11804 results found
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add custom emojis
It would be helpful to add custom emojis or a logo to a text message.
14 votes -
allow overlap of 2 different rules
custom rules only allow 15 minutes intervals for 2 different rules that send calls to different receivers.our customer needs to allow overlap of 2 different rules like e.g 12am to 9am monday to tuesday 9am to 4pm
2 votes -
Adding another phone number as their RingCentral number
Adding another phone number as their RingCentral number
1 vote -
Text message prompt instead of a voicemail
Can we have a way to be prompted for a text message instead of prompting for a voicemail if someone is not available? It will be much better to have this feature other than a verbal announcement.
1 vote -
Capability to change the User Status using the Pop-up dialer of RC App.
This will be beneficial for the users when they need to change the user status while the RC App is running in the background.
1 vote -
Unlimited amount of text notifications to an extension or queue.
Currently, there is only 5 people maximum that can get a notification via text when a missed call, voicemail, or fax comes through. I want all of my users to be text notified when there is a left voicemail or missed call to ensure maximum visibility to our support desk.
2 votes -
Track logs for timeclock purposes
It would be good if we could track login, logout, lunchtime and brakes of the users. mainly for timeclock purposes
2 votes -
Limiting dial-by-name directory to the site
We would like to have the dial-by-name restricted to the the site that the users are assigned to. Currently, when the site other than the "Main Site" is dialed and the dial-by-name option is selected, the all of the users are searched instead of the current site.
7 votes -
Ability to change the times the prompt is played if caller enters no action
Ability to change the times the prompt is played iff caller enters no action. Currently hard coded at 3.
8 votes -
the ablity to change your main number
There's currently no way to change your main business number without having to phone in and waste an agent's time. I wish I could do it from the web portal like any other change but this feature is blocked. I hate having to call in the phone never gets my pin right and has so many errors.
1 vote -
Call Queue status as a Banner similar to DND
Please add a feature where, like the status banner for DND, we also see a status banner for being off the call queue. Users do not remember to check their queue status after switching it off. While we can prevent people from getting off the queue, this is not desired and would be counter productive to our workflow. This was a feature of the original RC Phone and really needs to be added to the new RC App.
21 votes -
Indicator in Admin portal to see if number is SMS enabled
Please add a way in the Admin portal to see if a number is SMS enabled or not.
4 votes -
When a user's email is changed, it should also change the voicemail to email notification
when you change a user's email, it doesn't change the voicemail to email notification's email. This needs to be updated.
9 votes -
when a lines busy automatic shut off
If you're dialing people and your hands are away from the phone and it's busy it keeps beeping and doesn't shut off like other dialers this is totally a big issue that should have an option to turn off. So it disables the busy signal after three seconds otherwise it sits there playing this tone all day.
2 votes -
Need SMS 2 Factor Authentication Capabilities
The SMS feature on the Ring Central App and Destock versions should support receiving 2 factor authentication texts from different sites/carriers/etc. Most login features now require 2FA. In our office currently, my colleagues and I constantly have to get a 2FA from someone else in the office because we have to use our own cell phone line numbers. If one person is busy or unreachable, then we cannot access that account/site/etc. Having this feature available through your SMS service would be incredibly useful and would make office life far more efficient. Please add ASAP.
26 votes -
RC App: Call Disposition Feature
Without integrating a CRM, the customer would like the app to have call disposition feature for tracking purposes of top call drivers.
3 votes -
Mitel 6940 different ring tone for internal calls (call within company level)
Like to have a feature when the call is within the company, the ringtone of the physical should or can be personalized to be different from any (outside) incoming calls .
11 votes -
Allow Option to Disable Call Recording on RingCentral for HubSpot
Allow Option to Disable Call Recording on RingCentral for HubSpot
1 vote -
Request to have A Green check mark - for outbound calling using a toll free number to mobile/landline number
Currently customer is getting the green check mark status when they make outbound calls using - a toll free number.But once they call a mobile/landline - the green check mark status is not showing at all.they would like to get the green check mark status to all types of lines they call when they use the toll free number.
1 vote -
Have an option on Admin Portal for every User to toggle ON/OFF Notifications(Fax, Voicemail, Missed Calls and SMS).
Must have a separate option for each User on their Admin Portal to avoid confusion if the notification they receive is for Fax only, Missed Calls, SMS or Voicemail.
1 vote
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