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10771 results found

  1. Ability to transfer recorded voicemails to a different extension within our company

    It would be very useful to be able to send a recorded voicemail directly to another team member's voicemail within our organization right from the mobile app while retrieving the client's message.

    2 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  2. RCV Scheduler Invite on Existing Email Thread

    Whenever we schedule a meeting using RCV plugin in Outlook on an existing email thread, the invite is being added on the thread, however, it is placed at the bottom of the thread instead of the top. This causes issues because although the recipients can see the link they are not able to see the other invite details right away like the dial-in number. This issue is not happening when scheduling a meeting using the RCM plugin in Outlook. When we use RCM plugin and schedule a meeting the invite is already on top of the email thread.

    5 votes
    Under Review  ·  1 comment  ·  App Tasks/Events/Calendar  ·  Admin →
    How important is this to you?

  3. Automatically print fax from RC Unified App.

    I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.

    12 votes
    Future Consideration  ·  2 comments  ·  Fax  ·  Admin →
    How important is this to you?

  4. Customize Email Notifications

    One of my customers would like the ability to customize the system-generated email notifications that are sent to users when they receive a voicemail or fax or SMS message. Ideally, they could customize the branding and remove the RingCentral advertising and footer information.

    33 votes
    Under Review  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  5. Disable 7 digit/10 digit auto link as a phone number in Unified App

    My customer uses a 7 digit ticketing number system for their IT department helpdesk and when Ticket numbers are being sent via Message in our Unified app, the ticket numbers are getting converted to Phone number call hyperlinks. This is an issue as they want to prevent our app from converting 7 digits to launch a phone call as they want to be able to highlight and copy the number to search in their internal ticket system data base. Can we make it an option to turn off 7 digit auto link to phone numbers or disable all together?

    6 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  6. Call forwarding to the RingCentral Mobile App when direct user extension was dialed.

    Forward the call to another user when direct number of user was dialed. Currently it is working on call queue calls not on direct extension calling.

    16 votes
    Under Review  ·  3 comments  ·  Application  ·  Admin →
    How important is this to you?

  7. Stop getting a call once a user receives a call from call queue and transitioned to video call.

    We suggest to have an option that prevents a user from getting another call once he received a call from call queue and transitioned the call to a video call.

    5 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  8. Forward voicemail messages to different extension using the App

    Some voicemail messages are routed only to the operator extension and these VMs are left specifically to an extension

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  9. SMS drafts saved to be sent later

    I have used Zipwhip for several years, they have a very convenient feature that allows a draft SMS to be saved and sent later.This feature does not exist in RingCentral, I have talked with support several times.Thanks.

    2 votes
    Planned  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  10. Option for advance or pre-pay

    RingCentral accounts are either charged monthly thru the credit card or invoice. Some contract allows for an annual or 2 years charge but nothing beyond or in between. Some people would just like to pay in advance less or more than the options available today.Example: pay 6 months or 18 months in advance after the next billing date.Would be better if RingCentral is flexible with the payment terms.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  11. Increase contact maximum capacity

    We're growing and need more than 10,000 contacts

    15 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Upload a video to texts (currently limited by size allowed in upload of MB)

    For our business we would like to be able to text videos like we do from our non-Ring Central lines. Currently the MB limit is keeping our business team from executing this function.

    6 votes
    Under Review  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Delete your account with Ringcentral, it's more worth investing into your current cellular plan.

    The customer service quality is awful and a waste of the customer's time. I'm not sure if it's a lack of training, the representatives are not trained enough on how the platform works or have hard time understand language. It could be a language barrier. Either way, it makes the situation hard in attempt to solve the problem because being on the phone is hard enough. It sounds like they outsource their customer service to other countries without the proper training to provide them, Either way, it is frustrating attempting to get a hold of Ringcentral. The customer service is…

    1 vote
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Feature to be able to download all text messages and save as a document.

    For compliance purposes

    17 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  15. Add more characters on email notification address.

    Would like to add more email addresses in our messaging notification but apparently, it allows me to add up to 255 characters. I would like to request to

    8 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  16. Allow adding and editing Notes/Tasks in a separate window

    For longer and more complex notes it becomes an issue that to read or change a note that it covers the entirety of the desktop app.Allowing it to pop out to a separate window would allow users to reference information sent in messages more easily as well as check and respond to incoming messages without having to save and close the note frequently or work with other text editing apps as intermediaries between RingCentral messages and RingCentral notes.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  17. New incoming message generate a toast banner notification on Mac w/ manual dismiss

    I would love it if I could receive toast banner notifications alerting me to new incoming message(s) (eg. direct, minitalk, or messages posted to a team). Currently it appears I can only get sound notifications, emails that show up at a 15 minute increment or a getting the Icon to bounce. I currently have my icon set to bounce once. Often times I miss that clue if I turn my head away too long from my screen. If I set the icon bounce to continuous, It becomes a distraction during a local conversation with a co-worker about something being view…

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  18. Replying to events

    Have the ability to add replies to an event both in the thread view and the calendar view.

    8 votes
    Under Review  ·  2 comments  ·  Application  ·  Admin →
    How important is this to you?

  19. User ID: 62930139031

    I am requesting the shared voicemail box feature on our account, that is currently in open beta. I was told to request this feature to be added to my account by sending a request here. I spoke to Paulo today 02/20/2022 at 3pm est. The support ticket #: 14653341

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. The capability to send a prerecorded message to many people

    There are moments that we need to send message to whole congregation through email, text, and voicemail. If I could use ringcentral to send a prerecorded message would help greatly.

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?
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