13021 results found
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Key beep
How to disable the key beep when dialing the caller's number on embedded app 2.0 Teams
1 vote -
Customize Audio for Call Park
Some users have asked for the ability to change the Call Park hold sound (currently set to typical ringing) to instead be music or a personalized audio message. This would greatly increase the chances of someone sticking around to complete their call when parked, as some people associate constant ringing with a failed transfer.
24 votes -
Option to Tick/Untick the "Phone Number" in the "Publish in Company Directory
When an Admin is in the process of creating an ext. user, the Admin only sees the option to tick/untick the "Publish in Company Directory" for 1) User, 2) Contact phone, 3) Mobile phone; there's no option for "Phone Numbers". The Admin will have to finish creating the user extension then go to Phone System > Phone numbers > All numbers > Search for the TN > Under Company Directory Settings > Publish in Company Directory to "untick" the DID from the Company Directory. This method is tedious especially if there are hundreds of DIDs that need to be excluded…
3 votes -
Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.
It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.
17 votes -
To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and i...
...t's respective recording if there is one. To play and show recordings in the performance reports and show who a call was transferred to in the call log as well as that call and it's respective recording if there is oneThis is what was seen and brought up in the SFDC case 21800622 where the customer thought the call transfer was not recorded
2 votes -
Bypass SSO.
I (admin) am trying to change a user's forgotten pin#. we use SSO instead of passwords, and to change the pin it is asking me for the current admin password, even though i am currently signed on as the admin AND we do not use passwords.
2 votes -
Move voicemail messages to another mailbpx
It would be helpful if we could move selected voicemail messages to another mailbox.
2 votes -
Silence or Snooze SMS Email Notifications from Identical Number within last few minutes.
I have a user who would like to be able to silence or snooze SMS email notifications from the same phone number within the few minutes.
If having a conversation with a client, SMS messaging goes back and forth. An email notification is being sent for each SMS text.
We suggest having the ability to combine or ignore email notifications from the same number within a certain close period of time.
1 vote -
Option to modify text ID information
With multiple phone lines, ensuring we use the correct company number for outgoing messages is crucial. We're looking to customize labels to specify which company line each message is for, streamlining our communication with clients.
1 vote -
Show Overlapping Days or Time Length in Custom Rules
I currently have the need for a custom rule for a user to apply from 5 PM on one day until 5 PM the next day. The rule is working, but there aren't any details available showing that the system knows the rule needs to apply through the next day, or the length of time the rule will apply for. Looking at it today, it seems like the rule will only apply for one minute from 5 PM to 5 PM on the same day. Having more details available would be helpful.
1 vote -
Use Company Fax as Caller ID even assigned to user extension directly
Use Company Fax as Caller ID even assigned to user extension directlyWe do not want our operator extension to receive the faxes. We want to use our company fax number as caller id even it is assigned to a user extension.
21 votes -
RingCentral App Faxing Option To CC Email address
We just received a request where a user could have the option to CC Email address when sending fax through the RingCentral Application
2 votes -
Option to opt out of Unified Inbox
Most of the users in my organization prefer to have the old layout in the Inbox in the RingCentral appPlease have the option to opt out of the unified inbox layout
2 votes -
Add a note
When communicating with patients it is normal to use a template. However, It would be incredibly helpful to be able to pin a note with the pt name or chart number to look them up easier. Or just to be able to tell them apart when answering questions that do not require us to go into charts.
1 vote -
ideas.ringcentral.com - Further Categorisation/tagging & Consolidation of similar ideas
Whilst trying to search for an existing idea to up vote the amount of returned ideas was overwhelming and not relevant to the actual idea which makes this feature less than optimum.
1) Consolidation of similar, the submitter can exclude their idea if feel not the same.
2) We only use RC via the MS Teams Plug-in, therefore would be good to be able to focus on idea about that product.1 vote -
stop randomly updating the Ringcentral app without warning.
I hate the fact that the Ringcentral app just randomly shuts down and restarts due to an installed update. While I totally appreciate the fact that the app is always updated, it would be nice to be able to control when the app will close and restart. Perhaps a button in the top right of the app(similar to Chrome, Edge, Vivaldi, etc) that says "Restart app to update" instead of the app looking like it crashed and then starting back up again.
1 vote -
add a list of number in admin portal .where agent can not dial out those numbers
the admin , should the ability to added a number in a block list , where agent could not have the ability to call those listed number .
the admin will prevent the agent to dial out those number1 vote -
Call forwarding - Differentiate external/internal calls for forwarding
Currently you only have the option to forward to voicemail, play an announcement, forward to extension or forward to external number for missed calls. This applies to all calls regardless if it's internal or external. It would be great if the system could differentiate between internal & external calls and perform an action against each.E.g. internal calls are played an announcement/engaged tone. External calls are forwarded to a hunt group
22 votes -
Custom IVR Rule
Create a rule for IVR Menu Ext 7 wherein an external number assigned to key press and if no answer after 4rings, the call will forward to another external number that is in the IVR Menu.
4 votes -
International Calling to Specific Number
Exception to dial out one specific international number without giving agents access to international calling.
8 votes
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