9139 results found
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Update the Site's Business hours to have the same options as Closed hours.
Not all businesses route straight to an IVR menu. Most actually route to a call queue which is currently not an option.
1 vote -
Organizing Manage queues & Caller ID
I'd be great if we could organize this alphabetically. Trying to find the correct location when have over 20 of them can take a while, if it was organized by alphabet it would be so quick.
3 votes -
Bulk Delete All Voicemails
Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button).Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supervisors. They are all selected. Now absolve yourself from the weight of these disconnected communication attempts, tugging on the last threads of your sanity. When you select all, you don't even need to see who is calling. Just delete that BS. Get it gone from your life. Catharsis in a button. Bonus points for the developer that adds a toilet flushing sound…
81 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This has been implemented! Please ensure you are on the latest version of the app 22.3.3. Latest version will be rolled out across this week 9/20-9/26.Learn more about in app bulk voicemail deletion here: https://support.ringcentral.com/app/phone/desktop-web/managing-voicemails-ringcentral-app-desktop-web.html -
Download all outbound faxes sent by all extensions
Admins want the ability to download all outbound faxes sent by all extensions on a Site; from the admin portal website, it's available on individual extensions but not for admins to access on demand. We'd have to log into each account individually to retrieve the reports.Workaround is to have the users download their own faxes every 30 days - not efficient or reliable we need this automated
7 votes -
Option to choose the file type when backing up call recordings externally
This is important when we want to connect with a speech analytics tool as the .wav file has the best audio quality.
2 votes -
External caller transferred to an extension that would just ring a pager and hang up.
External caller transferred to an extension that would just ring a pager and hang up.We have a phone line displayed outside of our shop that a truck driver can call from their cell phone. The idea would be that the driver enters an IVR menu and is promted to press 1 (helps avoid spam too.) After pressing 1 a loud speaker such as the Algo 8180 inside the shop will ring once or play 1 audio file and the caller would then be sent to a message and the call is then disconnected.Sometimes our shop is noisy and the regular…
1 vote -
Create feature that shows similar data using Analytics report and Call logs excel file
Create feature that shows similar data using Analytics report and Call logs excel file. Downloaded excel file from Call logs shows different data using Analytics portal. Total number of outbound calls shows different number when compared to Analytics portal's total no. of external calls.
16 votes -
Feature to turn off auto answer when connected to Bluetooth
There should be an option to turn off or on auto answer when the App is connected to car bluetooth.
2 votes -
Be able to reinstate a deleted employee
In places like Google and others, after an employee is deleted you usually have about a month or more to reinstate their account. RingCentral should have this feature so that if an employee was deleted prematurely, their messages etc can be retrieved within an allowed timeframe.
2 votes -
ability to identify option selected by caller in the ivr when receiving calls
customer has their ivr setup to forward all calls to one extension no matter what option the caller selects. customer would like to be able to identify which option the caller selected when user receives the call
2 votes -
Allow Non Admin role users the ability to download voicemails in bulk
Allow Non Admin role users the ability to download voicemails in bulk . This will saves a lot of time for a user to retrieve the voicemails
4 votes -
Feature similar to Polycom BTOE that will allow a Ringcentral Phone to sync directly to Office 365
Please develop a feature similar to Polycom BTOE app that will allow a Ringcentral Phone to sync directly to Office 365 without going into the app.
1 vote -
Imprivata
Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC as well.
1 vote -
Please add a transfer to vmail softkey.
It would be very useful to have a softkey to transfer calls directly to voicemail without the need to have to dial * codes.
1 vote -
Add park hold recall timer for presence visual park keys.
If you program park keys as a presence key there is no park hold recall timer. Ring Central only offers park hold recall for global park keys and not for the presence park keys.
1 vote -
Allow E911 Addresses to be added to end user accounts with a simply one address or site selection.
Allow E911 Addresses to be added to end user accounts with a simply one address or site selection. At one time you could update end user accounts E911 Address by simply searching for the location and selecting it and it would automatically populate all the fields. Not sure why this was changed that you now have to distiguish Company by now adding the end username, searching to add the address and hope you don't have to manually input the data for the fields. Please change this back to first method which decreases resource time to complete.
3 votes -
Allow mobile app to be logged into multiple users simultaneously or take advantage of Android's "dual messenger" function
Android's dual messenger function allows you to run multiple instances of the same app simultaneously on one device. This allows you to be signed in to multiple accounts, or in this instance, multiple extensions, at the same time on the same device. The reason that I find this potentially helpful is because I am not able to receive messages(sent to our main number) while I am logged into my personal extension on the app.
6 votes -
Allow activation\deactivation of Custom Rule from an IVR
In my previous phone system we had the ability to create a password protected IVR that managers could call in to and turn custom rules on\off. We used this for things such as emergency closures to adjust call flow and recordings on the fly without Admin intervention.
2 votes -
Automatic Text Replies
This request is coming from a busy primary care doctors office. We use text messaging to communicate with our patients often. Sometimes we get texts after hours and on weekends. It would be great to have the option to send an automated text response when the office is closed letting patient's know other contact options and when our business hours are. I'm sure other businesses would appreciate this feature as well! Never let a client think they are being ignored but instead let them know when you expect a response!
22 votes -
Allow text messages with email address under new SMS policy
I am no longer able to include my personal business email address in text messages (they are not sent). Apparently this is due to a new policy that does not permit sms messages to be used to send links to lead generating websites. But the only "lead generation" on my website is a "contact us" page with a fillable form and a link to a hubspot scheduler to schedule a consultation.Now, when I tell somebody to email me documents, any message with my email address (name@domain.com) will not be sent.I'm not sending them a link to my webpage…
7 votes
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