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10291 results found

  1. Integrate RC Scheduler using outlook.com

    We are using an exchange outlook web app that looks like everyone else, but it is private to our server and does not go thru MS365. I need to integrate the ring central scheduler on that platform now that RCM is retiring

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  2. Voice over built app not working on iphone after Ring Central upgrade was completed

    There was an upgrade made by Ring Central and now the Ring Central mobile app has an issue because the operating system on her iphone (which is newer) isn't interfacing with the Ring Central app anymore. What this means is the voice-over feature isn't highlighting where the cursor is on the app anymore so my co worker can't use her mobile phone to receive or send calls through Ring Central anymore. This feature was working before the update was made and now the app is not accessible.

    3 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  3. User Can Monitor Calls Even Without a License

    Can we have the option to set up a user without a license or digital line to be able to monitor calls? The user does not need to make and receive calls. The sole purpose is to just monitor calls of other users.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. The ability to "turn off/hop out" of a call group without having to manually change the call group each time.

    This would be very useful to any place that has a group of people to answer phones. For example we have 5 people that can answer anytime someone calls our office. 2 of those people only do it if others are gone from work, so it would be nice for it to not ring their phones unless they are filling in for the others. I was thinking maybe there would be a way to create a button or something to where they could mute/hop out of the call group so they dont have to hear their phones ringing all day.…

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  5. Add Conversation Stream to new ring central app

    Please add the Conversation Stream feature from the "classic" ring central app into the new ring central app so that all of your team and direct messages are sorted in 1 list (instead of being separated into a list of direct messages and a list of teams)

    3 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  6. Add settings for different notification and sound behavior based on presence.

    For example, if I'm in a meeting, I would still like to be notified of an incoming call, I just don't want to hear the audio ring. Some people if they're in a meeting or another call want to automatically send the call to voicemail. Having customization options like these helps users manage their workflow the way they want. This is especially helpful for users like managers who are in a lot of meetings and get a lot of calls. Ideally these settings would be either in the RC app or in the online account.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  7. Activate RC mobile app to answer a forwarded call from another RC extension

    Most of your staff are on the good, we need to be able to forward from one extension to another and have the mobile app ring so we can conduct business on the go.

    9 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  8. Support Current Cisco 8861 Firmware 11.3

    Please start supporting the latest version firmware for the Cisco 8861 phones. Besides improving call quality with headsets, and features, it corrects many security vulnerabilities. The only officially version that RC supports (11.1) is riddled with security vulnerabilities. Cisco recommends to upgrade to 11.3.x to mitigate these security risks. Also, Version 11.1 cannot be managed by modern browsers any longer, now that it is approximately 4 years old.

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Sharing a voicemail

    There is no easy way to get a voicemail to a coworker without downloading and sending. Because our email is cloud based we have no access to audio from our email.

    11 votes
    Implemented  ·  2 comments  ·  Application  ·  Admin →
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  10. Ability for Super Admins to force user Password/PIN/Security Question reset

    Customers receive email notifications from RingCentral requesting that Users change their Passwords, PINs and Security Questions. Unfortunately, there is not currently a method where Super Admins (or similar) can force these Password, PIN and Security Question "resets" upon their Users.

    2 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  11. Display Number of new voicemail on the screen of Yealink T57W Prime Business Phone

    We have new Yealink T57W Prime Business Phoneand we cannot make them display that there are new messages waiting. Ideally I would like to have displayed how many new messages are left in the voicemail and how many messages have been checked/heard. Can anyone suggest a solution?

    2 votes
    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  12. Please consider a feature that allows send a hyperlinked pic or logo via SMS

    We provide links for our clients to send out to their own clients. It will be very useful to send a quick short and professional button that will take them to their website same as they do through email.

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  13. Be able to delete missed video calls in app

    its annoying to see on dashboard

    2 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  14. Increase the amount of folders available

    We are only allowed 30 folders. We need to be able to get more

    9 votes
    0 comments  ·  Team Messaging  ·  Admin →
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  15. Groups > Call Quesues - "Expand/collapse All" queue members button to save having to click arrow next to each queue

    At the moment its not possible to see all the queues that a user is a member of, the work around is to go to the call queues page, expand all the users members list and do a page search for the users name. The problem is you have to click the arrow next to each group one at a time to expand the user list.

    1 vote
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  16. RC Audio Attachments - make a way to listen from RC

    RC Classic gave you the option to listen to an audio file right from RC. With the new update we are having to download the file before listening. With our company using audio files a lot this is making it more time consuming for us to have to download the file first.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  17. Better default IVR voice

    add a better default IVR voice that can speak more smoothly, naturally, and doesn't rush everything it says

    6 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  18. Increase Hud to 200 Users

    For phone-heavy companies, it is important to be able to look up an extension easily, as well as view their status

    5 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  19. disable incoming caller ID

    disable incoming caller ID even using IVR Menu

    4 votes
    Under Review  ·  0 comments  ·  Admin Portal  ·  Admin →
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  20. Allow Queue Extension on Phone Line Keys through Presence

    Currently only users and park locations are allowed as allowable extensions on the side car of the phones and line keys. It would be great to allow queue extensions as well.

    6 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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