11788 results found
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1st user in the call forwarding on the user extension will continue ringing on ring in order setup
My company main number will forward the call to a specific extensionThat extension has a call forwarding to several users and the setup is ring in orderWhat I want is after the rings that we setup on the first extension once the call jumps to the call group or user that I added, the 1st user extension will continue to ring
3 votes -
Hold and Transfer on main screen
Hold and Transfer should be on the main screen instead of a sub screen. Those actions are used often, it makes sense to put them on the main screen
3 votes -
Use custom extension numbering - allow different ranges for different categories
Allowing automatic extension numbering is a great idea.Allowing us to program this feature for each separate extension area is a great idea also.Example:Extension length 5User start with [1-8]xxxxIVR menu 90xxxCall queue 91xxxPaging group 920xxShared line 921xxDelegated line 922xxPark location 923xxMessage-only 924xxAnnouncement-only 925xxLimited extension 926xx927xx - 99999 - expansion.This allows for easy identification extension type and an organized method of assigning extensions.
4 votes -
Video Recordings and Text Transcripts to Archiver
I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well
8 votes -
Ability to add custom speed dial button to yealink phones from the portal
I would like to add speed dial buttons to all phones in an office (i.e. copy services, building security, etc) via some kind of template for the phone.
10 votes -
Global Custom Rules
We use custom rules for a number of our lines - many of these forward to cell phones or external lines or extensions at various points during the week, on-the-fly. Rules are interchangeable across all our queues (maybe 20 custom rules). Currently the Admin Portal requires me to create a new rule for each individual queue AND requires me to change it for each individual queue on the fly. What I would like to see is an option of ALL custom rules I've already created for any queue visible to toggle on and off along with the option to create…
7 votes -
Be able to link What's App to RingCentral
We should have the capability to link What's app with RingCentral without upgrading to Engage Digital
4 votes -
Make invisible mode more prominent
Similar to how "Do not disturb" mode in Ringcentral grid is very prominent, thanks to the red bar on the top, it'd be great if the "Invisible" mode is also prominent, maybe using a yellow/amber bar or something. The problem I face is that I go on invisible during night hours but forget turning it off during the business hours.
1 vote -
Call queue pick-up members should be able to pick-up any calls from the call queue not just the overflow calls
Call queue pick up members should have the ability to pick any calls from the queue
2 votes -
Company Fax Number option to enable and disable
We are a medical clinic and sometimes when we are closed for more than a week, we want to disable the fax so that messages are not received and the sender knows that their fax was not received. If we cannot do this, we have to respond to every fax and inform them we are closed, etc. It causes legal issues also if we receive a fax and do not respond.We ended up having to move my company fax to an auto-attend number instead and set that to voice only. We think that will work, as fax is not received.…
34 votes -
Option to show incoming call information without receiving the call
It will be great it we have the option to see incoming calls including the callerID from the Main number on the Desktop App even though my number is not listed to receive the call.
1 vote -
Complaint About the Programming of Ring Central's Website
This is the year 2023! There is no reason we don't have the number of our SMS and MMS Texts counted. We are charged per each texts, so we need to know how many we are charged for.I found I can download the history, but even that, Excel doesn't give us an accurate count of texts, some lines include double or triple chat texts.
1 vote -
Disable Call recording per location
Much better if we had the option for disabling Call recording per location, as some users are set to make calls and capture sensitive information.
1 vote -
Emergency E911 with out DL
I've looked at this article and it tells me to go to: Phone System > Emergency Calling > Automatic Location Updates. There is no "Automatic Location Updates" section in my Phone System screen. Only 911 Locations and Company ERLs. Why is the Automatic Location Updates module not available for us? but I dont have Digital line in my Extension
1 vote -
Show the actual extension of the device that answered the call.
Show the actual extension of the device that answered the call. For example, call from the main number should route to 101 and within 101 there is a ring in order which is as follows.: 102, 103, 104. If 102 pick up the call from the main number, the extension that must show on active call is 102, not 101.Phone that answered the phone should be seen on the device, not the extension where it was transferred to.
2 votes -
Allow Mexico outbound calls or forwarding in International Toll Free Service
International Toll Free Services number regulations for oubound calls or fowarding a call to another number. Currently, Mexico callers are not able to forward a call to another Mexico destination due to the regulation mandated in some carriers.
2 votes -
Ability of a client to hit the # button to bypass our long greeting voicemail message so they could leave a message and not waste time l...
...istening to the long message over and over again. I am a small business with a 3-minute informational message about my unique company. For people that have already heard this message, listening to it again for 3 minutes before leaving a message would get anyone angry. Having the ability to bypass that long message by hitting the # key and leaving a message is a great idea. Heck, AT&T that can't get even the simplist of things right has that feature, and you guys are much better than they are!
3 votes -
Forward received faxes to email
Randomly customers will fax documents to the main numbers or our locations. Since these are not assigned to users I have these faxes go to our Admin account which I monitor. I do receive an email notification that a fax has been received; however, there is no attachment requiring me to log into the Admin account. Since I will be emailing these faxes to the appropriate person it would be helpful if there was an option to forward to email along with forward to fax.If there is a setting that allows fax attachments to these email notifications that would work…
4 votes -
Point Site's Custom Answering Rules to Another Site
To be able to Point Site's Custom Answering Rules to Another Site without routing it to other extensions then route it to the other site.The customer does have a question it is possible to set the answering rule under Site A then to have an option to forward the calls to Site B. The only option is to another extension, voicemail, multiple extension(call queue) etc etc.
1 vote -
Adding Savi 8210 UC to the Recommended Headsets
Considering that Poly Savi 8240 is listed on the recommended headsets, Savi 8210 is within the model series. It has seamless features and fits their business needs.
1 vote
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