12733 results found
-
Add ring group to call queues
Please add ring groups to call queues, it is not acceptable to make all users receive the call because they are using the app. At least make it to where we can create Ring Groups within the call queue OR to where we can forward calls from the app to another extension using the app
26 votes -
Paging Dashboard
Customer would like to have a dashboard that will display in progress paging calls on their ATT Office at Hand. To have control as wellon ending the In progress paging call.
1 vote -
Character Limit is too short when naming a Phone #
Please increase the character limit on the "Name" field of the "Number Detail Page".
3 votes -
Option for voicemail to use specific extension's greeting instead
When specifying a specific extension as the recipient of voicemail in both call queues and for users, have the option of using the greeting of the other user/queue instead of requiring a greeting at both extensions.Example: Incoming call to a queue ringing extensions 101 and 102, but VMs set to go to 101. VM is sent to 101 but the caller will hear the greeting of the queue. We want to hear 101's greeting instead.
3 votes -
Alphabetize Presence
Need a simple fast way to alphabetize Presense. With 40 or so employees coming and leaving at any given time it would b nice to be able to easily alphabetize the list. Not a big deal with 4 o 5 but when there are nearly 40 it doesn't make sense to have to delete and add back in the names all the time to get alphabetized.
1 vote -
3rd party multi factor authenticator
Using call authenticator of microsoft and google, it is not recognizing the RC number. It is not sending a call authenticator for the code. When can we have this function be available?
13 votes -
Add list of clients to ring central app so there name appears when they call.
This would be useful as it will allow our sales team to immediatly recognise the people calling them. Effectively in a similar way to how you can add users on the service web but instead allow a csv of client names and numbers to be added to the ring central app to allow easy updating of client names within the app.
4 votes -
Analytic App that could be run on a laptop connected to the customers LAN. This program would analyze and verify that all necessary para...
...meters are being met on the associated router. Open ports, QOS, Etc.. Pre installation actions.
1 vote -
Removing App Gallery on ATT Office at Hand App
Customer is requesting on remving the App gallery or Apps with puzzle icon on the ATT Office at Hand Desktop APP.They on't want the users to access it and don't want it to show on the application
1 vote -
Make reports shared with all super admins
Feature request to make reports shared with all super admins
2 votes -
RingCentral Classic Had a Much Better Interface
Whether for Tasks or Teams, RingCentral Classic was the backbone of our company communication, but the new app is terrible.In RC Classic, far fewer clicks were required to get from one place to another (there are now two left columns in the new RingCentral app), tasks made better use of screen real estate (further explained below), and tasks could be more easily sorted, categorized, and viewed. Team conversations were more digestible when scrolling.Regarding the small task window that appears when creating, editing, or replaying to tasks: The window in which you can type is smaller than ever making it nearly…
9 votesWe're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools… -
Sync presence status with RCV status
Sometimes a meeting goes long, and even though everyone is still in a RingCentral Video meeting, they will turn green signifying to the rest of the company they are done. It would be awesome if the meeting owner or someone could extend the meeting from within RingCentral, or if RingCentral checked if participants are still in a RingCentral Video call before switching back to "Available".
5 votes -
When front desk transfer a call to another extension
When front desk transfers a call to another extension, we would like the caller ID of the original caller to show up on our phones when being transferred to us.
3 votes -
text report
Would like to get a daily report that includes how many texts were sent out by each user like we get for the phone report.
4 votes -
the option to have one central contacts directory instead of each extension having their own contacts list
As a small business we have two extensions, each with their own contacts list. The lists are exclusive and not shareable or mergeable. We need one main contacts directory only and would love this option.
1 vote -
service notification email address
Admin should be able to set email address that service notification are sent too. Right now it defaults to user details and the preferred address for notifications may be different. Also, a different address may already be in use with different account which gets rejected.
8 votes -
Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates
We would like to reduce the number of manual steps it takes to configure a new user. Currently we need to manually add users to call queues, park locations, pickup groups, and paging groups, each separately. Ideally we should be able to have these all set using User Settings Templates, so we would have a template for each type of user and all of their permissions would be set with a single application of the template. Alternatively there could be some type of group concept that could be set set using Active Directory/LDAP groups, or these could be used to…
16 votes -
Task filter - Sort by "Color"
The task filter in new ringcentral app is currently not complete. There's currently no way to sort by color nor sort by section/category.
4 votes -
Wipe all configuration and changes with a button
Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time.I'd like to have a "wipe everything" button for the system mailbox. Kind of like a factory reset.
1 vote -
Away Messages for Texting
We should be able to set an away message on our texts so that if we are on vacation or in a meeting clients know that we're not available, just like we can for a phone or email
23 votes
- Don't see your idea?