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10758 results found

  1. We'd like to know when we have high volumes of calls waiting to be answered. This will allow us to put more staff into the group to pickup calls. This would be better than getting voicemails after they have waited 15 minutes

    10 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  2. When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  3. We would like the ability to pin a company message and image that does not scroll up. We want to make every employee aware of company guidelines on social edict before they post.

    8 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  4. I would be able to have my IVR setup for afterhours extension to call a emergency call queue, and allow a "unavailable" extension to receive a "high priority" call 24/7. Would also allow me to rotate out support users for on-call afterhours calls.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Is it possible to add the option of filtering calls by time. This will be helpful for our users to narrow down their search through a smaller pool of calls in the logs. Currently they have to go over multiple pages to find the details for a particular call.

    7 votes
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  6. I am not sure why you took this feature away in the latest release, but it was an absolutely terrible idea. It is so important to have recent text messages on the same phone panel without have to switch back and forth. You need to bring this feature back, it is making my life 10x harder trying to get through calls

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Allowing the status to show when online and not just within the app will provide full insight into employees/coworkers actual availability which was a feature that was extremely useful in Skype. Currently just showing when someone is within the app is misleading as to when colleagues are actually online and available.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  8. I would like the ability to give different IT admins granular read/write/delete role permissions. For example, I want someone to have the ability to view all phone numbers, but not the ability to delete it or to change it. I want to give someone the permission to view the Auto-Receptionist settings, but not change them. Or the ability to update call queue members but not to delete it.

    19 votes
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  9. Hello, I have a suggestion. Can you add a comment feature to where people can form a comment thread on a particular message. Ie) A asks B to file a document. Once complete B can comment under A's original message letting A know that the task has been completed. This will be a LOT cleaner, especially for people that have multiple messages with each other.

    3 votes
    Planned  ·  0 comments  ·  Application  ·  Admin →
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  10. There is a different experience in contact presence in each app. The mobile app shows a colored symbol when you search for and select a user or a persistent status shows if you have a conversation started or when you add to quick contacts. It would be useful if company contact list showed all contact presence. The office 365 Chrome extension is a good example of what the presence list should look like in all apps.

    4 votes
    Under Review  ·  0 comments  ·  Application  ·  Admin →
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  11. Customer wants to have options to see on the desk phone if someone was able to answer the phone call.Cx wants to see if the call was answered on the other line.

    8 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Hi RingCentral, please enable the feature on the new app where the call queues can receive voicemails through the App instead of their work emails.If that feature can be enabled that will help tremendously helpful for my team. That is one of the main reasons we decided to choose RingCentral for our phone line.

    27 votes
    Implemented  ·  7 comments  ·  Application  ·  Admin →
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  13. Example: a user leaves a company but they want to retain their conversation history and still have the ability to communicate with other agents in their former company. Looking for a way for admins to convert users from agents to guests. This would allow the user extension to be deleted from the account but not delete the users history and still allow them to use the product with just Guest features.

    10 votes
    Under Review  ·  1 comment  ·  Application  ·  Admin →
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  14. Need shared lines on mobile devices and softphones - Zoom has this feature.

    7 votes
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  15. Ability to download a properly formatted PDF version of your statement/invoice with RingCentral Logo and all pertinent details.

    1 vote
    How important is this to you?
  16. Please add a feature where you can print and/or save call logs in PDF form. This feature should also include all the information that is presented when initially filtering your desired information. For example, showing the phone number and the dates of the call log.

    1 vote
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  17. Ability to delete user extension even if the activate directory is active on the account

    6 votes
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  18. Have voicemails visible on multiple user's app.

    4 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
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  19. The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".

    3 votes
    How important is this to you?
  20. When using Multi-Site (with an IVR menu built specifically for that site), can the dial by name directory be specific to the site? Rather than the current situation where it's the entire account.

    45 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
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