12098 results found
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DND state routes call to another user but voicemail circles back
This would allow us to keep the current setup we've got in Mitel once moving over to RingCentral. There's no ability to change where the call flow goes once in the DND state. We can achieve something Similiar through call rules, but this seems like a feature that should already be implemented.
2 votes -
Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.
Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time. Something along the lines of "You are currently caller X in the queue and your estimated wait time is X minutes." Base this information off of current queue activity and average wait time before answer.
26 votes -
Block "Unknown" Caller ID
I am talking about being able to block calls that have no real caller ID or are noted as “Unknown “ As far as robo calls. There should be an option to block them with out ringing throughSince I with to your company a numbe of years ago the amount of spam calls I have to deal with have increase by factor of 10 or 20 time.. Almost like you sold my info
10 votes -
Option to delete all SMS and Internal Messages sent and received in the RingCentral Desktop App.
Currently, bulk delete is available per conversation only but the customer wanted to clear out all the SMS and internal messaging ever sent and received in one click.
10 votes -
Auto Reply Text messages for when office is closed
There are times when office administrators are out of the office and not available to look at their phones, so this feature would allow for immediate responses to clients informing them of the protocol for immediate assistance.
2 votes -
Option to not allowing User on deleting the Voicemail
Have an option to not allow the user to delete any voicemail and will provide access for listen only.
2 votes -
Option to report issue to existing case instead of creating a new case.
It would be nice to be able to report an issue that is related to another case by giving the user a location to reference an existing case. Currently when you Report an issue it creates a new case number, which then has to be routed to support staff that already have a case open for exiting problem.
2 votes -
Simplified guide on how to use the RingCentral MVP app
One of our customers would want a simplified guide on how to use the RingCentral app; how to make calls; how to check messages etc. The customer wants a simple printable guide that's available in either the admin portal or the support site
2 votes -
Ability for multiple users to log in on a desk phone
Hi Team, The customer would want to have the ability for multiple users to log in automatically on a desk phone.
1 vote -
Double dialing
one of the users has a carpal tunnel, if the call was not answered it will dial again the number the second time
1 vote -
Name screening feature
To avoid spam calls, when customer is calling the specific number customer should provide their full name and if no name was given the call will be automatically disconnect
2 votes -
Remove the beep which agents hear when their manager starts to monitor their calls
When our manager starts to monitor a call, there is an audible beep which both the client and the agent can hear. This need to be removed as there is no reason a client should hear this. Also, it would be better if the agent did not hear this either. I do not see any reason why this is not removable.
4 votes -
Performance Reports - additional filter for office hours
While the performance reports include the option to filter for day/week/month along with a specified timeframe per day, there is no option to filter for specific hours and timeframes over a longer period, e.g. I want to have a report for a full week or month only considering those calls that were active during office/business hours.
28 votes -
View all teams created by other users even if you're not a member
I know I previously came across a place previously where I could see all the different teams which have been created on our account, but I can't find it anymore. I only see the teams I am a member of - I know there are a number of other teams. As the system administrator/owner, I know there was a place I could go to see ALL the teams, whether I was a member or not...
2 votes -
Show how long someone has had an "away" status
In other apps, such as Teams, if someone's status is "Away" or "Offline" it will show the last time they were available. It might say "last seen 19m ago" or something similar. Could we get this visibility in RingCentral? I've had managers ask me for this so they can see who is abusing their "Accept Queue Calls" toggle button.
2 votes -
Adjust Caller ID reader speed, VM retrieval from Deskphone.
When retrieving VM from Deskphone, the system voice reads the Date, Time, and Caller ID of the caller. The Date and Time portion is OK, but the Caller ID portion is a little to fast, and it is hard for most users to catch the number.
2 votes -
Dynamic Call Queue Membership
Would like to be able to have call queues add/remove members based on dynamic rules. For example, if we have a call queue for our Recruiters, it'd be great to be able to have a rule with conditions such as: Account Enabled = trueDepartment = RecruitingTitle in "Recruiter 1","Recruiter 2"Title not in "Recruiting Manager"
4 votes -
Adding Paging to HUD-Deskphone
Adding Paging to HUD-Deskphone
4 votes -
Increase primary members for a call queue
Increase the numbers to more than 10
4 votes -
Manage external apps or URLs for incoming calls - add option for "external calls only"
We use the option to provide pop up information (website) about the customer for our customer care team and it is really usefull. The issue is the URL is opened for every incoming call, including internal ones.Is it possible to add the option so the internal calls can be excluded (I mean the external app or the URL is not activated for internal calls but still work for external calls)?oWould be nice to have the option available for RC Phone and RC Web/App so the option is there for whatever the app user use.
1 vote
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