11826 results found
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SMS/ Auto response
It would be very helpful if we could set up an autoresponse for when we receive texts out of bussiness hours!
3 votes -
Add setting to allow RC desktop app to run in the background at startup
To receive messaging, the app needs to run, but it does not need to run in the foreground upon computer login. Please add a setting option to be able to start the program in the tray area. MS Teams has this option and it is very useful.
39 votesHello everyone, this is available in app now. Please ensure you are on the latest version of the app for this functionality. Change how the RingCentral app launches upon startup in desktop app under Settings - General - Launch app at startup. -
Answer your support line
Waited 25 minutes to get someone to answer the phone. Tried to open a support case, but the chat script was incorrect. Told me to click on something that wasn't there
1 vote -
Incoming call pop up on multiple screens
Don't like how the phone window pops up in different places, making me search for it to answer. Phone needs to be stationary on one screen when using multiple monitors.
1 vote -
Conference calling from the computer should utilize the calling method chosen for the computer
When placing a new conference call from the computer it always uses the computer's microphone and speaker. It should utilize whatever calling method is chosen for the extension's settings (RingOut, RingOut to a specific device, etc.)... or it ought to at least give the option to choose the calling device on the "Conference Call" start screen.Not all of our employees have microphones/speakers on their computers, so starting the conference call using the computer as the endpoint is useless for them.
1 vote -
Synchronize iCloud contact to Service Web
Our customer would like to synchronize his iCloud contacts to the RingCentral desktop app. A work around was provided to download customer VCF then convert to a CSV file then upload it to the service web.
6 votes -
Restrict Specific Numbers for Security or Work-related Reasons
Restrict Specific Numbers for Security or Work-related Reasons; basically, enable restrictions or notification rules for specific outbound dials. For example, an employee is constantly and improperly making calls from their account to a personal friend or to a client and this is severely/harassing interrupting their work- counseling and direct confrontation with the employee has not resolved it on the honor system- we need to be able to monitor or restrict an outbound call to a specific number from a specific number.
10 votes -
prevent users from switching to DND
We would like to prevent call queue members from switching status to do not accept calls or DND
28 votes -
Add Salesforce an option for Archiver
Useful to log faxes & contents for more than 60 days.
1 vote -
Allow In-App Messages RE; Voicemail & Faxes to Eliminate use of multiple platforms
Smaller businesses could benefit from having fax & voicemail in-app messages sent to all members of a call queue. Currently, the system is limited to one person being assigned in-app notifications, with email only notifications sent to other call queue members. A small business needs all members of the admin team to be notified in one place to reduce the number of platforms needed to conduct everyday business.
1 vote -
Display agents name when Main Menu calls to agent extensions are presented to pickup members
As a pickup member it will be really useful to be able to see a presented call label change from 'To Main Menu' to the 'Agents Name' when external callers dial our main company number and dial an agents extension.This will help pickup members ascertain whether to pick that call up or not based on which agent the call is destined for.
1 vote -
Mark as unread from the desktop app
We have multiple users opening messaged on the same app. We use main business phone number to receive all the text messages. When one of the users reads the message and realizes it was not for him we have to send a group text message to let others know that they opened the message. I can only unread it on my phone app not no one in the team can unread it on the desktop app.
1 vote -
Read Receipt for SMS
this is on all other software as Teams, Skype
23 votes -
generating automatic sms response as away message
this is currently not a feature for ring central for any of the ring central product lines. I work in an outpatient community clinic . it would be very helpful so that clients are aware when they text if provider is away from office or off work. this way they don't have to wait for response and be able to contact someone else for faster service. please update me if this is possible in the future. thanks!
20 votes -
detect call status if meeting ends early
We integrate RingCentral into our email and calendar, but sometimes meetings end early, and even when the call is over, everyone's status is still red until the end of the meeting. Would it be possible to have the meeting owner or someone be able to end the meeting early so everyone's RingCentral status goes back to green?
7 votes -
Call waiting for queue calls
There should be an ability to have call waiting for queue calls as using an IVR with set queues is the easiest way of having an overall system and using simultaneous rings for the same phone number that's a direct line vs using a queue for the IVR is a laborious set up process and tends to complicate a phone system for businesses and the customers.
163 votesHello all, wanted to share this video with you, to see if it matches your needs!It’s only a minute long, but note that there is no audio. In this video, a call queue member “SZ” receives and answers a call from the Test 1 call queue.After about 10-15 seconds, you’ll see a call pop-up in the Call Queue Pickup section of the HUD. This is a 2nd call that “SZ” then answers from Test 1 call queue, which puts the first call on hold.If this meets your needs, please let us know. We have also included the KB article.https://www.loom.com/share/59599e5b02a14bb6a84fcf02560a2c68 https://support.ringcentral.com/article-v2/Set-up-Call-Queue-Pickup-Group.html?brand=RC_US&product=RingCentral_MVP&language=en_US -
Calendar presence should not allow incoming calls in the app
Calendar presence should not allow incoming calls in the app if in meeting status.This feature will help especially if in a meeting and not to receive calls. Status was automatically changed to in meeting thus it helps if this feature will be implemented.
2 votes -
Update Fax rendering Tool for PDF Files
Hi Team,Please find time to check and update the Fax render tool to support more fonts from PDF Files. currently, if an original PDF file uses Arial font (see attached Original PDF.pdf), all entries with Arial font will not show once the fax has been sent (see attached Sent Fax.pdf). Fax will only be shown properly if the original PDF file's fonts are changed (see page 3 of fax with fonts changed). We would to send faxes as how it was received via PDF, we don't have to change all fonts prior sending the files as faxes.
2 votes -
Softkeys Mitel 6900 phones
Need the ability to program softkeys outside of the GUI which resets daily
1 vote -
Ability to Turn Off Calling Out Through Voicemail
Please create a way to disable users' ability to make outbound calls through their voicemail on an account level.
18 votes
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