9147 results found
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"Friendly Name" or "Alias" for User to avoid long names showing on Line Keys etc
We have a number of user accounts / phones where the name and surname combined are quite long. This results in the display on the phone to continuously scroll when either displaying the user's extension on the phone (in the top left hand corner of their handset) or when setting up line keys / speed dials. It seems the max length for a name on an Avaya J 139 is about 14 characters before it starts to scroll / truncate.On one Yealink Cordless handset we have it simply shows initials as there are too many characters!It would be really good…
4 votes -
Enable customers to save their spot in the Queue to have a rep call them back.
Customers would be able to save their spot in the queue and be called back once their number reaches the rep. The customer could continue to do what they need to instead of having to wait until the rep is thru all the calls ahead of them.
2 votes -
Google Voice - Calls started from this device's phone app.
Under the settings on Google Voice App. there is the option for Calls started from this device's phone app, allowing the user to use their Google Voice number when calling from their device's Native phone app. It allows the user to use their Google Voice number for all calls, never, or ask user before each call initiated from the user's native phone app.This would also be great if you could implement this same option into the user's native SMS app as well.
1 vote -
Add caller input option for robo calls to prevent desired calls from being blocked
I think it would be helpful to provide a feature that requires caller input for suspected robocalls. This way a live party on the line could press an option to be directed to the main menu. If no input is received, then filter as a robocall.
9 votes -
Turn off all tabs in MVP app, except for Video.
Customer is using the MS Teams Direct Routing integration (UC). They have expressed the need to have 1 streamlined platform instead of having their users on multiple platforms and products doing the same things. They would like to have their users to perform all of their IB/OB calling and internal messaging through MS Teams. However they do have a need for some of their users to utilize RCV. Since there is no stand alone RCV application like there is with their current RCM service, they are requesting the ability to disable everything within the existing MVP Jupiter application only leaving…
1 vote -
Email copy of call recording
With the on-demand call feature, we would like the RC user who recorded the call to automatically receive a copy of it by email.
3 votes -
Sync Text messages once user move from extension to another
It will be beneficial for the users and admins to keep the history of their sms conversation, so that if they have to track on something it will easier for them to check and will not lost any important transactions happened via sms
3 votes -
Allow all extensions to show in the HUD and/or Extension List
We have a few telephones that are in common areas, such as in the kitchen / break room, in storage rooms, in conference rooms, etc. I don't currently see any way to add these telephones to the HUD or Extension lists inside the Ring Central (Avaya Cloud Office, in our case) app. Please add this capability.
3 votes -
Remove fax number from top of fax pages
We use our Ring Central account to allow our customers to send faxes directly out of their account on our platform. Frequently, the material they send out contains a request for a response via fax, to a number they include in their letter. However, the recipients frequently send their responses to our fax number rather than that of our customers because they see our fax number at the top of each page. If this could be removed, that would be very helpful.
4 votes -
Using an app on another device should cancel cell phone notifications
My cell phone rings when I get a call even when I'm actively using my computer and when I answer a text on the computer, the push notification remains in the notification list on my phone. I would like for my phone to only be used for notifications if I've been idle on my computer for a while (and the idle time should be customizable) and for the push notifications to be automatically removed once I've seen them on my computer.
6 votes -
Scheduler support for Microsoft Duo
We'd like to see support of the RC Scheduler add-in for Outlook on Microsoft Duo.
1 vote -
Ability to edit After Hours VM greeting over the phone
Currently a users only way to edit their after hours greeting is via the app or web site. Even if the after hours greeting is active a user cannot edit it by calling into the VM system - the edit always applies to the Work Hours Message.
1 vote -
Add Polycom E500 on the List of Supported Device
since the E500 is the same with E550 without WIFI capability
1 vote -
Call Log - Enhancements
If a user is locked down to only see his own sites calls, when he clicks on call logs you see your own call logs, then when you click on search you have to go through each user at your site one at a time. What we require adding as a feature is the ability to have select all radio button, so all users at that site are displayed for their manager. So he can see call recordings for the whole site easier than having to click on individual users. They do not want to give this user full company…
47 votes -
Bring back the Silence Incoming Calls Toggle on the Mobile app for ALL users.
Up until recent updates the mobile application had a setting toggle for 'Silence Incoming Calls.' By default when first signing into the application for all users it was turned on, but could be toggled off so you would have all calls ring on the device. However, after recent updates the extensions role must have permissions (User Settings > Messages & Notifications OR Call Handling/Forwarding) allowed in order for this setting to appear. It seems that oftentimes this feature is still toggled on by default when a user first downloads and signs into the mobile app. An admin has to update…
19 votes -
Separate ring for Desktop app and Mobile app
Call Handling & Forwarding to separately ring Desktop & Mobile Apps
168 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024! -
Please Pin the dial pad to the software so it is always open, (even after you hang up on call). It is frustrating to always have to go g...
...rab (open) and drag the dial pad when you use a headset at work.. It would benefit every single user of the Ring Central software and bring a huge smile to the faces of your customers.
5 votes -
Manage hard-phone speed dials through app
I have a VVX 450 phone with VVX EM 50, which allows me to have an additional 90 speed dials.I have been told the only way to enter those 90+ speed dials is through the VVX 450 hard-phone interface. Creating each contact on the hard phone using the T9 - "First Name", "Last Name", "Contact", and "Label" (not to mention all of the other fields) is LABORIOUS. I have even tried plugging a USB keyboard into the phone, but it doesn't work to input info into the "Add Contact" fields.I can create favorites in the app, but they do not…
8 votes -
Sync Company Calendar With Custom Rule
Instead of manually setting up the dates when the company will be closed during the holidays, users will have the option to sync it their company calendar instead.
1 vote -
Billing contact should have RingCentral phone number contact, and a non-RingCentral phone number for case of disconnection only
Billing contact person should be contacted through RingCentral number in all cases except if the service is no longer available for some reason.
1 vote
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