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10496 results found

  1. More granular settings for Sequential call queue member rotation

    Ability to set call queue members to rotate every week instead of by call like it currently setup for. Any inbound calls that would come in would be the responsibility of only one member for that weekend instead of ringing the next member in line, and that would change every weekend. We'd like to have this setup without manually changing it every week or creating custom rules for every member.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  2. Add Domestic calling rate 0845 in admin portal

    In the admin portal - Billing - Calling rates - Domestic rates - United Kingdom Non-Geo Destinaton to be added also the code 0845 next to 0843 and 0844 because it is similar as per Day 2 Support confirmation. Also to be added to the table in this document https://download.avaya.com/css/public/documents/2758774

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  3. Please allow for a notes section under voicemails AND return the text button on the web app under Voicemail.

    With multiple users it would be very helpful to be able to make a note if a VM was replied to. And I would like to see the Text option returned to the Voicemail section as now we have to take extra steps to text back someone via desktop.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Option to Generate User Call Handling Settings and Voicemail

    Verbatim: I need to run a report on configuration of settings for our users extensions. Primarily I need to identify all extensions set to the default voicemail setting.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Re-Run Credit Cards

    Sometimes we bump our credit limit, as we use the card for many things. Not letting us re-run it is contrary to industry standards. It is the ONLY credit card we use.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  6. Play a chime when the call ends

    When a call drops, I have no idea because there is no chime to let me know. Also when the other party hangs up, I would like to know that the call has ended. This feature exists in competing products (for example Microsoft Teams). Thank you.

    10 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  7. Attach Audio File to voice-to-text notification email

    The voice-to-text transcription is not perfectly reliable as it is, and it would be easier to share voicemails among coworkers if there wasn't the additional step of having to download the .wav file and attaching it to an email. If that .wav file were attached to the notification email, it would be an improvement.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. Allow Custom rules to allow unconditional forwarding to several user extensions (not group) instead of just one

    This configuration would allow to have multiple extensions receiving all calls without taking into consideration the status of the users. With this behaviour, multiple users will received all incoming calls even if they are already in a call, allowing operators to respond to multiple calls without the need to capture another's operator call, which is what is happening when we use a call queues.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  9. More Flexibility in Live Answer Options

    We would like the ability to direct our main line phone calls between work hours and after hours WITHOUT creating custom answering rules. We have a live reception call queue for work hours and an auto-receptionist for after hours. Our workaround is with custom answering rules - which gets messy and runs the risk of interfering with each other.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Call Queue setting options.

    Add more options like Not wait or Voicemail ...When members are available, but no members answer or all members are busy or unavailable .

    1 vote
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. RingCentral Mobile & Desktop App: Generate Diagnostic Bundle/Data for Admin

    It would be great to see an option in the RingCentral App for users to generate a diagnostic bundle that they can then email/send to an admin.The diagnostic data would contain pertinent information relating to the App and environment to help with troubleshooting issues e.g.App VersionApp PermissionsUser logged in details e.g. extention, DDINetwork settings quality test dataOperating System / PlatformApp SettingsApp logs (if any)Note the network settings and quality tests are of particular value. As often issues found appear to be network related.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Ringback Time Adjustment

    We would like the ability to adjust the amount of time a parked call ringsback. Currently it is set at one minute, we would like the ability to adjust that.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Enable Transcript function in Admin Portal to capture both/all sides of text conversations, not just responses back to me

    We want to be able to push a button on the Admin Portal which will generate a transcript of both or all texts as part of a particular conversation; at this point we have to hightlight on our cellphone, copy, create email to outselves and create "transcript" that way. PLEASE ENABLE 'TRANSCRIPT' function so that entire 'conversation from initial text sent out is captured and able to be reproduced with the push of a button

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Persist - Add Phone Support for Yealink

    Requested BYOC Survivability in China - Solution Supports same phones as Persist. Need Yealink phones supported.

    4 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  15. Text to Speech to Overhead Paging via RingCentral App

    Have the ability to type out a message in the RingCentral app, and send that message to a RingCentral Overhead paging group. The message would be converted from text to speech. This would be helpful in our retail environment in two main situations: 1) when additional help is needed out front. We could discreetly type out the message "customer service needed out front" and page the message to the back without having stop working with the current customer. 2) If the front customer service person is on the phone and someone walks in, we need to alert assistance is needed…

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  16. Admins need to control RingCentral app settings

    Instead of trusting all employees who are RingCentral app users to set their own app settings appropriately, administrators need to be able to control those settings through the Admin Portal.

    26 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  17. bring call queue management into the app

    Bring call queue management into the app. It's frustrating to move back and forth between the app and the web page, especially on a mobile device. calling from the web page does not work, nor does listening to the voicemail.

    19 votes
    Future Consideration  ·  1 comment  ·  Call Queues  ·  Admin →
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  18. RingGroup caller ID labeling and customization

    Current Situation:
    Vonage and Star2Star offer admins the ability to present the RingGroup name and/or custom labels along with the Caller ID name for calls sent to RingGroup members.
    RingCentral does not provide the ability to add custom labels, tags, or prepend text to the caller ID of calls placed to a Virtual Extension RingGroup.

    NVA is evaluating RingCentral’s Call Queue and Virtual Extension RingGroups on Yealink T46U’s.
    RingCentral Call Queues, which offer the Caller ID manipulation feature requested by NVA, cannot be used in place of RingGroups due to Call Queues not being able to present more than one…

    2 votes
    Future Consideration  ·  0 comments  ·  General Phone  ·  Admin →
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  19. Flip to Shhh.... or Mimic Manufacture Device Phone Settings

    Self explanatory I think... If not then...Have the ability to quite an incoming call by flipping the phone over or pressing one of the volume or power buttons. Similar to the phones setting offered by the mobile devices manufacture.

    2 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  20. Persist - Add Phone Support for VVX 250

    Need support for Polycom VVX250. VVX350/450 are back ordered and VVX311/411 are EOL.

    4 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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