9139 results found
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Allow call queue group members to be able to see popup on screen when second call comes in
Our receptionist is missing calls/incoming notifications when she is on the phone. Instead of getting all calls, some calls will bypass her and route to Sales. Call to our main number is routing to our reception group, which currently has only one member, so it then route to the exact extension of our receptionist. If our receptionist is on the phone, the call will ring 30 sec before it route to the next group - Sales. This behavior does not cause any issue 75% of the time, but in the case when she is with an actual customer and the…
3 votes -
Poly CCX 400 and CCX 700: Digit Map Timeout
A default timeout value is 3 seconds. It is not enough time for users to transfer a call.
1 vote -
Simultaneous phone ringing to all office personnel on incoming calls.
Give the option to set up an unlimited number of users to receive incoming calls simultaneous instead of the standard rotating or fixed order in small groups. Using rotating or fixed groups doesn't allow someone to pick up a call unless their phone is ringing.
4 votes -
Save mass text message groups
In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for group messages, just mass texting. As it is right now, we need to type in names or numbers individually every time we want to send a mass text, even if it's to an identical group we've mass texted before.
3 votes -
The ability to minimize incoming calls to access the app while someone is calling.
I cannot use the app features on my android device when someone is calling me. I cannot always answer every call and sometimes would like to turn off queue calls while inbound calls are coming in. I have to wait between calls to change settings or access messages.
5 votes -
User Outbound call limit feature
BT Cloud Phone:Users or User Roles Outgoing call blocking feature from BT to external numbersExample:only certain users with a specific role are allowed to call a certain number none BT or RC for that matterSimilar to Standar International Role but local (non-geographical number such as alarm services).Outbound call number prefix off feature.
6 votes -
Delay a user
The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.
5 votes -
Make changes on provisioning server: CISCO Short Interdigit timer
The end user is having problems with the call failing because they do not dial fast enough. We attempted manual provisioning but, this will take too long in the future if we make any changes. Because we will have to touch every phone, every time.
2 votes -
Silence audio of incoming call
have a setting yet on the app or on the admin portal that can silent the audio of incoming calls that only comes from the call queue. Having the agility of not hearing the ringtone all the time when a call is from the call queue
3 votes -
Sort SMS by date
it would be useful a sort feature, so I can organize in my app the messages if I need it
4 votes -
3rd party calendar to be viewed through the RC App
to be able to view the scheduled meeting using a 3rd party calendar.
4 votes -
RC App transferred voicemail to show originating caller information
Currently, when a transferred voicemail is received in the RC app it displays the number of the extension that performed the transfer, rather than the name/number of the caller that left the original voicemail.
5 votes -
Number instead of red dot for Windows desktop app chat notification
Instead of seeing how many new messages were received, it just shows a red dot in the RC Taskbar icon. Could we please have the option to make that a number again?
17 votes -
Option to remove a caller from the conference call and to see if the caller is still there
This was in the classic app. Kindly add in the new RC tool please. See attached picture as well.
17 votes -
Option to have Call Que Ring Softphone but Not Mobile
Many of our call que members cover inbound company calls in which it's not their primary company function on their softphones but uninstall the mobile app because it rings both, so this feature would allow them to cover call ques and still receive peer to peer calls or direct calls when moving around in the company
7 votes -
User-Friendly Website Registration Process
User-Friendly Website Registration Process, that gives detailed information on which plan is included on the promos (e.g. 30-day money back) FAX is not included.
1 vote -
Report to show availability for calls for team members
I would like to see how much time team members have their status on available during the working day.
2 votes -
Need report on toll-free usage to track against Billing plans purchased
A report in the Admin portal to track toll-free number usage against purchased billing plans purchased/ I would prefer to be proactive than reactive when purchasing billing plans for toll-free usage.
9 votes -
Need to Disable Users Ability to Pause Call Recordings
As admin, we need to be able to fully control all features. We do not want end users to be able to pause/end Automatic Call Recordings. Also, would like to see notifications if they were allowed and did so.
3 votes -
Add the ability in HUD to "Drop" / "Terminate" an active call/call on hold
I recently had to contact RingCentral tech support because one of our customer service representative placed a called on hold and then their RingCentral desktop program froze. After closing the program and getting back open their status was still "On a call" and it showed that call was on hold. There was no way to get rid of that status. The representative was unable to receive any new incoming calls from the call queues they were in. The RingCentral technician wasn't able to resolve this issue. While I was still on the line with the RingCentral technician the issue appeared…
4 votes
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