11248 results found
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remove "resource center" from RingCentral desktop app
The Ringcentral desktop app is becoming cluttered and hard to use. We use it almost exclusively as a phone app and are happy with that. How do I remove features that are pretty much worthless to us, like the Resource Center? Is there any chance that you will make a way to deemphasize feature that are never or rarely used?
3 votes -
Identifying Incoming Call
I handle more than one business on RC. I currently have multiple numbers set up with different greetings for each number (under custom rules), that reflects the business they are calling. These numbers all ring to my cell but when I pick up I have no clue how to answer the phone. Yes, I can hear it's coming from RC, but I do not have the option to set up separate name announcements to tell me which line is being used, to answer appropriately.
2 votes -
Call queue member, to have the ability to receive call even when on an active phone call
In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform
8 votes -
Check SMS logs as an admin
we want to request to have an option to see who/what an extention has sent via text
5 votes -
Update Site info using AD
Request is to add the ability to assign/update site information for users.
1 vote -
Key Presses
Hello,I would like to suggest adding more key presses. The system max is 10 users, this change would be useful for companies who setup sites for their locations.
3 votes -
Add ability to hide the "with xxx" part of the call status
Privacy. Nobody else really needs to know who the CEO is on the phone with.
2 votes -
Fax - suppress the header on transmissions to not list the sender's full name!
Just like with the RingCentral Phone function, where the user can choose how their Caller ID shows up (as their actual number, or as the company's number, or as "Blocked"), it would be useful to have that option in the Fax functionality. Currently, even if the Custom or Blank (or None) Cover Letter option is used, the header still lists the full (first and last) name of the registered user for that number (example attached) :-(
1 vote -
A platform for management to be able to view all outgoing and incoming SMS messages from callers
This tool would be incredibly useful for when staff calls out for the day to keep up with communication with our customers, along with being able to assist with communication training for staff.
3 votes -
Pop up blocker notification
Hi Team,Recently, Julian was unable to log in to the AT&T Office@Hand Service web, service-officeathand.att.com. Troubleshooting was done and it was found that there is/are extensions preventing him from logging in.He would like to add a notification on the log in page that shows if a browser extension or pop blocker is restricting his log in attempts, in that way he would immediately know what is stopping him to do so, therefore he will know what to do on his end
1 vote -
Add a disclaimer/link or remove non-functional settings from apps that show them as available.
This is regarding the RingCentral MVP app and the cell phone apps and their functionality for forwarding calls. As confirmed by two of your support reps and a support supervisor, the call forwarding from another forwarded call ( Ring in Order ) does not actually work, even from an admin setting. There is a completely different app available ( although it doesn't have all the functionality of the MVP app ) where this function does work. If those non-functional call handling features are going to be available in the apps, at least put a notice of their non-functionality with a…
1 vote -
Option to separate SMS on main and direct number
I. have a main office number and a secondary number. I'd like to use the secondary number to communicate with my staff and would like to know if there's a good way to separate those texts received to the main number from the ones received to the secondary number in the app
6 votes -
Add Presence On SharedLines
Presence is not available on SharedLines. Need to add Presence on SharedLines so other deskphones can pick up calls placed on hold by other deskphone on the SharedLines. Thank you.
3 votes -
Schedule a Beep/Bell to emit from paging devices
Want to setup paging devices to have a Bell or a beep on a schedule.This can be used to signal shift or break changes
2 votes -
Mute notifications (without DND) while in a RCV meeting
Allow the user the ability to mute or change the volume for RC App, whilst in a RCV meeting so that the notification sound does not disturb the meeting. Similar to auto Do Not Disturb when screen sharing in a meeting, but not complete DND, only allow the volume or type to be changed when not screen sharing
14 votes -
Make it easier for user interface, scheduled texting, mass texting
Your interface is outdated and can be used more efficiency.It's time consuming on how to create mass texts and scheduling them.
5 votes -
Add a Count to Call Reports
Please add numbers to the Call Report to count each call. And a total (showing ## of ##) and give the option to show 10, 25, 50 or all on a page.
4 votes -
New Text Message Email give webpage link, not just app
When a text message is received, the notification email refers to the RingCentral app for replies:"To reply using the RingCentral app, click here."If an additional reference and link to using the RingCentral webpage for replies in lieu of the app could also be given, it would be helpful for those unable to install the app. Non-persistent virtual desktop users for example. It could say:"To reply using the RingCentral webpage, click here."
1 vote -
Option to Send call logs report of the filtered field only and not the whole report
user needs to have an option to filter the call logs and send the filtered details onlyThis feature is currently available to analytics
1 vote -
auto vacation response on text
To have the ability for users when they're on vacation to set their vacation mode and if someone texts during that time the vacation response is sent automatically.
23 votes
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