12130 results found
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77 votes
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Setting Groups of contacts to send bulk messages to
I have a bunch of contacts and it would be great if I could send specific texts to specific people all at once. Right now I have to add everyone individually. Ideally if there was an automation to select the groups and send out automate texts at specific intervals, it would take away all the manual work.
1 vote -
Limit Destination for International dialing
Here is an example; user is assigned a +66 number but cannot make call to local +66 number, unless "international dialing" is allowed in that role assigned to the user. If user is assigned a full DL, and an international number is attached to their DL, the role should allow them to call another international number within the same region because it would be considered local (domestic call) to them. By design, this is not how the system is functioning currently. One of the issues this is causing, is now the end user can dial other international destinations whitelisted and…
1 vote -
Option for the RingCentral App to not ring for MS Teams calls
Option for the RingCentral App to not ring for MS Teams calls. Hope there would be an option for the RingCentral App to not ring for MS Teams calls aside from signing out to the App.
7 votes -
Would like to install RC Phone app MSI for all users profile.
- We have hybrid work-from-home, and users come in the office and sit at a desk that is shared by others - that is, today maybe Alyssa is sitting at a desk, tomorrow it might be David - But both Alyssa and David need the phone app - I install it for Alyssa today, but David comes in and I am not in the office and he is upset - he is not allowed to install software, because we are a financial services company and need to be secure- when installing the msi, it will only install per user profile. No…
5 votes -
Want to monitor Duration of Status
I want to monitor Agents breaks Duration In the (Share Status)
3 votes -
Add dropdown menu for department section when creating new user.
Adding a dropdown menu for the "department" section when adding a new user, is important for the organizing of groups. For example, if one were to mistype a department(when creating a new user), a new department will be created. If there was a drop down menu, one could easily select an already created department. Thus, allowing for less errors, or duplicate departments.
16 votes -
Allow RC users to make internal phone calls after business hours
We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have business hours for external calls and yet still be able to make calls to our internal RC users that are still in available status.
44 votes -
Call Transfer
Should have a way to transfer an incoming call without having to actually pick up the call
6 votes -
Use star code change IVR
Ability to use star codes, like *72 for example, to change IVR. would facilitate ability to do a quick swap to after hours menus without website required
2 votes -
Print Task List
Have the to do list printed
8 votes -
Contact presence should be more descriptive than just a colored dot
Contact presence should show words like available, unavailable, in a meeting, etc beyond just the colored dot. Currently, when dialing a phone you have to click on the contact name to see the presence status. Also, a gray dot may not be readily understood.
6 votes -
WordPress Plugin Chatbox to link to our current RingCentral Users
Can a WordPress plugin be created? This plugin would allow our visitors on our site to directly chat with our RingCentral users. Similar to RChee.
2 votes -
Turning off announcement for RollOver queue
We would like to be able to have the option to bypass the announcement for the rollover queue extension. The queue that is being used as the rollover, is a regular queue, and it should have the announcement, however, when the roll over is activated from the main queue the announcement for the second queue is played when the rollover occurs.
6 votes -
Ring Central needs to do a better job of parsing URLs
Attached I have a text chat with 4 URLs in it. For some reason RC is only parsing one of them as a URL. The rest behave as plain text. Position in the message doesn't seem to matter either, if the .org URL is in the middle of a message it will still be parsed as a URL and RC will create a hyperlink for it. Since .pvt is not a valid TLD but is a valid URL for our company I think it would be better if anything that started with http was parsed for a valid URL and…
3 votes -
Reset Password Option for by one push button
Customer want to have a option to Reset Password for all user extensions or Call Queue Extension with One Reset Password Button .
2 votes -
Monitoring Impromptu Conference Calls
We have several users that have impromptu conference calls. They are requesting the ability to see who is on the call and then have the ability to drop callers as their part of the call is over. Currently, to insure that a caller that should not be privy to additional details, they have to drop the entire call and then start a new conference call with the smaller group.
4 votes -
Increase characters email under user profile
The email under the user profile is only limited max of 64 characters in total that's why it stops at letter l as it is the 64th character on your email. I need to be able add this long string email so I can get the alerts notification send to that email.
2 votes -
Prevent app from minimizing to system Tray
When I log in the following day, open up Ring Central and go to take a call, the client is often bugged out and the call never comes through which If I were one of our customers that just waited on hold for 30 minutes only to find the person that connected can't hear me, it would piss me off. I've come to realize this is because the Application NEVER CLOSES when you press the close button. If I wanted to minimize it I would press the MINIMIZE button. This is a simple concept understood by every other application out…
1 vote -
Sort SMS/text messages into folders
We send so many texts a day and it would be super helpful to be able to categorize them in folders. For example, a marketing folder, a working on folder, waiting for information folder....etc. Instead of having to wade through hundreds of texts to find the right one.
5 votes
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