11293 results found
-
Centralised Contact List OR Telephone Directory that can be shared with all-users of the company
I understand that you can add or import contact to the "Personal" contact list, but these contacts are only available to 1x user.I want a Centralised contact-list or Telephone Directory that can be shared with all-users of my company. This is the most important thing in a compnay that user's have access to contact-lists/telephne numbers those can be shared accross the compnay/users.I stronlgy recommend to introduce this feature. It is a basic feature provided in other telephone systems.
53 votes -
Answer incoming call when engaged on another call
When I am on a call, I am not able to put the customer on hold and answer the other incoming call on the same phone extension
10 votes -
Automatically Update Presence After Computer is Locked
It would be nice for Ring Central to be able to recognize when a user has locked their computer and update their presence to "Idle" or something similar, noting that the user is briefly away from their desk. Our policy is to lock your system when not in use, so if somebody locks their system and walks away to help somebody with something, it would be nice for Ring to reflect that the user is not available/idle/away, so that they're not still receiving calls, appearing to be available. Otherwise, users have to remember to change this every time they step…
4 votes -
SSO Report for users Enabled / Disabled
SSO Report for users Enabled / Disabled.Account has SSO enforced on account but Super Admins have the ability to disable individual users to not use SSO. Customers would like a report that shows what users do not have SSO Enforced (Disabled).
3 votes -
Restricting Outbound Calls via Limited Extensions
We would like to restrict the numbers able to be dialled from our limited extension handsets. All outgoing calls are to be blocked, aside from emergency 999 calls. All internal extension dialling is to remain and be unaffected.
7 votes -
customize a note in fax cover page from the admin portal
Wants to have the ability to customize or add a note in the fax cover page from the admin portal so there's no need to paste it to the RC app when sending a fax.
4 votes -
Customers want to receive fax 100% even the user type is voice and fax
Customers insist that the fax should worked 100% even the type of the users is tag as voice and fax. and don't want to assign dedicated fax number to receive it with out any issue.
5 votes -
Allow to keep the same SMS thread when responding to number w/o or with symbols
Actual Behavior:It does not allow both parties to keep the same SMS thread. When the customer replies, a new thread will be created with a number showing +1 (800) -*.
3 votes -
Filter to Function for SMS Log Reports
The SMS log filter is already an active option on the Admin Portal however, the feature is not functioning correctly. Even if a number is searched, the results wouldn't change. Even if the filter for inbound or outbound is selected, same thing happens. This feature needs to be active and should be working as how it's supposed to be. Downloading an excel file, making a table to filter the SMS is a tideous way or filtering SMS logs.
7 votes -
Need ability to increase Monitoring Group limit of 100
We have maxed out the number of monitoring groups, and need to add more due to continued growth. The limit of 100 is a hard coded value which is poor design and needs to be set be either user or RingCentral controlled variable.
24 votes -
Suppress deleted call queue members from Call queue analytics
Kelly Services has over 400 locations with the US for recruiting services. At several of these locations, they have call queues for inbound recruiting candidates to call in. They have about 190 call queues for this portion of the business with each call queue having about 3-5 call queue members, on average. They also have a relatively high turnover rate for these call Queue Members (Recruiters) over 25%. They are also starting to use Business Analytics for their tool to manage this portion of the business and the productivity of the recruiters. The issue they are having is that deleted…
3 votes -
Add DTMF as softkey during an active call
We would like a softkey added to transfer an active call to voicemail. The idea would be that the receptionist would answer the call then hit the softkey to tranfer to voicemail and then hit the line key to select the user's voicemail that they want to transfer the called to.
2 votes -
Ability to make the custom role the default role when creating a new user
Ability to make the custom role the default role when creating a new user
2 votes -
Option to file carrier ticket for outbound CNAM complaints
Ringcentral could have an option of filing a carrier ticket for issues with outbound CNAM showing incorrectly with specific phone carriers instead of advising the customer to call their respective carriers.
33 votes -
Barge Tone Notification
When barging into a monitored call, a beeping sound will be heard by both parties. It would be great if we have the option to turn that notification off.
4 votes -
Turnoff messaging tab for MVP
Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.
16 votes -
Is it possible to have a url-link for a search with a specific phone in Analytics
Is it possible to have a url-link for a search with a specific phone number in Analytics.For example, the client called in, then that number can be link to specific Analytics where it it belongs. Also, I am looking at my example phone number analytics and I also saw that in the office, when someone calls. Instead of a name of a client the log and the callerID has our name first then clients name. Please remove the name of our query from the caller ID
1 vote -
Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process
- Implement a mapping message window to prompt users on how they want to populate data, similar to Outlook's import process.2. Introduce an opt-in mechanism for administrators to delete all records with credentials, ensuring a deliberate action.3. Enhance the delete functionality to work for dropdown lists exceeding 50 records, displaying an error message when attempting to delete more than 50.4. Address the absence of a method to display column field headers as long as the length of the string.5. Recognize the need for a business name column for users involved in fax broadcasting, accommodating names with more than two space-delimited apostrophes…
1 vote -
Fax Number Checker
Customers would like to have the option in the Admin Portal or app to check the receiver's number first if it's working/active/up and running before they send a fax.
1 vote -
Presence/DSS Keys: Display Extension Number Only
The DSS keys show the extension number and the user name. There should be an option on the Presence Settings to shorten the display on the keys and only show the extension number.
1 vote
- Don't see your idea?