12116 results found
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Prioritize the current call over incoming calls
Pretty self explanatory...I can't believe there's at least not an option to prioritize the current call over incoming calls
5 votes -
No missed call notification on desk phone when call was answered by Desktop App
End-users get confused when seeing a missed call on their Polycom when the call was answered on the desktop app but it rang both endpoints. The ability to disable missed call notifications when the call was not answered on that endpoint would solve this.
4 votes -
Add senders number to incoming faxes
External incoming faxes only stamp on the fax as a header the fax server, date and time on incoming faxes. I would like to see incoming number added to the header. It displays on internal, MVP to MVP users see attached.
5 votes -
Moving Billing Item to anther cost center
The move to option is not available on ATT Office at Hand Account.When log in onthe account UserID: 242575107 selected the Billing >> Cost Center Management>> Cost Centers Cost Center on the list. Selected Parent Cost Center Heartland AllianceClick the See details button for the complete list of Billing items.Locate the Billing Item that we want to transfer to a different Cost Center, but "Move to" is grey outThe steps is much simple when moving Billing Item to another cot center.
4 votes -
Manipulate Email Notification to Arrive in Plain HTML
In order to ensure a missed call or voicemail is addressed, I have established select profiles to send email notifications to our Jira Project using their built-in email handler. This auto-generates a ticket for my team to receive and action the ticket. While the current transfer of data satisfies the requirement, if I could convert the email notification into plain HTML it would/should remove the banner data that is transferred over. We can gladly clean this text up by simply editing the notification box, but this enhancement would help.
2 votes -
Transfer a Conference Call
Need the functionality to take a conference call and transfer it. Currently when you attempt to transfer the call, the transfer button is greyed out.
10 votes -
DLBasic/Limited Extension/Low usage DL for Education/Hospitality
Typical use case is in a classroom with device (handset) "Device only License"
Why Limited Xtn doesn't work
No Intercom, No Paging - emergency situations
Limited Ring Duration (20 Secs)What it doesn't need is:
Outbound Calling Minutes (can use pooled)
No Messaging, No Video, No Softphone
Does not need to be in call queue
Does not need mobile appWhat it does need is:
2-way Intercom and 2-way Paging. Needs to be in a paging group
Programming of buttons. Call Reception, speed dial, 000, etc
Could be SIP Device for Doorbell/Video Phones/etcAverage School 300-400 devices, 50-60 Admin
Competitive…
2 votes -
SMS ability to sort SMS messages and create folders for the SMS messages
RingCentral only provides a long historical list of SMS messages, very hard to sort through and service potential clients.
5 votes -
Give Admins ability to see/control users' Status in Service Web
Some customers would like admins to be able to see and control the RC App Status of any user within the system. For example, if a customer has a team of people that are a part of after-hours/on-call support team and a Supervisor needs to make sure on-call resources are actively marked as "Available" within the RC App during their shift so that calls are delivered.
9 votes -
Development Team - The proper use of the ignore button on an incoming call
When in a meeting via another online tool you get interrupted with a phone call. Pressing ignore does not get the call ignored it continues to ring. This disrupts all parties in the meeting. The feature of ignore should be that once pressed the call is taken to a voicemail. This has also happened when on a call, another call has come in and the ignore button won't work. Why have the ignore button if you can't forward the call to voicemail? This needs more flexibility in use as it currently is not helpful. I have now marked myself as…
9 votes -
Filter delivery settings in call log
We would like to have more filter settings when in the Delivery Settings in the call log. Or when filtering in the call log and applying the filter, users can click delivery settings to send the report to an email each day where it will save the filters that had be previously set.
3 votes -
Record your own company name
It would be great if we could personalize the name of our company for our greeting without having to record the entire menu.
1 vote -
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
toggle call forwarding settings for more than 3 extension and external numbers using mobile app
1 vote -
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
call from main number forwarded to external number should not affect the faxes to go through whoever is the assigned operator extension
1 vote -
Lock down domains associated with our Company & Reporting on it
Client would like to identify users and prevent them from signing up for free accounts by locking down their domain.
16 votes -
Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues
It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop taking calls without the supervisor ever knowing (Not good for anyone). This also requires additional reporting. We also have an extra step of pulling a report to see which associates took themselves off of queue calls every day (Not efficient). I believe it would be helpful to be able to exclude that feature through roles whether…
186 votesLearn more about controlling user access to the accept queue calls feature here!
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Email to fax - failed responses for errors
The request is to identify valid users and send them back an error or fax failed message to encourage them to re-send the email with an attachment. Currently, email to fax without an attachment gives no response - and is dropped by the Proofpoint spam filter.
1 vote -
Setup shared document/spreasdsheet feature in RC App
A shared doucment feature that would allow teams to update and work off of one spreadsheet. Similar to Google Docs or Teams sheet features.
2 votes -
ability to see how long a user has been online but inactive.
It would be beneficial to be able to see if users have their RingCentral turned on but have been inactive for a long period of time. This is needed for employees who are off site and their main responsibility is answering and making calls. Being able to understand patient complaints regarding our phone lines and the analytical provided by RingCentral is essential ensuring our office is performing at an optimal and satisfactory level. This would be applied to the RingCentral phone, app, and web.
2 votes -
Increase Maximum Callers from 25 in the Call queue
-client wants to increase the maximum amount callers that could call their Call Queues to 50-current maximum for Callers is at 25
9 votes
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