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10295 results found

  1. Code snippet is narrow, needs to expand to width of window

    It's nearly impossible to read a code snippet at the moment. Basically the options are to copy the entire thing to a local text editor or download. Please make it easier to view in the app

    21 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. Emergency Company Wide Switch to Night Mode

    We would like to have a company wide rule that we can set in the case of a company wide shutdown. This rule would allow all IVR and call queues to act like it's after normal business hours. Basically we would like a button that switches the system into after hours mode. Currently we have to go through and manually modify all IVR and call queues with reduced working hours.

    12 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  3. Disable Call Waiting tone on soft phone

    I would like to have an option to be able to disable the Call Waiting tone when using the RC Phone app. I would like to keep the pop-up, but not have the Call Waiting tone in my ear when a second call comes in.

    50 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  4. Disable file sharing by default

    Disable all Manage file sharing until turned on by an ADMIN. Since this new app has 0 content examination end users can could sent what ever they wanted and get everyone in truck load of trouble. Since there is nothing in place currently which one of you are going to get hit with a major fine or data breach! If you are going to allow any kind of file sharing from your unified business platform there needs to be some kind of content exemption rules that can be put in play.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  5. Add ability of the new Group Voice Mail capability to include Call Queues

    Customer is using the new Group voicemail capability but it is currently only available on the user level. Customer has asked that this capability be added to call queues so that multiple users can be co-recipients to the voicemail of the queue.

    13 votes
    Under Review  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. Add a way to add an "office" phone ext located near a wireless connected PC

    this would be useful when the modem is located on the far side of the house

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Globally Block Forwarding to Outside Lines

    We would like to have the ability to only allow our users to forward to extensions that are within the RingCentral system. This would allow us to make sure that no business calls leave the platform and are subject to the rules and policies of the organization.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  8. Remove all failed faxes on entire account

    Instead on logging in per extension to remove failed faxes, customer must have the option to remove failed faxes on entire account in Admin Portal

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. thumbs up emoji to have the shortcut (y)

    the current shortcut for emoji is :+1: which is not very practical to enter.Can you add the possibility to use the shortcut (y) to deploy the thumb's up emoji?

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Text Message log

    It will be useful to have the ability to print a text message log

    15 votes
    Future Consideration  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Add Contact Profile Photo in the Windows App and Android App

    I would like to have the ability to add a profile photo for my contacts in the Windows app and in the Android app.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  12. Add a feature to allow users to just receive text messages

    Along with Business SMS permission there should be another feature to only allow users to only receive or just send text messages.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  13. Colors for Favorite Teams

    With the classic, we were able to color coordinate our "Favorite Teams". It made it super easy to find things. Now I have to actually read through things. Please bring color dots back. Thanks.

    6 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Caller details when forwarding to external number

    When you call the number: (800) 419-1900 and press 1 it is going to my personal mobile phone: (815) 670-6400. But when they call me from RingCentral I need to know from where they are coming

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Disable incoming calls when on a queue call

    Our agents are on queue calls, but they get spam calls directly to their direct phone numbers. This confuses them, as they think that they're missing calls. It's also distracting for them. There should be a way to not get notified of incoming calls when you're already on a queue call. Thank you!

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Allow uploading of multiple contacts on the RingCentral app to make bulk SMS easier

    It will be a great feature to allow the RingCentral app to copy contacts from multiple cells of an excel spreadsheet and have it pasted on the To: field or alternatively, to allow uploading of multiple contacts via csv file to make sending out SMS in bulk easier, instead of having to type the contact names or number one by one,

    19 votes
    Under Review  ·  0 comments  ·  Contacts  ·  Admin →
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  17. ability to print a transcript of your text and chat threads

    We are required to save a transcript of all communications with people in our services for logging purposes.

    22 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Remove the announcement to announce yourself when doing a conference call

    With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the option to remove this. We were given a workaround to hit *#8 to remove the announcement. We are making hundreds of conference calls per day. This is not a good solution. We need this addressed ASAP. Not sure how you can make a global update like this and not get input from your users who…

    24 votes
    Future Consideration  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. RCscheduler/Outlook Add-in should offer HTML format for meeting invites

    The old outlook plugin was able to use the HTML format. We would like to like to use this feature added back in for the Outlook Add-in.

    6 votes
    Under Review  ·  0 comments  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  20. Enable ability to silence one of your apps (Desktop and Mobile) without disabling or silencing both.

    If a user is at their desk they may not want the mobile app ringing as well.

    13 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?
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