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  1. Zoom has the following Multi-Site Functionality NOT available in RingCentral;Ad Hoc (on-demand) Call Recording Transcription per site Ad Hoc (on-demand) Call Recording per site Automatic Call Recording Transcription per site Recording Disclaimer Prompt per siteDial by name directory per site Block telephone numbers per site Emergency Services Alerts (via email) per site Emergency Services Alerts (via phone route to queue) per site Nomadic Emergency Service enablement per site Routing Emergency Calls to Public Safety Answering Point enablement per siteRouting Emergency Calls to Internal Safety Response Team (via phone) per siteExpired Time for a Parked Call per site

    16 votes

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    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  2. It would be nice to add an option for organizations to post their management tools inside the ring, such as a small static page that can be modified over time so that companies can post there the links they use, their tabs, or other documents.
    This would help to avoid using other applications such as drive, trello, dropbox or web pages. So that we don't have to go out of the ring to do all our jobs.

    1 vote

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. It would be nice if there is an option as an admin to send a text as another existing user, aside from the admin number and the company number.

    2 votes

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  4. On my off days, I don't want to miss business. So I would rather have the callers receive a text message with a link to complete our contact form.

    2 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  5. It would be best if the RingCentral Phone application can automatically go to Busy/Do Not Disturb status if a user is engaged on a RingCentral Meetings. This will prevent the RingCentral phone desktop app to ring and route the call to voicemail, in case user was not able to manually toggle it to Bust/DND.

    8 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Currently users Can't use All in One app for Voice conference and calling Team (group) is not optimal when voice conference includes external parties.

    2 votes

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    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. We are totally frustrated that any new contacts added to through the RC app do not sync with the main repository of contacts in the admin portal or with the soft phones. Even worse, we cannot export from the app so that we can manually update our contacts in the RC admin portal. This issue has caused us endless hours of work trying to update all our contacts so we can an accurate list when we export from ring central admin portal to csv to do text blasts, etc. Very shortsighted to not have added this crucial feature. Please update…

    3 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. From the message list, I would like to be able to create a task and associate it w/ the given message. For instance, if I have a voicemail or text from a customer that requires follow-up, I would like to be able to create a task with the message linked/attached to it so that I can easily go back and refer to the original message.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. The name of the previous user appears in the 911 dialog during reset and assign.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Currently cannot login to account with uOrgin ad blocker enabed. Have no issues with AWS, Azure or O365 with it enable only RingCentral.

    1 vote

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  11. We would like to have this feature for security/privacy purposes within our organization. The ability to create multiple audio conference bridges with different participation codes and assign them to different teams.

    9 votes

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  12. With the RC App feature, I thought it would be cool if we could send Video Messages, similar to VoiceMail. This would be great feature to add for the holiday season, or leaving a video message when a person doesn't answer the phone.

    3 votes

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    Under Review  ·  2 comments  ·  Application  ·  Admin →
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  13. Not everyone has O365 and its a super basic/standard feature that has existed since the 90s

    5 votes

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  14. Customer is using the Samsung Galaxy Buds+ wireless headset on the RingCentral app. But there are times that it's not working properly. As per Gregory "I can hear the person but they can't here me. Sometimes, I can't hear the person at all." Please check the settings for the said headset with RingCentral Settings or if we can do an update with Samsung Galaxy Buds to avoid this issue.

    4 votes

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    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  15. Right now when we use the feature and customer is leaving a message in french, it takes the french message and put it through email but with the english module, resulting in something impossible to read since it doesn't pick up the right language.

    3 votes

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    Under Review  ·  2 comments  ·  Other  ·  Admin →
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  16. While there isn't any current turnkey solution for this, a user could have the fax notification go to a mailbox that has after hours email rules and the auto reply email could come from there.
    See also: https://community.ringcentral.com/questions/18783/auto-reply-for-recieved-faxes.html

    9 votes

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  17. We have a lot of location based 'users' aka "X-Ray Tech Area" but there is no actual email for this 'user' as multiple x-ray techs will be using this phone. In order to create a user, an email is required so generic emails are used, but these aren't always necessarily real emails or the correct emails. We'd like 'X-ray Tech Area' and their extension and external line to show in the directory, but not the generic email address used to activate the extension.

    7 votes

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  18. Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.

    5 votes

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    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Your site boasts accessibility on the app, but what about desk phone? There needs to be enhanced mobility features for the desk top phones from potential screen reader when you press a button (ie press Transfer- it says "transfer") to eliminating the time out on transfer or phone navigation as it is difficult/slow for people with mobility or vision issues to navigate quickly without losing calls.

    1 vote

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. When someone is dial to the site main number after business hours then the super admin or assigned extension user is receiving this call directly but the extension user is not able to identify the caller from which site number he is receiving this call when you have multiple sites created in RingCentral.

    1 vote

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