12096 results found
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Send Fax attachment to email if OBi doesn't pickup
This will make is so we won't miss faxes if the OBi doesn't pick up. It will send a fax attachment to the email attached to the extension like it does if you fet a fax on a normal extension.
4 votes -
Increasing number of logins on one extension
Our organization has multiple employees (about 9 employees) using the main line (extension 101) at different times of the day. We were told that there is a limit of only 3 devices logged in at one time... There are usually 3 or less people logged in at one time, but one phone is still getting a notification saying that too many devices are logged in and that it cannot receive incomings calls. It can only text or make outbound calls. We also googled the amount of lines... And your website says "Up to 8 lines and 16 desk phones per…
22 votes -
Make Messaging Permission in Custom Roles a Native Feature
The Composability process was launched in December of 2019 as a way to hide or remove the Messaging capability in RC App. Reference https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit?usp=sharing As new employees join RingCentral it has become evident that this process is not easily understood, forgotten, or never trained. You can do a search in various RC App support teams and find this as a common topic to this day where our employees continue to seek guidance on this process. The process has become a post sales drag on many resources in the company, especially SEs. The request is to make removing or hiding Messaging…
33 votes -
Automated Call for Downtime
in any case there is a downtime or their RingCentral app is not working, want to have an automated system that will call customer to inform them that the they cannot accept any incoming calls since their phone system is down
4 votes -
Automated IVR - Call handling
Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ringcentral clients. Thank you
4 votes -
Search Text in Adaptive Cards
We have notifications go into RingCentral from incoming webhooks in form of adaptive cards. They contain text that can be selected and even copied but cannot be searched within the RingCentral app. Would it be possible to update the search function to be able to do this?Thank you!
2 votes -
Send Group Voicemails to a RingCentral Team
It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the voice-to-text right in the place where they're spending a lot of their time already.I found a workaround to make this happen by creating a user, assigning them a license, and adding them to both the team channel and voicemail distribution list. The issue is that the text formatting gets wonky, it doesn't include the audio attachment, and we…
84 votes -
Caller ID on Presence Buttons
In an executive, assistant scenario, we would like the ability to view the caller ID of calls that are incoming or active on a monitored line or presence key.
7 votes -
Audio Conference Transcription
Audio Conference Transcription - to have a transcript of the conference call.
4 votes -
search for text stored within notes
I use noted extensively and aside from searching notes names, I am unable to find a pattern of text stored within
1 vote -
Have Call Logs Report For Toll Free Number
Customer wants to be able to Run Call Logs Report and filter by Number Type (Toll Free)
2 votes -
Block unregistered SMS on your account by disabling SMS on unregistered numbers.
Want to block the unregistered SMS on the account by disabling SMS on unregistered numbers? Since the only option right now is once you block the number of incoming calls, SMS and fax will be blocked but we need only blocking the SMS only
2 votes -
New routing option for call queues that moves down a list of agents without referencing an idle timer.
Customer who want to fairly and evenly distribute sales leads amongst their team and not have personal calls from their agents disrupt the order calls are received. This list would have the agents loaded into a queue and calls would be distributed down the list and once it reaches the end, it would start over at the first agent again.
8 votes -
capability to show caller id name and number when doing outbound call , unfortunately we only have one option to choose . its either our...
... name will show or direct number to our extension. capability to show caller id name and number when doing outbound call , unfortunately we only have one option to choose . its either our name will show or direct number to our extension
3 votes -
Report showing missed called when agent isn't on the phone
Looking for a report that shows # of missed called BUT when the agent isn't already on another call. We want to have an accurate picture of missed calls when agent is available. We do not use queues either
3 votes -
Indicate numbers function in CSR
Customer is requesting for numbers to be indicated if its a company number, fax number or just a regular number listed on the CSR for port out process
1 vote -
Ability to auto join and manage a private team
We should have a feature allowing us to join and manage a private team. This is a must for teams without admin or who are inactive.
1 vote -
Voicemail message received by a specific group
The customer wants to have a feature wherein they can press/dial an extension from their physical phone to leave a voicemail message then it will be received by a specific group of people through voicemail's alert in their phone. This is convenient to leave an announcement to a certain group which they had from their previous provider.
1 vote -
Report for only certain extensions
You can add a report to pull up only the calls made from certain extensions and set it to daily or weekly etc. For example, we want only the report for 5 agents that are working on a certain sector of the company.
1 vote -
Show cover page with Failed fax transmission notification
When getting a failed fax transmission email we receive the phone number we faxed and the attached documents but not the cover page. Sometimes we fax multiple times to the same fax number but they are for different clients. There is no way of knowing which one failed cause the document names are the same. Also when going to the failed faxes you can't click on the document to view the pdf like you can for successfully sent faxes. So perhaps a fax notification option to add the first page of the cover page to the notification. Thanks.
5 votes
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