9253 results found
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Shared Lines will not work with Polycom Sidecars which are needed to add presence line keys
Assuming there is no technical reason it wouldn't work, just need to add the ability to expand Polycom VVX devices with Sidecars when Shared Line Groups are added. Service Web will not allow you to add a Sidecar to a phone that has Shared Lines.
2 votes -
Download User List should include Caller ID by phone
Request is for the User List to also include Caller ID
2 votes -
Auto-text message Hotkey when a cell phone is highlighted.
I want to be able to highlight a phone number and press a hotkey to open text messages with the number already in there like how auto-dialer works when pressing F6 on a highlighted phone number. Pressing Shift-F8 currently opens a blank text message box and only when RC is the active window.
1 vote -
Bring back comments/annotations for RC Notes
The ability to comment on a RC Note (as well as edit) was very useful. Please bring this back.
3 votes -
Prevent numbers from being displayed as CID when outbound dial
Let us block numbers from being allowed to display as CID when outbound dial. If a number is assigned to the q that has an internal inbound # on it, the user has the ability to see the number and use it as outbound CID. We dont want all numbers to be displayed for outbound
1 vote -
Provide correct in country dialing format for Toll-Free IVN's
The request is for the dialing format for each IVN to be added to be able to test the international numbers.
1 vote -
Dialing tool to test newly added Toll-Free IVN's
The request is to provide better tools to dial IVNs. This mainly pertains to in-country dialing for Toll-Free in Service Web. Currently, the customer has to find out how to first dial the number and verify that it's working properly.
1 vote -
Multiple unique user logins for shared extensions
Healthcare customers using RC Fax typically have different groups using the same fax numbers to fax HIPAA sensitive information. Currently, the RingEX portal doesn’t provide multiple logins on the same fax number. Sharing a login may not comply with security policies and may cause issues with HIPAA.
1 vote -
Save and re-use configs across accounts
For customers who will be building out similar configurations across many locations, it would be helpful to require a way to capture a reference configuration and replicate many times. Example:
- Users - phone type, role, dial plan (same extension #'s every location/position)
- Presence & intercom configuration, park groups, ring groups, hold music (system wide), OB caller-ID1 vote -
A TUI to access IVR features (announcements are the first priority)
By design, restaurants have no access to admin portal and can't make changes to messages. Some customers would like a Telephone User Interface access to announcements. For example, the ability to change recorded prompts/announcements in the call flow. This could be authenticated using either a PIN or only an available feature for a specific user.
1 vote -
Use Spreadsheet to add Presence Keys
Ability to use a spreadsheet to add Presence keys on the phones when building out a new site. Without this, 1 key at a time on 10 phones takes a long time.
1 vote -
Do not display 'Main Number' on Service Web's 'My Extension' Page
The request is to use verbiage other than 'Main Number' at the top of Service Web on the 'My Extension' Screen, as that could be confusing for End Users.
1 vote -
Modify Company phone number Site assignment
The request is to provide the ability to modify Company phone number site assignment when a phone number is reviewed in Phone System<Phone Numbers. The ability would be helpful to be offered as a dropdown. When "parking" numbers in an account (additional numbers or unassigned) these will need to be assigned to the auto-receptionist before assigning to a user as a full DL. Currently, this process returns the number to the "Company" instead of honoring the site the number was previously in.
1 vote -
Expand Service Web<User Templates to include ability to manage templates for Shared Line Groups.
Currently, templates can only be created and applied to users. Shared Line Groups are used in retail scenarios and often require bulk updates.
1 vote -
Increase the fields "Job Title" and "Department" to 256 characters
This can be helpful when institutions have job titles and department names that are longer that 64 characters.
1 vote -
Billing Approvals
Request is for ability to assign billing approval limits within Roles, allowing Site Admins to add product/services to their site within the account up to a specified limit. If billing exceeds this limit, it gets escalated for approval by Super Admin.
1 vote -
Billing currency to be in INR (or other) currency
Some customers would like the ability to select a preferred billing currency.
1 vote -
Class of Service
Ability to allow international on a user basis on a UID. So, if 5 users on the UID need to make calls to Jamaica, the administrator can allow this on a user basis for the users to call that country while rest of the users can not. Today, a country is all or nothing on the UID.
1 vote -
Add Custom Event Repeat Options
For instance, if I wanted to schedule an event for every week day except Mondays, I could select weekly recurrence and then select Tuesday through Friday.
1 vote -
Use a custom rule to direct call to specific number/IVR while in Single Level mode
This can currently only be done in multi level mode, but multi level mode restricts the ability to send calls to the main number to a specific person.
1 vote
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