12715 results found
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access VM using external number
it will be more convenient if customer will be able to access the voicemail by dialing his number and extension using external phone number
1 vote -
Notifications
Asking if possible for the Missed Call Notifications to turn off automatically if the call was missed and automatically turn on if the call was answered.
1 vote -
Monitor application or number added to call handling of a user
Option to monitor application or number added to call handling of a user.
1 vote -
Caller number to show up in Blind transfer from call queue
Incall queue, normally it shows the name of the person who blind transferred the call. The customer wants to show the number of the caller.
3 votes -
email to fax with signature
Hi please have a feature to use signature in email to fa
12 votes -
Date indicator for test messaging
Customer wanted to have a date indicator for the SMS he's receiving or sending on the RingCentral web browser.
1 vote -
Restrict Porting Due Date
Currently, when submitting a port in request, you can choose any desired due date (ex. I submit a port in request today and I can select a desired due date that is two days away) and it will allow you to submit the request. However, it is recommended by RingCentral's porting guidelines to allow 5-10 business days for the port order to complete. The portal should be updated to NOT allow you to select a desired due date that is outside of the recommended 5-10 business days, in order to properly set expectations on when we should expect a port…
0 votes -
Allow Admins to add Pictures to user profiles
Allow Admins to add Pictures to user profiles so the company can fully leverage the desktop notifications. It would be great if everyone added their company photo, but 90% do not. I could easily have an admin on my team do it for everyone.
3 votes -
Role and Permissions Report
It would be great to have an out-of-the-box report showing all the enabled permissions in the roles.
4 votes -
Separation of Fax and calls on a call queue when custom rule to Contact center is in effect
Have a feature where a fax can go through without moving to the contact center when a customer sends a fax with a custom rule engaged to be custom routed to the contact center
4 votes -
Remove Microsoft Support from SUSPECTED ROBOCALL classification
Dear RC,Microsoft's support number - where they call you back when you open a ticket with them (and ask them to call you) - is consistently marked as SUSPECTED ROBOCALL. This is certainly not a robocall number and it's (425) 635-2970.Is there a form or an area I can fill out to suggest that it be removed from the list?
4 votes -
Mute incoming call notifications while currently on a call for Mobile App
while on a Carrier call, and RC Mobile App will have another call, mobile device will still ring. Requesting to have the same function with desktop app. Call waiting audio alert. Mobile app's option is only to enable or disable notification settings for incoming calls.
24 votes -
Differentiate if callers are dialing personal phone number or ring central phone number
Customer want to know if callers are dialing his personal phone number or his RC phone number but at the same time he wants to see the caller id of the caller.
3 votes -
automated SMS log report
We need the ability to create an automated SMS log report to be sent out every 30 days.
8 votes -
Shared Fax on different credentials
I would like to have feature of sharing to company fax access to all users.
29 votes -
Automatically enable Do Not Disturb when away from desk
This is a description of the Issue you are communicating about. Is there a way to automatically send calls to voicemail when you are away from the desk? Currently users have to manually set themselves to DND in order for the calls to not ring through. We would like when the PC is locked to send to voicemail automatically.
2 votes -
Allow call queue ringer settings to supersede individual extension settings
I would like for the "number of rings before trying next member" setting in call queue settings to supersede individual extension ringer settings. It makes no sense to have a "number of rings before trying next member" setting for a call queue, if the number of rings set by each individual member of the queue take precedence over this setting.
2 votes -
Bulk forward Faxes and/or Voicemails
The admin or even the individual user that receives faxes or voicemails should have the ability to forward multiple faxes and/or voicemails at once. For example, if someone receives 10 faxes that all need to go to someone else, they should (or at least the admin should) be able to forward all at once.
4 votes -
Be able to see the number that the caller dialed in the IVR
Be able to see the number that the caller dialed in the IVR, as of now if the caller hits 1 it is not routing to the correct one but 10 which we changed to make the caller go to the correct menu. I have put a ticket in with RC but they said that this is not available at this time and to put an idea ticket in.
3 votes -
Name of the extension to show in the contacts list even the extension was used as an operator extension
We want to be able to see the name of the extension in the company directory even when the extension was used only as the operator extension for faxes.
2 votes
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