13022 results found
-
show call logs on call presence
Currently when someone is monitoring an extension through call presence, they see the calls coming in, and they can answer these phone calls. Unfortunately, if the the user misses the call that they are monitoring, it will not show in the phone log. It will only show the calls that have been answered through call presence. This makes no sense. Any call that comes through the presence should show on the users that are monitoring the extension.
15 votes -
Click to dial on Iphone
There currently is no click to dial feature on iphone devices. this is a major problems for mobile technicians who are trying to dial a call while driving. it is extremely inefficient and dangerous to try and type out a phone number into the app while driving. This feature works on Ipad and Android devices but not on iphone which is a major problem. Please implement a fix so that when i click on a phone number in the phone it pops up with the option to dial from ringcentral
6 votes -
Customer wants a contact list that's company wide. Should be a standard contact list that can be used by the whole company and their cli...
...ents.. Customer wants a contact list that's company wide. Should be a standard contact list that can be used by the whole company and their clients.
1 vote -
Modify DDS keys on polycom T53W
We are about to set the DDS keys for our Yealink T53W and came across this article from support website https://support.ringcentral.com/article-v2/Customizing-your-deskphone-key-layout.html?brand=RingCentral&product=MVP&language=en_US#supported-phonesplease add Yealink model phones on this feature, it will surely help
1 vote -
Allow an outbound call to the blocked phone numbers
When a number is blocked, it should still allow users to make outbound call to that number.
1 vote -
On the Message data export Ability to know to whom they send the message if the recipient didn't reply
Apparently, you will only know the recipient on the MDE if the recipient replied to the message by checking the Glip ID but if the recipient didn't reply you will only see who sends the message <creator ID> but there is no information to whom he/she sends it.
1 vote -
Bring back the pause media when a call is started
We had a feature (at least in the windows version) that paused all music and media if you answer a call. This is no longer an option and would be very useful to not have to manually pause my music when i call comes in so i can answer.
1 vote -
Specific Email notification of Call Recording for Multiple Site
Customer want to have a Specific Email notification of Call Recording for each of their Site to avoid confusion.
1 vote -
Edit voicemail greeting of a user extension by multiple users
A feature in which multiple users can have the capability to edit the voicemail greetings of one user extension/message-only extension and submit the changes through email
1 vote -
Limit users access to call recording
I want to limit the users access on the application to call recordings with the exception of 1 or 2 numbers. Please make this changes ASAP because this is a deal breaker for me to keep using Ringcentral. thanks
9 votes -
Allow the option to disable 2FA on Entire Account
There should be an option to disable 2FA on the entire account. 1. we do not want Ringcentral to tell us what is safe and what is not. especially when it comes to user accounts that are restrict to their daily activities. 2. we are a medical facility. there is a strict line of personal device usage at our location. by forcing a 2fa, you are making the employee to attach their personal device to a company asset. I do not think people at RC think this through
9 votes -
Over-riding a custom rule
We would like to have a feature to over-ride a custom rule. There are custom rules that doesnt work because the system thinks there is a conflict between those 2 rules. Just like in my situation, when our did is dialed, we wanted the phone calls to be forwarded to our main number. It limits us from dialing the DID of the other extension. It goes to a loop. The work around that we thought that will work is creating another rule where we can utilize the called ID on custom rule. Custom rule is set up perfectly. Whenever the…
9 votes -
Sync Desktop Contacts with Cell Phone App Contacts
Currently My desktop App Contacts do not sync with my mobile app contacts despite using the same login information. If I am unable to be in the office I cannot access my clients numbers from my cellphone app. And who wants to type in all that information twice
16 votes -
Don't notify/save blank voicemails
I receive a lot of empty voicemails where people don't leave messages.Please add an option to RingCentral not to notify the user of these, and instead auto-delete these voicemails.
2 votes -
Location calling from needs to be prominate in Apps
Whichever app is used, IOS / Android or a PC, the location that calls are being from should be prominently displayed. Not popped up somewhere, but displayed in the app. Not doing so users could forget to update and calls to 911 showing up at the wrong location. Important when seconds can count... Sure, they read that pop up or email warning them about it... But if the app indicates the location name, it will help minimize this potential risk to an organization.
2 votes -
Ability to send a voice message blast.
Columbia University would like a way to send a voice message to all or segment of employees. This message could be an emergency message, president greeting or some type of employee notification such as benefit enrollment
10 votes -
Add the ability to see Online/Offine Status of Hard Phones through the User List Download In ServiceWeb(Excel & PDF)
When downloading the entire user list in Service Web in Excel format or PDF format, I would love to see a column added to see the online/offline status of each hard phone we have on the UID. This would enable us to perform quick audits to determine the status of hard phones at any given time period without having to click into each user/extension to check this under Users<Devices.
7 votes -
An option to check the history of the deskphones
An option to check the history of the desk phones.The customer would like to have an option in the portal to see the history of the device
(from what extension or number it was assigned before re-assigning it to a new user?).2 votes -
Please allow SCIM initial sign on for the Microsoft teams RingCentral plugin
SCIM initial sign-on for new users on different plugins for RC works fine. However, the teams plugins require the user to be activated/signed on to RC before being able to log in through there. SCIM is there so that the user is able to get their credentials off of AD, but the teams plugin does not allow this
3 votes -
Remove option to control DND on Polycom Phones
We need to have an option to remove/disable the ability to control the DND feature on Polycom Phones. This is to prevent other users to go on unathorized DND status.
2 votes
- Don't see your idea?