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11314 results found

  1. Increase the number of Softphones per user

    As a remote user, I would like to be able to use my home computer. I am running into a message on the Ring Central Phone app that tells me that I have exceeded the number of instances. It would be good to increase the number of softphones that a user can have.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. have the fax subject line appear in the FAILED fax transmission receipt

    Is there a way that we can have the fax subject line appear in the FAILED fax transmission receipt ? Reason being, when we receive the failed to transmit receipts, it only indicates the time sent, which is not the exact same time of the email showing in the sent box. Sometimes, we are sending multiple faxes during that 1 minute and sometimes to the exact same fax number, however, only 1 fax will fail. There is no clear way to identify which fax has failed. Whilst the actual transmission receipt, does show the fax number sent to, many are…

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Set login option for agents (Admin)

    Admin would like to request an option to set the agent login option and remove all of the others in the RC app. They would like to disable the options that are not used by their company. "Is there anyway to disable the other login options of our RingCentral app? We use the username and password option. If we could customize the installation to only show the username and password option or if that was at least the default option it would be easier for our user's."

    24 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  4. Allow individual users to export their own Direct Messages

    Can we get the RingCentral app to allow individual users to download their own Direct Messages based on the conversation? Currently only those with appropriate rights and download the DMs but its all of the DMs. This change will allow a user to export a conversation and present it to HR or their manager if there is something questionable going on and maintain a level of privacy that is expected in cases where HR might need to be contact IE harassment.

    2 votes
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
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  5. call history appears pops up when someone calls

    So whenever someone calls, if that phone numbers call history (or text history) would appear whenever they call. So if they call today and again tomorrow we'd know what contact had been made, who had talked to them, or texted them, etc

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. RC App and RCV Casting Feature to screen, monitor, projector, or TV

    As some businesses may use the RC App and RCV for training and teaching at a particular group location (ie conference room) it would be beneficial to have a feature to allow a direct casting feature to external screens, monitors, projectors, or TVs. Casting from the Google Chrome browser still has a lot of delay and lower resolution. Even to a Google Chromecast or Amazon Firestick to a monitor or TV that does not have built in smart software. Granted, it would be understood that if end to end encryption were enabled that this feature would be disabled, but I…

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Can we add the capability to send audios

    Would safe some minutes if we include the capability to share audios in our chat conversations, Thanks!

    2 votes
    Under Review  ·  0 comments  ·  Team Messaging  ·  Admin →
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  8. Add "Ring to RC Mobile App" to RingOut

    Add the option to Ring Out RIngCentral Mobile App to the Ringout options.We have users who wish to use the mobile app but need to click to dial on their PC. Their PC cannot carry sound. Being able to set the RingOut to Point to their mobile app would be a great option.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Dialing area code

    We have had the Ring Central Phone Service for approximately 8 years. In those 8 years, we have NEVER had to dial our home area code. For example, my office is based in the 916 area code, when dialing a 916 phone number, we just dialed the 7 digit number and it went through. As of today, 5/17/2022, we now have to dial the area code, even when calling a 916 phone number. Why did this all of the sudden happen? How do we get it back to just dialing the 7 digit number when dialing in area code?

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Admin Portal: Report on Poly VVX device DND Status

    We have an unleievably high number of support requests that come in advising users are not recieving any inbound calls on their handsets. Upon further investigation and request for photographs we learn that they have turned on DND and forgotten to turn it back off.It would be ideal if the RC Admin Portal, Devices page also reported on the DND status of a device, making it easier to detect this issue.

    1 vote
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  11. Show Company Name not First Name in the call log that have contacts setup

    Showing all calls that we put a "contact" info in by "First" name is not appropriate for a business. The way around it I have to put the company name in the "First" name contact box. That is counter productive. This is a business telephone platform not for a kids. At least you could let the user setup how to list the contact info - company name, last name, first name, etc. on the call log screen

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  12. Ability to combine Meetings and Calls under one report

    At this time, I am manually combining these to specific reports. Since a "meeting" is technically a call, we should have the ability to include it within the Performance Report. I pull reports that show how many outbound/inbound calls my team make in a day. I just recently figured out that their Video Meetings were not included in that report. So, now I have to pull two reports and combine them. While this still gives me what I need, it's seem that it would be much more simple to click a button and include meetings in the Performance Report for…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Disable internal calls for some users

    I want to be able to disable internal calling for some users. We do not allow our agent to make internal calls through ringcentral but do allow messaging under certain teams.

    11 votes
    Needs More Information  ·  4 comments  ·  Application  ·  Admin →
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  14. Group call pick up settings for the selective ringing

    It is very cumbersome to adjust the settings for the selective ringing.Today you have to click onPhoneGroup call pick upOpen popoutGroup call pick upthen click on the bell only there you can switch the ringing on or offThere should be a switch in the first window (Group call pick up) to switch the function on or off without having to open the popout first.

    6 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Product development and features wish list

    1. CORRECT CALLING NUMBER ON BLIND TRANSFER: Show the caller's number when doing a blind transfer. (This is a really big deal. I have been told this repeatedly. Our employees want to know the phone number of the person being transferred to them, not the office number!. On OAH and OAH Wireless we want to be able to use touch tones to blind transfer and have the call recipient see the phone number of the person being transferred to them! This would be my highest priority for improvement of this product. )2. LOCAL SERVERS: OAH needs servers in Texas (to supplement…
    3 votes
    Under Review  ·  0 comments  ·  General Phone  ·  Admin →
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  16. Multisite logo and naming changes

    We would like for each site to have its own branding and logo. Even the name of the site are different so the top left corner where the main company name shows up should be the same as the site name not the main company name that is paying for the account. Thus allowing the end users to know focus on the other company name.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Let us mix licenses between users

    Currently if we want ANY of our users to have access to additional functionality, we cant do so without upgrading ALL of our users. Please let us mix licenses between all the users in our Org, so that we can potentially have some users on Essentials, some on Premium, etc.Surprised that I was not able to find this already requested as an idea as I KNOW several others want this too.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Manual Call Queue Time Schedule Override

    Finding that customers are still looking for a way to manually override a time schedule from the phone. It would be nice to add an option to the call queue that would allow an admin to set a dialable code to set a queue into night service. Businesses dont always go home at 5pm every day. Some may choose to go home at 4:45 today but may quit at 5:35 tomorrow. Worse case may add an option on the mobile app to easily put a queue into night service by the queue superviser

    10 votes
    Under Review  ·  1 comment  ·  Call Queues  ·  Admin →
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  19. Customize caller ID list (visible from dial pad)

    Rather than just being able to determine if a user can or cannot change their caller ID from the MVP dial pad, it would be advantageous if the user could change their called ID from an administrator-specified set of numbers, rather than just all company and CC numbers in the dropdown. That way users can displays the company-appropriate outbound caller ID when make outbound calls, but at the same time, do not have access to caller IDs they "should not" be using.The attached screenshot is from my MVP test account and only shows three options, but in my corporate acccount,…

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  20. Adjust how missed calls are categorized for group calls

    Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.

    478 votes
    61 comments  ·  Call Queues  ·  Admin →
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