11314 results found
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ability to silence calls coming from queue
getting calls from call cue. when i hit ignore, the call goes away but comes right back after a few seconds if someone else in the cue does not pick up. need to find a way to make the "ignore" permanent. it is very frustrating to be on a call or in person with a client and the phone just doesn't stop ringing. It is extremely unprofessional in appearance.
18 votes -
Block a range of phone numbers
I am receiving 6-8 spam calls each day from a particular range of numbers. The numbers have the same area code and first four digits, but the last 3 digits vary. I cannot effectively manage 1000 (or more) numbers in my block list.The suggested solution is to allow a user or admin to block a range of numbers, e.g.,+1 (999) 555-7would block any number in the range (999) 555-7000 through (999) 555-7999.The wildcard digits do not have to be at the end of the number: to block a particular exchange (to use the old POTS terminology) from any US…
6 votes -
Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status as it...
... happens with direct calls. Add an option to allow all incoming calls to a call queue to ring to all queue members without taking into account the user status, as it happens with direct calls. This option would allow call members to manage multiple calls without requiring to capture other queue members incoming calls while someone is already in a call.
4 votes -
Retrieve Deleted Recording
I would greatly appreciate it because it would be helpful moving forward, especially when we do not think we would need the recording and then months later it is needed.
17 votes -
Manually Activate open mode
In the older days, phone systems would have a hot button programmed on the desk phone that you could touch that would either put your phone system into "closed" mode or "wake up" "open" mode. This manual bypass would allow you to activate normal operations without having to go in and program special hours, for those occasional holidays or special days you open outside of normal schedules. Though your online portal is nice, it is not something general staff have access too. So, it would be awesome if on the phone, there was a speed dial button or function under…
3 votes -
Create process for bulk user call park add
Create process for bulk adding call park features to presence settings on multiple users. Right now has to be added individually at user level. When dealing with 50 + extensions that is quite time consuming. If could be added to template or a bulk update process would be very helpful.
5 votes -
1st and 3rd, 2nd/4th Saturday/Sunday toggle on/off button please
With a button similar to the attached screenshot, customers can create schedules for automation for opening/closing every OTHER weekend or EVERY other day of the week of their choice. This is a must! Would be helpful not only to your staff, but to customers more importantly. My office is working every 2nd and 4th Saturday of the month. 1st and 3rd are off. Currently the two options for this is to 1. - Create a schedule for every specific date of each month and cannot forgot every date moving forward. Or #2- Create a phone handling setup that I have…
2 votes -
The ability for Admins to check timestamps on when accounts were first created.
This would be a fantastic tool for us Admins to use to find accounts that have existed within a given date range or finding an exact account.
1 vote -
Public parking extended time
I have several customers that need the public parking hold times to extend from 5mins to 15mins or longer
1 vote -
Bulk user download with meeting provider included.
It would be beneficial to have a bulk user download feature that has all information downloaded like: Meeting Provider Information, and other information included in the User Details.
9 votes -
Company Level Hotkey Settings
Some of our company applications that we use utilize shortcut keys such at F6 or F8. We would like to be able to change this at a company level so each user isn't having to manually do this as part of ringcentral onboarding.
24 votes -
Option to Dial 0 and be directed to call queue
Customer is asking to have an option on their users' phone to select 0 and gets routed to main call queueThis is for users who do not have an active call.
2 votes -
HUD menu in Google Chrome Extension
We need both the Click-to-Dial functionality we get with the browser extension, but also need the HUD-Extensions in order to quickly transfer a call to an extension pinned in the HUD area of the desktop application. This is a quick 2-click way to transfer a call, without have to type the extension, which is cumbersome in a high-volume outbound call center. It would be great to have the HUD-Extension as a menu available in the browser.
2 votes -
Include Annotate Feature for Fax from the App
My customer said "It is a PDF document. I open it and then print at using the ring Central printer. It opens and leaves me a place to put in a phone number on the old RC PHONE. That part is not happening anymore in the RC APP.
1 vote -
IVR change default greeting being played 3 times
The current default for IVRs is for the greeting to be played 3 times before transferring to a group or extension. It would be nice if you could change that to 1. I don't want listeners to have to listen to the message 3 times.
33 votes -
Separate the Call Forwarding & Voicemail
Could you please separate these features, as they were previously separate and named as "Call Handling & Forwarding" and "Messages". In the Roles section, the new combined feature is not even listed. In the Roles section under "User Settings" it still shows 2 separate features: "Call Handling & Forwarding" and "Messages & Notifications". On the Administrator end, we would like the ability to deny access to the Call Forwarding as we did before. We do not give our users the ability to change their forwarding options, as it may cause problems. In addition, the ability to create custom rules. However,…
10 votes -
eFax Preview
When preparing a fax in the desktop app, the fax cannot be previewed prior to sending. This feature would be very useful to make sure it is correct prior to sending it. (FYI, Fax is not included in the Product Line below)
1 vote -
System needed that is supported by ChromeOS
I cannot download the Ringcentral App on my Chomebook computer since it does not have Windows. Ringcentral app does not support the ChromeOS operating system.
1 vote -
Yellow Calling Indicator
The green bubble next to your name, it would be helpful if it changed to yellow when you hit send on a call while you're waiting for it to connect. Then others can tell that you're dialing and not interrupt by calling them.
1 vote -
Update Presence Settings to allow Manual "Busy" Signal
RingCentral should allow users to manually select "busy" to reflect a red dot. This will allow for more flexibility and will provide users the freedom to be unavailable for periods of time throughout the workday. While the feature is automatic with an answered phone call, many users utilize RingCentral with their business organizations on a daily basis for personal messaging and document sharing. It would be great to have this feature available with more ease.
8 votes
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