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10410 results found

  1. Bug report: Multiple flips may require closing and re-opening the mobile app

    Scenario:Initiate a call from the desktop phone.Flip the call to the mobile app.Flip the call back to the desk phone.The mobile app no longer recognizes that there is an active call and does not offer the "switch the call to this device" option. Close and re-open the mobile app.The mobile once again recognizes that there is an active call and offers the "switch the call to this device" option. The mobile app should be updated to always recognize the active call on the extension, without the need to close and re-open it.

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Allow Users To Turn Off Call Waiting

    I want to give 100% of my attention to the person on the phone. It is distracting to have incoming calls clamor for my attention. If I am on the phone, I want incoming calls to go straight to voicemail. Thank you. Molly Friess, (907) 313-4840

    27 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  3. Presence indication of users on Dial Pad on Desktop Application

    When making and transferring internal calls from the dial pad on the Desktop Application you can't see the users presence status (In a Meeting, On a Call, DND etc.). Being able to see the Users current presence state would improve the user experience.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Ring Central Desktop app install options

    Currently the exe format of the install seems to have limited command line options and the MSI install is a much larger file. when using tools to remotely push applications to install this becomes a problem. looking for a way (but not limited to) push RC desktop app and have it install for all users not just single user install. also there is a popup window at the end of the install that wants to add the firewall rule need to suppress that prompt and just do it now MSI install has the command line option for allusers=1 but lack…

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. Caller ID name should be visible for Toll Free

    Our Caller ID shows up as different for each phone in our office

    137 votes
    Future Consideration  ·  27 comments  ·  Other  ·  Admin →
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  6. Mandatory Listening to Company Introduction

    We would like to enhance our RingCentral account by adding a feature that does not allow incoming callers to bypass the Company Introduction. We have required statements in our Introduction and would like to ensure all callers hear the full introduction.

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  7. Add Presence for call group/queue

    Would like to add a call group/queue as a precense to add as a shortcut on deskphones, for groups like IT Support etc.

    12 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  8. Add an option to block deleting call logs in Ring central application

    our employees do not answer a phone and it goes as missed call. They want to erase their track so that we don't know if they are answering all phone call so they delete the missed phone log or any other call that they feel its to their benefit. We want to have an option to block deleting phone call logs

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Call routing based on configurable number of days instead of specific date range(s)

    Each employee on my staff is on-call for one-week periods. Can you please add time based scheduling that allows one to program a special "call answer rotation group" that can automatically cycle through each member of the group after a user-configurable number of days? It would make it MUCH easier than having to build 52 new rules each year.For example: the call-answer rotation could be set to 7 days, with 3 members of an "on-call" group. Every 7 days, RingCentral would automatically switch to make the next person in the queue receive all calls to that pre-configured extension, and would…

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  10. Option to display 24 hour time in chat messages

    We have several users that would appreciate being able to show 24 hour time instead of the standard time. i.e. 13:00, 19:00 versus 1pm, 7pm.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Click on a previous phone call and create a task out of it

    Click on a previous phone call from the RingCentral App https://app.ringcentral.com/phone/callhistory and create a task out of it and assign it to someone via

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. On hold IVR menu allowing callers to press a button to be transferred to Voicemail

    Current IVR menus allow 0-9 button to be programmed to send to Voicemail of specified extension. It would be nice for the caller to have the ability to hit the programmed number and transferred to voicemail as an alternative option to waiting. This would allow us to lengthen maximum call time in the group for those who prefer to wait for someone.

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. RC App automatic logout timer

    The request is to create a Session Timer for the RingCentral App that is separate from the Service Web Session Timer. Admin teams need to be able to automatically log a user out of the RC App after a fixed amount of inactive time The Session Timer only works for Service Web and not the RingCentral App.

    3 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  14. Option to Hide Direct number on the app

    Can we hide an extension's direct number within the RingCentral app?

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Ability to Intercom from Mitel 6940

    Please enable the ability to user Intercom feature from Mitel 6940 model phones

    3 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  16. Allow for pasting images into the RingCentral App

    Like Slack and other apps, it can be very helpful for me to be able to take screenshots and paste the results into the app - rather than needing to save as an image then upload.

    4 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  17. Set phone to DND during synced calendar meetings (RC or otherwise)

    It would be nice to have a setting to allow all calls to go to voicemail when in meetings, whether they are virtual RC meetings or in person meetings so anything in say a synced Outlook calendar would be able to set phones to DND.

    43 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Additional Presence Profiles for Breaks, Lunch and restroom breaks.

    Request to have these available for queue type situations

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  19. Maintain list of recent status messages

    In addition (or maybe instead of?) the standard pre-built status messages, it would be helpful to have some of your previous status messages as well. For instance, we're often indicating where we are...at the office, working from home, etc. It would be really convenient if you could just toggle back to a previous status, without having to type it all over again. Having your own custom list of status messages is arguably more useful than the generic messages.

    2 votes
    0 comments  ·  Application  ·  Admin →
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  20. Ability to Hide Main Company Number

    HiPlease can we add the ability to hide the Hide Main Company Number. This number is not used within the organisation and causes a great deal of confusion for our users when this number is inadvertently selected.We need to keep the ability to change outbound identity - and it seems strange that RC do not allow us to hide what appears to be a legacy feature.Thanks for your consideration.

    13 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
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