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10496 results found

  1. Company Branding for Text Messages

    It is useful for letting people outside the company know your text is coming from a particular company and possibly give the text receiver a way to research your company further. It would also be nice to be able to add a tag line or additional contact information. This would probably be a per user setting but would even help if it was a company wide setting.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Use same text to speech technology for custom voicemail greetings etc.

    I have found that the IVR text to speech is useful and effective. It would be helpful if we could use this same text to speech function for other messages in RingCentral. Examples:Custom voicemail greetingsCustom connection messagesAnywhere that RingCentral allows you to record a custom message, those are places where text to speech would be useful

    19 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Sticky “On”

    You should not have to keep the app up AND YOUR PHONE SCREEN ON for 10 hours a day in order for you to continue to show as Available during working hours. Who has the battery life for that? As soon as you put your phone down and click the screen dark, you go to Invisible or Unavailable or some nonsense. What good is that? Of course you’re not unavailable: as soon as you get pinged, you get a notification.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. Business Ring Central App does not block calls or text from the app . WHY?

    If I terminate someone, get spam, sms etc. I cannot block their calls or text from this app. This is a big deal.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  5. International Toll-free number calling

    For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate: https://support.ringcentral.com/article/11306-International-Calling-UIFN-Support.html

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Convert Email to Glip Task

    If I receive an email and want to turn it into a task. Basically email it kinda like a fax, but it comes up in tasks with all the details of the email

    6 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  7. Option to change Profile Picture to Default

    I think there should be a way to remove your custom profile picture to the default image. The only way to do that now is to delete and re-create your extension. This is for RingCentral Meetings & RingCentral App.

    105 votes
    Future Consideration  ·  16 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Monitoring Impromptu Conference Calls

    We have several users that have impromptu conference calls. They are requesting the ability to see who is on the call and then have the ability to drop callers as their part of the call is over. Currently, to insure that a caller that should not be privy to additional details, they have to drop the entire call and then start a new conference call with the smaller group.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  9. Remove Hard Phone Requirement for Overflow/Backup Reception Coverage and Remote Work Needs

    Call Queue/custom rule features do not work when a user does not have a hard/desk phone assigned to their account. Reception backup users are unable to take calls on the mobile app or via soft phone unless they have a desk phone. This is a waste of resources: money and materials for an unnecessary device.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  10. Show image preview before comment is sent

    So many times I've pasted what I think is the image I want to share, only to find out AFTER POSTING that it's the wrong image. This can be embarrassing or a security breach. Please rather than simply showing the name of the file, also show a preview of the image that will be sent to the recipients.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. 2 extensions on one app, texting included

    i am doing 2 jobs right now, and will for at least 2 months. each extension is for a particular job. i need to be able to see the texting on one app so i dont miss any conversations. i have 1 app on my cell phone and one on my desktop but that doesnt work while at home. i also have signed in 2 different ways on my desktop and that works, but i cannot use 2 apps on my cell phone, so again, doesnt work once i leave the office. this is a problem, and i am constantly…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  12. View all messages I've sent

    It would be helpful if I could view all the direct messages I've sent to all other users in my company in one place - the same way you can search for a key word to see all conversation on that key word. This would be helpful for accountability. Proof that I sent information or asked for support etc without having to go through every conversation I've had with everyone on the subject.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Main text differentiate

    I noticed that my main line texts are coming to me, but I don't know that until I text them back.

    1 vote
    Needs More Information  ·  0 comments  ·  Application  ·  Admin →
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  14. Automatic Replies in Messaging

    Automatic Replies in messaging for direct messages would be helpful when you will have a time of unavailability, such as time Out of Office or in Training.

    7 votes
    Planned  ·  2 comments  ·  Application  ·  Admin →
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  15. Audit Log to show all information from API calls - e.g. number changes.

    At present, vital information is being missed from the Audit log where there have been API calls that have made changes. It makes identifying issues on either the customer API or RC side much more difficult.

    5 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. Toll-free MMS Enabling

    User would like to be able to utilize their Toll-free number especially in received MMS. However at the moment it is not yet supported.

    38 votes
    Future Consideration  ·  11 comments  ·  Application  ·  Admin →
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  17. Status in Contacts

    We use the softphone in the RC app to lookup contacts and transfer calls. I feel like the internal people's status should be shown. It would be nice to see it there so you don't have to look at multiple things to figure it out.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Linking customer data base

    I am running small business. Set up Extention 1 for Sales, 2 for Support and 3 for Emergency. When customer called, I manually save, but it is not linking all extension no. For example, customer called Extention 1...I save it manually their contact. However, if they called Extension 2 next time, it is not linking customer data. So, I don't know who is calling. And I have to save contact manually again for Extension 2 customer database. So, I highly request to customer data is linking all extention no. I hope you understand my problem.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  19. call integration for android devices

    customer would like to have the ability to answer rc app calls even when he is already engaged in a native phone call

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  20. Call Monitoring an extension indefinitely, through all calls/call attempts. -Not just one call at a time...

    Monitoring Feature REQUEST
    When we used to have Vonage, when you monitored someone, your extension "sat" above the monitored extension, hearing every call that came in.

    Currently, RingCentral customers can only use the monitor button for one call. Also, the monitoring will not work unless the call is connected.

    My feature request includes monitoring an extension indefinitely, through all calls/call attempts, then the user doing the monitoring can back out of this mode by ending his/her call. Can this be done? This would be a HUGE help for training purposes. This allows the monitoring user to only enter monitoring mode…

    10 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
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