12127 results found
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Add an option to block deleting call logs in Ring central application
our employees do not answer a phone and it goes as missed call. They want to erase their track so that we don't know if they are answering all phone call so they delete the missed phone log or any other call that they feel its to their benefit. We want to have an option to block deleting phone call logs
1 vote -
Call routing based on configurable number of days instead of specific date range(s)
Each employee on my staff is on-call for one-week periods. Can you please add time based scheduling that allows one to program a special "call answer rotation group" that can automatically cycle through each member of the group after a user-configurable number of days? It would make it MUCH easier than having to build 52 new rules each year.For example: the call-answer rotation could be set to 7 days, with 3 members of an "on-call" group. Every 7 days, RingCentral would automatically switch to make the next person in the queue receive all calls to that pre-configured extension, and would…
5 votes -
Option to display 24 hour time in chat messages
We have several users that would appreciate being able to show 24 hour time instead of the standard time. i.e. 13:00, 19:00 versus 1pm, 7pm.
5 votes -
Click on a previous phone call and create a task out of it
Click on a previous phone call from the RingCentral App https://app.ringcentral.com/phone/callhistory and create a task out of it and assign it to someone via
5 votes -
On hold IVR menu allowing callers to press a button to be transferred to Voicemail
Current IVR menus allow 0-9 button to be programmed to send to Voicemail of specified extension. It would be nice for the caller to have the ability to hit the programmed number and transferred to voicemail as an alternative option to waiting. This would allow us to lengthen maximum call time in the group for those who prefer to wait for someone.
4 votes -
prevent users from switching to DND
We would like to prevent call queue members from switching status to do not accept calls or DND
29 votes -
Allow for pasting images into the RingCentral App
Like Slack and other apps, it can be very helpful for me to be able to take screenshots and paste the results into the app - rather than needing to save as an image then upload.
4 votes -
Additional Presence Profiles for Breaks, Lunch and restroom breaks.
Request to have these available for queue type situations
2 votes -
Enable SMS for UK numbers
Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.
117 votesExciting news! This is planned for Q3 2026. More details to come.
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Option to separate SMS on main and direct number
I. have a main office number and a secondary number. I'd like to use the secondary number to communicate with my staff and would like to know if there's a good way to separate those texts received to the main number from the ones received to the secondary number in the app
7 votes -
Polycom Transfer to Directly Voicemail
You should be able to forward a call directly to Voicemail using a polycom VVX phone without having to change your forward type to blind. Is there a way to add a forward to VM button on the screen?
8 votes -
SMS/ Auto response
It would be very helpful if we could set up an autoresponse for when we receive texts out of bussiness hours!
3 votes -
Include the ability to sort contacts alphabetically in the RingCentral app HUD
The RingCentral app HUD (now also available for the desktop) currently allows manual rearrangement of user contacts, but it would be great if they could be sorted alphabetically with just a 'click'.
36 votes -
Add setting to allow RC desktop app to run in the background at startup
To receive messaging, the app needs to run, but it does not need to run in the foreground upon computer login. Please add a setting option to be able to start the program in the tray area. MS Teams has this option and it is very useful.
39 votesHello everyone, this is available in app now. Please ensure you are on the latest version of the app for this functionality. Change how the RingCentral app launches upon startup in desktop app under Settings - General - Launch app at startup. -
Answer your support line
Waited 25 minutes to get someone to answer the phone. Tried to open a support case, but the chat script was incorrect. Told me to click on something that wasn't there
1 vote -
Incoming call pop up on multiple screens
Don't like how the phone window pops up in different places, making me search for it to answer. Phone needs to be stationary on one screen when using multiple monitors.
1 vote -
Conference calling from the computer should utilize the calling method chosen for the computer
When placing a new conference call from the computer it always uses the computer's microphone and speaker. It should utilize whatever calling method is chosen for the extension's settings (RingOut, RingOut to a specific device, etc.)... or it ought to at least give the option to choose the calling device on the "Conference Call" start screen.Not all of our employees have microphones/speakers on their computers, so starting the conference call using the computer as the endpoint is useless for them.
1 vote -
Synchronize iCloud contact to Service Web
Our customer would like to synchronize his iCloud contacts to the RingCentral desktop app. A work around was provided to download customer VCF then convert to a CSV file then upload it to the service web.
6 votes -
Restrict Specific Numbers for Security or Work-related Reasons
Restrict Specific Numbers for Security or Work-related Reasons; basically, enable restrictions or notification rules for specific outbound dials. For example, an employee is constantly and improperly making calls from their account to a personal friend or to a client and this is severely/harassing interrupting their work- counseling and direct confrontation with the employee has not resolved it on the honor system- we need to be able to monitor or restrict an outbound call to a specific number from a specific number.
10 votes -
Add Salesforce an option for Archiver
Useful to log faxes & contents for more than 60 days.
1 vote
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