12731 results found
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Report to show RC Desktop Client Usage aka Logins (Analytics)
hello! I would like to understand if there is any report available in RC Analytics or on the backend that could show us the number of users who never logged into their RC app, potentially along with their RC desktop client software version. I'm speaking here only about the desktop client not the web-based version. Thanks!
2 votes -
Restriction for User Extension
Feature Behavior:As a super admin we should have the ability to restrict user extension to make changes on their own settings
4 votes -
Ability to Assign Credentials and Activate Users after invite e-mail has been sent
We often are forced to program hard phones and ATA's with invalid e-mail addresses when bulk creating accounts. Once the e-mail invite is sent we lose the ability to assign credentials and activate the account. This is an important feature for us because periodically we remove unactive accounts to recycle licenses, and we fear we will remove legitimate devices that do not show they are in the activated state.
12 votes -
Zero dialing per user ext
Currently, the generic call flow if some caller to our main IVR presses 0, the call gets routed to voice greeting.
Now, with the newly added number (905) 418 3526, we do not want the same call flow if some caller dials "0". Instead we want the call to go to its designated mailbox, if caller dials "0"
8 votes -
Favorites and Presence
It would be beneficial if, when having a phone with favorite/speed dial contacts AND managing user presence status if the favorites showed on the phone first, above the presence users rather than under then.
1 vote -
Voicemails left for outbound calls to be recorded.
I am doing some auditing on the calls that our agents make to our customersSometimes our customer's call goes straight to their voicemail, but it seems that Ring central does not record this in the call recording - is it possible to set it so that any voicemails that we leave our customers are recorded please?
1 vote -
Multiple Scan to fax
Adding the feature to allow multiple scanning instead of doing it one by one only as it will save a lot of time when using scan to fax
5 votes -
Call Queue Caller Prioritization
We would like to have the option to prioritize some callers/numbers in the Call Queue, where in Call Queue members can answer them immediately, regardless of whether they are available or busy.
3 votes -
Add ability for call queues to be added to call monitoring groups
Manager over IT service desk would like to monitor calls that come into a specific call queue and not the individual user extensions (the manager does not want to accidentally monitor a user's personal call).
16 votes -
Unified Outbound Calling
Currently users are forced to choose between the softphone application or a paired desk phone as the default device for calling out in the desktop app. Please consider a more unified experience where a user can select the app or device they want to use to make an outbound call on demand each time they initiate an outbound call and/or give better options for assigning the outbound device. This could be as simple as putting a dropdown on the main screen of the app where you select your primary calling device, or picklist everytime you click something in the app…
4 votes -
Hot Desk Phone Logged Out Display
When hot desk phones are in the logged out state, they display the tenant super admin's extension and the clock in the super admin's time zone. This should be customizable. I have hot desk phones in multiple locations in different time zones but now many of them show the wrong time as only a single time zone is allowed for all.
7 votes -
"Enhancement of Analytic Performance Report with Call Handle Time Filtering"
Introduce a new feature to the Analytic Performance Report that allows users to apply a handle time filter specifically for instances when users are actively engaged in calls. This feature will differentiate between the handle time contributed by users during their active engagement on calls and the total call duration, including transferred calls. The objective is to enable the accurate calculation of user handle time during their active participation in calls.
3 votes -
Remotely uninstall RC app.
I'm trying to find a way to remotely uninstall all ringCentral so that I can reinstall the RingCentral MSI and fix this. We have around 300 desktops and while not all of them are having this problem, I can't go computer to computer uninstalling this by hand.
1 vote -
Extension Creator and Date of Creation
-Admins would be able to just click on an extension and know when & who created said extension-Admins can currently look it up via Audit Trail but it is limited to 180 days
1 vote -
Filter Faxes based on the Topic
It would be nice to have an option to filter inbound faxes based on the topics they have and route them to specific extensions or numbers.
1 vote -
Ability to assign any digital number from the account to a Message only extension
The customer would like to assign an unused digital number to the Message-Only extension in his account.
2 votes -
Restart phones online through the RingCentral portal
Restart the phone without having to go the site location each time it needs to be rebooted.
3 votes -
RC app Choose file location for save voicemail
Would like to have an option of choosing which location on the computer to save files like voicemail, recording, and others. It is very inconvenient to manually locate the file on the downloads folder and save it in a different location, instead of once downloaded you have the option to save it anywhere on your computer.
2 votes -
Have an option always ring on RC app desktop to ring indefinitely
The setting "Always Ring" would only ring for 6 rings/ 30 seconds. It would also be great if we have the option to have it ring indefinitely.
4 votes -
Remove Fax Tab in the App
cx requested to have an option to remove the fax tab in the app // they already turned off fax feature online and changed number to voice only but the fax tab in the app is not being removed
9 votes
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