raised concerns among users who wish to send various types of links. This feature request aims to enhance the system to allow the transmission of all kinds of links without blocking any specific types, providing users with greater flexibility and ensuring a more inclusive communication experience.Feature Description:Link Whitelisting:Implement a system that allows users to send links of any type without automatic blocking.Users should have the ability to whitelist specific domains or keywords to ensure the system recognizes and permits these links.User Override Functionality:Provide users with the option to override…
6 votes -
Automatic Select of Caller ID based on Area Code
wanted to have feature that will allow users to dial out to clients using different area codes depending on the number that they are dialing out.For instance, if they are calling someone from 916 area code, they wanted to appear as if they are also calling from the area with 916 area code.
6 votes
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