9185 results found
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sms chat bot
More and more we are doing business online. My company needs a chat bot. One for my website (which I can outsource and add) and I need a SMS chat bot that I can market the phone number for texting and using a chat bot for my company
7 votes -
Page Count on CUSTOM Coverpages
Page Count for Custom Coverpages
14 votes -
Increase The Length Of Time Faxes Remain Available In The Sent Folder
Increase The Length Of Time Faxes Remain Available In The Sent Folder to a minimum of ONE YEAR!!!I access RingCentral through a Browser on my desktop computer.Marvin P Stein / marvin@marvinpstein.com / 01/05/2021
6 votes -
Dial Zero to reach operator from user extension
Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
10 votes -
Mass downloading of picture SMS
It would be very efficient if there was a feature where the Ringcentral user is able to download all the pictures sent through Ringcentral by the customer. It is very time-consuming when the user has to go to each picture one by one to download the picture.
4 votes -
Add an Ignore button so calls can be forwarded while on the Mobile App.
The calls currently ring over any calls I am on and I can't make it stop if I want my customers to be forwarded. I can only select send to voicemail.
9 votes -
Screen stays on and available, even when you switch off the ringcentral app
Screen stays on and available when you switch off of the app, go to another tab... dueing working hours.
1 vote -
Switch Users/Extensions Seamlessly
As admin, switch from user to user or extension to extension within the company seamlessly on the app with the profile icon.
3 votes -
Ability to save custom message for Reply with Message feature
Only Predefined messages are appearing and 60 seconds is not an enough time to create a custom one. Hopefully, they will have an option to save or edit Predefined messages for it.
6 votes -
RC App Faxing - need ability to add info in To, Company and Phone fields
When sending a fax through the RC app there is only an option for the sender's fax number, cover page, note and attachment. There isn't an option for the recipient's To, Company and Phone. If you want to add this info you need to add it to the Notes section at the bottom of the cover page which doesn't look as professional.
10 votes -
0 option when in VM
0 option when in VM.THis is a std feature in many legacy PBX solutions. When a customer calls into a DL/DID and routes to that DL/DID's VM, they want the customer to have the option to press 0 and have a configurable destination/extension that call routes to:They would like 2 configurable options for a 0 press in VM:1) default to a Site level extension (based on the site the DL is associated with). So, each site will have a configurable default VM 0 extension2) override extension configured at the user level VM settings. So, if this is populated, it overrides…
2 votes -
Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes.
Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes.I have certain users who prefer to have professionally recorded voicemail Outgoing Messages. I wish we could assign those sound files in the Prompts Library to individual users, rather than just to company wide extensions or queues.
1 vote -
Have option to remove oneself from call queue members instantly without using do not disturb status
Whenever I ignore a call on this app, I keep receiving the call for about 3-4 times before it stops. I would like to keep simultaneous ring on all call queue members. I would like to have an option to not receive calls without using do "do not disturb" or logging out from the app.
2 votes -
Call Queue roll to Second \"Overflow" call queue while keeping the "Simultaneous" ring setting.
We need a queue of two phones to ring simultaneously then, if not answered in time, ring a queue of four phones simultaneously. I'm told there is an "Overflow" that can be setup on the back end, but we would prefer the settings be available on the front end, so that we can modify them without a support ticket.
1 vote -
The "Google" sign on button should work for Google SSO (it does not)
We use Google SSO. When we were testing the system we did not have "enforce SSO" enabled and the Google SSO button worked fine. We turned "enforce" on right before going live. SSO now does work if a user clicks on SSO button, or just enters their email, but ironically when we turned on "enforce SSO," the Google SSO button STOPPED working (even though that is the kind of SSO we are using).When a user tries to use the "Google" sign on button they are given the following error message "Your account is enabled for Single Sign-on. Please use Single…
3 votes -
Toll Restriction
Ability to toll restrict Premium rate numbers as an option like International
11 votes -
Park feature that everyone can see
If you park a customer using the park button then anyone in the business can see that there is a customer to be picked up. Anyone can answer it. Not the same as a hold button where only the person who selected hold could answer. Multiple park extensions.
4 votes -
Notification when a user is available for a call or transfer
A notification is sent to an end-user that has toggled this feature on from the HUD within both the RingCentral App and RingCentral Phone App (Mostly Used), the Notification is sent to an End-user when another user is available for a call or transfer.
2 votes -
Group Tasks are Clunky
When assigning a task to a group, it is not user-friendly for the assignees to mark the task as complete. There are many steps to checking off the task, and it seems like you're doing it the wrong way when really it's the right way. Additionally, one assignee is able to mark a task as complete on behalf of another assignee, which usually happens by accident. When an assignee opens a task that has been assigned to a group of people, they should be able to easily mark it as complete or incomplete for themselves only. The way it is…
2 votes -
Call Queue Pickup - Ring Time Too Long
The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone line is within 3 rings max. This new feature violates that standard and is not providing customers with prompt service. Either lower the setting to be able to be notified within 1 or 2 rings or remove this feature. Before the update on 6/9/21 that was pushed, we were able to pickup calls…
2 votes
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