12733 results found
-
Simultaneous phone ringing to all office personnel on incoming calls.
Give the option to set up an unlimited number of users to receive incoming calls simultaneous instead of the standard rotating or fixed order in small groups. Using rotating or fixed groups doesn't allow someone to pick up a call unless their phone is ringing.
4 votes -
Transcription of recorded phone calls
quick access to recorded information recorded at a glance, recorded info could be searchable
17 votes -
Save mass text message groups
In our use case of mass texting, we would like to be able to save contact lists and then easily mass text those different groups. For example, texting members of a particular town, or students at a particular school, etc. This would not be for group messages, just mass texting. As it is right now, we need to type in names or numbers individually every time we want to send a mass text, even if it's to an identical group we've mass texted before.
3 votes -
The ability to minimize incoming calls to access the app while someone is calling.
I cannot use the app features on my android device when someone is calling me. I cannot always answer every call and sometimes would like to turn off queue calls while inbound calls are coming in. I have to wait between calls to change settings or access messages.
5 votes -
User Outbound call limit feature
BT Cloud Phone:Users or User Roles Outgoing call blocking feature from BT to external numbersExample:only certain users with a specific role are allowed to call a certain number none BT or RC for that matterSimilar to Standar International Role but local (non-geographical number such as alarm services).Outbound call number prefix off feature.
6 votes -
Delay a user
The last company we had was able to delay certain phones from ringing. This gave us the chance to have the really good reps on the line before the average reps.
5 votes -
In Call Queue Press 1 to Leave a Voicemail
Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
30 votes -
Make changes on provisioning server: CISCO Short Interdigit timer
The end user is having problems with the call failing because they do not dial fast enough. We attempted manual provisioning but, this will take too long in the future if we make any changes. Because we will have to touch every phone, every time.
2 votes -
3rd party calendar to be viewed through the RC App
to be able to view the scheduled meeting using a 3rd party calendar.
4 votes -
RC App transferred voicemail to show originating caller information
Currently, when a transferred voicemail is received in the RC app it displays the number of the extension that performed the transfer, rather than the name/number of the caller that left the original voicemail.
5 votes -
Option to remove a caller from the conference call and to see if the caller is still there
This was in the classic app. Kindly add in the new RC tool please. See attached picture as well.
17 votes -
Enable "pause/mute" automatic call recording for call queue
Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on.Please implement this feature as this will be a breach of Australian regulations.
10 votes -
Option to have Call Que Ring Softphone but Not Mobile
Many of our call que members cover inbound company calls in which it's not their primary company function on their softphones but uninstall the mobile app because it rings both, so this feature would allow them to cover call ques and still receive peer to peer calls or direct calls when moving around in the company
7 votes -
User-Friendly Website Registration Process
User-Friendly Website Registration Process, that gives detailed information on which plan is included on the promos (e.g. 30-day money back) FAX is not included.
1 vote -
Maintain continuity of Ring Groups
We have run into issues when one deskphone in a ring group is unplugged for one reason or another and the ring group stops working correctly. The inbound call rings for maybe half a ring and then hangs up on the caller.We have also run into issues when a user within a ring group forwards their deskphone to another deskphone. When this happens all calls to that ring group only rings the deskphone on the receiving end of the call forward.Other phones systems that I have worked with have a complete separation of the ring group and the endpoints. This…
2 votes -
Directing operator email notifications for non-assigned or non-direct telephone numbers
Currently, SMS and fax email notifications for non-assigned/non-direct telephone numbers are emailed to the email address that is set in the RingCentral operator extension.The only way to redirect those email notifications is to change the email addresses used by the operator's extension, or to add a specific extension to unassigned or non-direct (i.e. auto-attendant) telephone numbers. Both of these options are not ideal, as the operator may be using the extension and requires their own email address to remain the same for email notifications for SMSes and faxes sent to their specific extension, and also extensions would need to be…
2 votes -
Report to show availability for calls for team members
I would like to see how much time team members have their status on available during the working day.
2 votes -
Add the ability in HUD to "Drop" / "Terminate" an active call/call on hold
I recently had to contact RingCentral tech support because one of our customer service representative placed a called on hold and then their RingCentral desktop program froze. After closing the program and getting back open their status was still "On a call" and it showed that call was on hold. There was no way to get rid of that status. The representative was unable to receive any new incoming calls from the call queues they were in. The RingCentral technician wasn't able to resolve this issue. While I was still on the line with the RingCentral technician the issue appeared…
4 votes -
Call company contacts listed within RingCentral App Contacts List
When searching for the Limited Extensions within the contacts list of the RingCentral All in One app, I noticed that they were not appearing. I also noticed that for the regular extensions (Digital Line Premium) that have not been activated (aka Placeholder Accounts), are also not appearing within the contacts list of the RingCentral All in One app.I do not recall this issue occurring within the original RingCentral Phone desktop app...I recall noticing all company contacts were listed within the contacts list of this RC Phone desktop app.Bring back the ability to search for all company contacts within the RC…
4 votes -
Bug: Display/rendering issue when moving RC windows between monitors with different scaling/zoom levels
If you have two screens (ex. a monitor and laptop screen) with different scaling levels (ex. 150% and 100%), then when you drag the RC Phone window between the two screens, it doesn't auto-resize itself correctly the first time.Note: Windows scaling options can be accessed by right clicking on the desktop and selecting 'Display Settings'. Then go to the 'Scale and layout' section.
1 vote
- Don't see your idea?