12731 results found
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Users doesn't show in RC App Company Contacts when it's not fully activated in Admin Portal
Users should show in RC App Company Contacts even if it's not fully activated in the Admin Portal like the RC Phone desktop application (Softphone)
1 vote -
Custom Rule for Unknown Numbers
Custom answering rule for whenever an unknown number or a person not listed under our contacts is calling, we can forward the call to a specific number.
4 votes -
To add multiple devices on ring settings on user extension to ring at once
Customer asked if there will be possibility to add multiple devices to ring on user's ext on a ring at once settings
4 votes -
Receive email notifications for sent messages
Hi! We would like to have a feature added for message notification to have an option to receive the notifications by email when we send a text message as well.This way everything can be kept and tracked via our email addresses. Thank you!
3 votes -
Continues Ring notifications for "Ring my phone when any user I am monitoring rings"
Current Behavior: When Ring my phone when any user I am monitoring rings is selected, all phone models will have audible and visual call notifications (ring) with group pickup call information. It Only ring once.It will be a better idea to have option to set how many rings/minutes it will ring the extensions.
4 votes -
Edit and Change dialing timeout on polycom phones.
Prior to a firmware update, our Polycom phones had a dialing delay of 5 second prior to dialing the number. After the firmware upgrade this was broken and set to 1 second. This is annoying as it doesn't allow enough time for end users to punch in a number. Thus it dials partial numbers and assumes they are extensions. Please set this back to 5 seconds, and allow the user to push "send" on the phone to initiate the call.
4 votes -
Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App.
Please add 159 to RingCentral dialing plan so we can dial it directly from the RC App. This 159 number is critical to the business as 159 is a short-code phone service that connects people safely to their bank's fraud prevention service.
4 votes -
Predictive dialer in MVP
Availability of Predictive dialer in MVP accounts
1 vote -
General access for Super Admin
The customer would like to have the access to change details such as profile picture on the RingCentral application of their user extension without logging out and in from his user extension. It will be more convenient if they will have an easy access for that kind of changes within user extension without knowing the password credentials of their user extension
1 vote -
Custom Rule for Call Parking
Customer wants to have a Custom Rule for Call Parking that only available every Saturday.
1 vote -
Outbound calling improvement
I get a complaint often that when users start to dial, the phone dials that initial digits (area code, etc) and says "extension not found" or some similar problem. There are probably timers at play with that? (and does that affect 911 call timing?) ... but users would like to be able to dial the full 10 digits before the call takes off. I tell them to dial and THEN lift the handset but it is intuitive to do it the other way around with traditional telephones, so it is a hard habit to break. Just a thought for improvement.
4 votes -
option to activate call queues in bulk via Admin portal
option to activate call queues in bulk via Admin portal
4 votes -
Enable bulk limited extensions
Enable bulk limited extensions
3 votes -
Import Presence Settings
It would be good to have the ability to import a user's Presence set up so it can be applied to another user. I understand that there is User Template, but it would be time-consuming to set it up again.
3 votes -
Bulk option for changing call handling of sites.
To have a bulk option for changing call handling in all sites all at once. If they want to change the zero dialing function for all of the 600 sites they have it will be less time consuming if they can do it all at once.
1 vote -
Restrict Outbound Calls | Only Allow Outbound Calls to Assigned Numbers
Submitting on behalf of a customer. A client would like to only allow users to call specific numbers that they assign, meaning if the numbers that they dial are not in the list of assigned numbers, it shall not go through or it should be restricted. This allows the account to have more control over the numbers that can be called by their users making sure that called numbers are only company allowed.
7 votes -
Transfer to External Number
Would be helpful to have the ability to transfer a call to an external number easily without having to type the external number.
5 votes -
There should be a Bridge call appearance feature setup on desk phone phone and should be able to assign to users that is a member of a c...
...all queue. Was trying to setup a BCA on phone no BCA feature that is only available on desk phone it requires RC app interaction Unable to assign delegate on users on call queues
2 votes -
have the reason for a number order refusal
In the admin portal, it would be useful to have the reason for refusal or the progress of a number request in: Telephone system / Number request / Number acquisitions : When a number is rejected, we have no information on the reason. When the status is in progress, we have no idea how long it will take.
2 votes -
Ability to recover unread voicemails that is over the limit ( 200 messages per mailbox)
we have had a phone number with mailbox exist 200 for a while
Are you able to recover voicemail that is over the limit?2 votes
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