9185 results found
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For Super Admin to access other users Glip messages
For Super Admin to access other users Glip messages
5 votes -
Reporting needed by IVR button press
We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...
7 votes -
add option (radio button) to "follow company hours" under user/extension hours.
As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to change our hours in ONE place, and they would be applied to each extension that chose that option.
2 votes -
Prevent RingCentral App Window From Resizing On Incoming Call
When using the RingCentral app on my multi-screen workstation, I will dock the app to the left side of my left screen. When a call comes in, the app will undock and 'restore' itself, forcing me to re-dock the app after every call.
2 votes -
Ignore calls while on the line, not place on hold
When pressing ignore or send to voicemail when a 2nd call comes in while on an active call, don't place active call on hold
2 votes -
Add ability to re-arrange tabs on the right panel "pinned", "files", "notes"...
To be able to re-arrange tabs on the right panel. So for example I would like to keep the panel narrow (only 3 tabs) and am most interest in seeing "pinned", "task", "note" instead of "pinned", "files", "notes" without having to go to "..."
2 votes -
Fax Notifications: Display the Incoming Fax # for the Sender on Received Faxes
Today, when fax notifications come in, the "from" line shows "notify@ringcentral.com." However, my organization would prefer the ability to see the sender's fax # there, either showing in place of the generic email address or as a name that displays when the notification is received, thus masking the generic email address. This enables easier identification of the faxes, as we receive faxes over time from many of the same entities and, with our former provider, were able to use that from entry to easily sort received faxes within our inboxes.
3 votes -
Contact Ordering, Grouping from Classic to Unified App
It would be helpful to have the classic feature of being able to have group conversations as their own category (like favorites, teams and direct messages) and to be able to change the order of those categories: I really would like to see direct messages on the bottom of the list and not teams since it is the longest.
3 votes -
adding a group for enabling intercom
It's difficult to add users one by one
6 votes -
Add the option to delete history messages posted by a bot
When using the webhook on the Glip API, received messages in a Team show only the "like" and "bookmark" button. Over time the the history of received messages is getting long. It would be nice to be able to delete those messages without deleting the whole team, re-creating it again, and ending up with a new webhook token of the app added in the Team.
6 votes -
Certain Backticks don't work on RC Unified App
The following backticks do not work on RC Unified app (screenshots attached) when they are actually suppose to work. As a result, RingCentral should add this backtick on the app. Triple backticks also are a feature of Markdown, so RingCentral should support all of Markdown backticks.
2 votes -
Please display Site name instead of Account Company Name on GLIP app
Our subsidiaries do not want to see the parent company name at the top of their app. We have multiple DBAs and each is represented by a Site. I would like each user to see the name of their site rather than the parent company name.
11 votes -
Quicker Transfer - IVR Menu Option - When no action is entered
We would like to see an option in the IVR menu to adjust the time it takes to transfer a client to a group when no action is entered. Currently, the system has to play our IVR menu 3 times before transferring. We would like to be able to change that to 1 playthrough.We have experienced issues with clients unable to navigate the IVR menu due to their DTMF tones not being recognized (issue on their end). Most folks are not willing to sit on the line and listen to the same IVR menu 3 times and so they hang…
3 votes -
Outbound Calling Blocked Numbers Notification
RingCentral periodically blocks US numbers due to suspected Fraud. It would help if we received an advance notice of this as well as what numbers are going to be blocked.There are instances where the numbers that end up being blocked are actually conference numbers that a lot of people use.Without prior notice, it comes as a surprise when we are suddenly unable to attend a conference call, especially if it is for medical and legal emergencies.
1 vote -
Contact Notes LARGER TEXT block for viewing and editing
I have synced my Outook365 Contacts and works well so far. It does bring my contact notes over to the address book however it only shows one tiny line.. If this could be put in a much larger text box (multi Line) and RESIZABLE this would be extremely helpful. WE use Outlook contact notes to track important details of our customers and we typically have a few paragraphs of details that would be helpful to view rather than copy and paste into a text editor to view more than one line of text.
1 vote -
When checking voicemails, have the caller's number read by digit, instead of as a number in the billions.
It's very disconcerting to hear the caller's number as "X billion, XXX million, XXX thousand, X hundred XX" instead of just reading each individual number like a phone number is traditionally read. "1-2-3-4-5-6-7-8-9-0"
6 votes -
Add Sub-Task
Allow to add sub-tasks under tasks. And also sub-sub-task under sub-task.
24 votes -
Make "Post Message Via Email" dialogue accessible at top level team sub-menu
Said simply - make it work the way it did in RingCentral (GLIP) Classic.On the left side nav for teams, there are the three dots for a sub menu for teams.Currently the options are:Mark as unreadOpen team profileNotification preferencesMove conversation to...In Classic there was a menu selection for "Post Message Via Email" that would get you the long nonsensical email address directly. Now you must select Open Team Profile and THEN click on ANOTHER three-dot menu. This seems like a huge step backward to essentially bury this function 2 more levels down.
1 vote -
All Company RC Contacts should display on new app
The old RC phone app included ALL users and extensions whether a unique email existed or not. The New App limits contacts to real user with unique email addresses. We have desk phones and virtual extensions within our company and it is impossible for all to have a unique email
2 votes -
Ability to 'watch' / 'follow' a message conversation
It would be handy to be able to watch or follow a conversation so that if someone replies to a message that you are interested in, you can be alerted. Use case:Colleague A writes a question into a team space. You also need to know the answer to the same question.Colleague B replies to Colleague A with the answer. If you could follow the conversation, then you would be alerted to the response.
1 vote
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