11387 results found
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Add list of clients to ring central app so there name appears when they call.
This would be useful as it will allow our sales team to immediatly recognise the people calling them. Effectively in a similar way to how you can add users on the service web but instead allow a csv of client names and numbers to be added to the ring central app to allow easy updating of client names within the app.
4 votes -
Use same email address use for multiple extensions
we have multiple office locations. 2 of us have multiple extensions. we need to be able to assign the same work email address to both extensions. Now we are having to use personal email addresses to make ringcentral work. This is no longer convenient for us. we need to be able to assign the same email address to multiple extensions. it is not convenient to move the phones as frequently as we move back and forth between locations.
27 votes -
Analytic App that could be run on a laptop connected to the customers LAN. This program would analyze and verify that all necessary para...
...meters are being met on the associated router. Open ports, QOS, Etc.. Pre installation actions.
1 vote -
Removing App Gallery on ATT Office at Hand App
Customer is requesting on remving the App gallery or Apps with puzzle icon on the ATT Office at Hand Desktop APP.They on't want the users to access it and don't want it to show on the application
1 vote -
Make reports shared with all super admins
Feature request to make reports shared with all super admins
2 votes -
RingCentral Classic Had a Much Better Interface
Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible.In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new RingCentral app), tasks made better use of screen real estate (further explained below), and tasks could be more easily sorted, categorized, and viewed. Team conversations were more digestible when scrolling.Regarding the small task window that appears when creating, editing, or replaying to tasks: The window in which you can type is smaller than ever making it nearly…
9 votesNeeds More Information ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools… -
Sync presence status with RCV status
Sometimes a meeting goes long, and even though everyone is still in a RingCentral Video meeting, they will turn green signifying to the rest of the company they are done. It would be awesome if the meeting owner or someone could extend the meeting from within RingCentral, or if RingCentral checked if participants are still in a RingCentral Video call before switching back to "Available".
5 votes -
Auto reply that number is disabled for SMS
Currently, there is no auto-reply to the sender if the RingCentral number they are sending a text to is disabled for SMS.I am requesting to have a system-generated reply to a sender if the RC number they are sending a text to is disabled for SMS.
39 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live as of 7/10/2025-- additional details have been added to the failure message.
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When front desk transfer a call to another extension
When front desk transfers a call to another extension, we would like the caller ID of the original caller to show up on our phones when being transferred to us.
3 votes -
text report
Would like to get a daily report that includes how many texts were sent out by each user like we get for the phone report.
4 votes -
the option to have one central contacts directory instead of each extension having their own contacts list
As a small business we have two extensions, each with their own contacts list. The lists are exclusive and not shareable or mergeable. We need one main contacts directory only and would love this option.
1 vote -
Allow a Call Queue to disable voicemail
We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. We need the ability to have this message if literally no one is available regardless if they are the only customer in the queue.
54 votes -
Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates
We would like to reduce the number of manual steps it takes to configure a new user. Currently we need to manually add users to call queues, park locations, pickup groups, and paging groups, each separately. Ideally we should be able to have these all set using User Settings Templates, so we would have a template for each type of user and all of their permissions would be set with a single application of the template. Alternatively there could be some type of group concept that could be set set using Active Directory/LDAP groups, or these could be used to…
16 votes -
Task filter - Sort by "Color"
The task filter in new ringcentral app is currently not complete. There's currently no way to sort by color nor sort by section/category.
4 votes -
Add ring group to call queues
Please add ring groups to call queues, it is not acceptable to make all users receive the call because they are using the app. At least make it to where we can create Ring Groups within the call queue OR to where we can forward calls from the app to another extension using the app
25 votes -
Wipe all configuration and changes with a button
Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time.I'd like to have a "wipe everything" button for the system mailbox. Kind of like a factory reset.
1 vote -
Away Messages for Texting
We should be able to set an away message on our texts so that if we are on vacation or in a meeting clients know that we're not available, just like we can for a phone or email
23 votes -
Use ringcentral login credentials to login to ideas.ringcentral.com
It seems odd to me that I need to create yet another login for basic usage of RingCentral.
9 votes -
Automatically sort teams within folders so teams with recent messages at the top.
Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the list.'Auto-Sort' should be able to be enabled on a folder-by-folder basis.This behaviour was available in Ring Central Classic but was removed (for unknown reasons) from the new Ring Central app.
15 votes -
Connectors for Avaya Cloud Office to use with the Microsoft Power Suite
This would allow for more automatic integration between Microsoft Apps and Avaya. These would be for things like posting in chats/teams or creating Tasks, Events, and Meetings depending on data received from another source (a new email, data from a list, A button being pressed in a Power App etc.). This would allow more integration and build more reasons to use Ring Central Apps when already setup in the Microsoft Space
1 vote
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