12110 results found
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MVP: [messaging] "Self-Destructing Messaging" feature.
Chat history can be convenient, there are some conversations you don’t really want to save. This is where self-destructing messaging apps come into play. (e.g. snapchat). These apps automatically destruct messages when they are read or after a certain period of time, that you get to decide. The idea here is the ability to send a Glip message using a "Self-Destructing" send button. The Glip message would be auto deleted after x amount of time.
2 votes -
ADD FEATURE IN HUD TO RECORD MONITORED CALL
Cust requesting to add a feature where they can monitor an agent on a call and record straight from the HUD.
2 votes -
Have an option to close the case in My Case Portal
Have an option to close the case in My Case Portal
2 votes -
Call barging
To allow multiple users at a time to barge on the call
2 votes -
Customize Email Recipient for Account Service Notification
Be able to change the email where the service notification is being sent instead of only defaulting to the super admin email. Sometime Super admin prefer to receive notifications for account level on another email and use another email for log in
1 vote -
Multiple lines on a user extension
It is useful to be able to add more lines on a user extension depending on how many lines the deskphone has associated, so that the extension is not only limited to only 2 lines.
1 vote -
Enable leaving notes when creating a meeting schedule.
Enable leaving notes when creating a meeting schedule.
ability to see all the meeting schedules in the RingCentral application in one place.1 vote -
Is it possible to be on DND and receive internal calls only.
It ill allow user to communicate via calls internally.
1 vote -
Having a general automatically audio while I put caller on parked calls.
I would like to have an option when I put caller on hold on parked call, they can hear a automatically message something like " please stay on the line we will get back to you shortly".
1 vote -
Custom Return Call Routing for Call Park Timeout
Most of our departments have centralized call routing in place, where calls come inbound into a central Call Queue, and we are broken up into multiple Company Sites based on physical / e911 location. If a user puts a call on Park and the timeout threshold is reached, it rings back to the station that placed the caller on Park. It would be very helpful if there was a way to build in return routing so that by site, we can designate either the caller returns to the originating station or is sent to a specific extension (such as a…
4 votes -
Play an announcement before forwarding call to another extension
It would be great for our customers to know who their call is being forwarded to when an admin adjust a user's call handling setting to be forwarded to a co-worker. Adding a customizable announcement feature for fowarded calls would be benificial.
3 votes -
Block phone calls by caller ID
I get multiple phone calls per day from a caller ID named "DEBT RELIEF". They come from all different phone number and area codes. Blocking individual numbers doesn't help. I want to be able to block "DEBT RELIEF" from coming in. Can you please add this feature?
18 votes -
Do not disconnect all callers when organizer leaves conference call
When a receptionist or executive assistant for example assembles a group of people in a conference call, once everyone is on the call, if the organizer then leaves the call, the entire conference call ends and everyone is disconnected. We need a way for an organizer to create a call, add a bunch of people to it, then slip out the back door without ending the call they created.
16 votes -
allow "forward voicemail messages to email" in the app & mobile app, not just in the online account
https://support.ringcentral.com/article-v2/Forward-Voicemail-Messages-to-Email-in-the-RingCentral-Online-Account.html?brand=RC_US&product=RingCentral_MVP&language=en_USThis is a very useful thing, but it's not available in the Ring Central app or on the phone app.
1 vote -
Disable domestic calling for digital lines
Please enable the capability to turn off domestic calling for US numbers who just wants their users to call international numbers.
1 vote -
Caller ID info to appear in Custom Rule Do Not Disturb list
When editing the exception list for DND phone numbers in the Custom Rule call handling area, it would be helpful if the contact name appeared instead of just the phone number.
1 vote -
Add different Colors for presence status.
We have some colleagues who suffer from red-green color blindness, they have difficulty seeing if the dot in front of the username is red, green or grey. https://en.wikipedia.org/wiki/Congenital_red%E2%80%93green_color_blindnessMake it possilbe to change the colors if needed.
2 votes -
RingCentral App Active Logins (Security Risk)
As far as I can tell, changing the credentials of any user does not automatically log people out of their RingCentral App. This includes any active logins into their mobile app or home computers.At our business, we sign into our RC apps through Google. When we have to let people go, I'll have to change their credentials through Google Workspace.I didn't realize until today that none of our ex employees get prompted to login after getting kicked out. If I change their password or username or even the name on their extension, none of these will trigger a prompt to…
5 votes -
Pulse but for MVP call queues
RingCentral pulse, just like it is for RC CC, but brought into MVP.
1 vote -
Ability to program Page Only extensions (*84XXXX) on Cisco phone Line Keys
It does not make sense that you could program a user extension on a line key, but cannot program a Page Only extension or external phone number as a Line Key. Please fix this.
1 vote
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