12732 results found
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Report outbound caller ID settings
There's currently no way to enforce company-wide outbound caller ID settings, and no way to report on user who, for example, have the company number set as their outbound caller ID
26 votes -
Add 340 Area Code (US Virgin Islands) as Available for Purchase thru Admin Portal
We have customers in the US Virgin Islands (area code 340), which requires us to be able to dial locally in order to provide support.
5 votes -
Display Corporate Directory as a List Instead of Having to Search
I feel this would be useful for us as we are a small company and having to search for a person just seems like an extra step for us.
7 votes -
Automated SMS
I want to automate SMS messages when clients make appointments, so that they can confirm or reschedule with the sms messaging.
64 votes -
Turn Off Alert For Emergency services may be limited or unavailable when pressing the dial pad
there are times the alert will appear multiple times a day when pressing the dial pad causing it to appear multiple times annoying the user specially if they are supposed to make Outbound Calls Multiple times a day
2 votes -
Shared fax for outbound sending
A feature that allows multiple users to be able to send and receiving faxes on behalf of a shared fax user. The multiple users would be able to send faxes with the cover page reflecting the shared fax user phone numbers and details.
19 votes -
Adding scheduled(delayed) text messaging on both desktop and the mobile app as an option would be great
It would be useful to send reminders to clients at numerous times during the day. That would be beyond helpful!
1 vote -
Entertainment while we wait
It would be great to give the meeting organizer the ability to choose what give a form of entertainment while they wait for the meeting to start (because we're waiting on all participants to come in. Perhaps: hold musicTic tac toe game (per user)Game similar to Google's 404 pageThe participants can choose to dismiss entertainment
1 vote -
Call Forwarding based on Status (available, busy, do not disturb, etc)
If a user is in an appointment, away for an extended period, or on lunch, it would be helpful to forward the calls to a receptionist. Currently the call forwarding feature can only be enabled during specific times. It would be helpful to allow the user to enable call forwarding by changing their status to "do not disturb" or adding a new "call forwarding" status. That way it can be easily enabled when they know they will be away.
22 votes -
Upload Custom Cover Page as an Admin on-behalf of the user.
Hi, Please allow Admins to upload a Custom Cover Page on behalf of users and not limit it via the RingCentral Phone app. It will be great if there is an added functionality in the online portal where we could upload the cover page directly.
17 votes -
Add the ability to transfer multiple parties to an extension
Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.
1 vote -
@Mentions to show new in the same as chats
I have my chats showing new at the bottom, but the @Mention page always shows new at top. This is inconsistent and causes confusion.
1 vote -
Add Contacts to a Call Queue, allowing for Caller ID instead of generic "wireless caller"
I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller".Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it displays the user name.Currently we can only load that information to a specific extension, not for a call queue.the workaround is to load the same contact list for all the individual members of the call queue, and maintain it forward overtime for all the users in the queue instead of just one place.
1 vote -
Add ability to change Availability Status for individual and Queue from Desk Phone
When using actual desk phones with Ring Central, there needs to be a way to change your availability status for both as an individual and as a member of a call queue. Whether this is done via a softkey or a key combination such as *(number combination), it doesn't matter, it just needs to be something that is able to be accomplished. Currently, the only way to do this is to log into the app and toggle the availability status there.
9 votes -
Add external contacts to desk phones using Desktop App HUD
Using the HUD in the Desktop App, you can add your internal RingCentral contacts to your desk phones. It would be a huge quality of life upgrade to have the ability to add any of your contacts, whether RingCentral, or for example, synced from Outlook, to your desk phone's display through the HUD.
8 votes -
Shortcut key to dial highlighted number on Windows
Other softphone apps allow me to set a shortcut key to dial the highlighted number in Windows. So, anywhere in any app, if I highlight a phone number, I can hit a key and dial it in the RC app.
7 votes -
Block 5 Digit Number or not Full Phone number
Customer wants to have a feature that user can block a text messages from a 5 digit phone number
16 votes -
Permit notifications when app is focused (new RC mutes when app in focus)
Old RC would provide sound notifications even if your app was focused. You could be ative in a team, and still receive sound notifications for other teams. Now, you do not get any sound notifications if the app is focused - it NEEDS to be out of focus / not active in order to get sound notifications.
9 votes -
toggle between extension while using the app
I use the different extensions on my account for different reasons/businesses. I don't like that in order to check my text messages, missed calls, etc for one extension, while I'm logged into another extension, I have to log off that extension and log back on into the other extension.
2 votes -
Dial Zero to reach operator from user extension
Quickly reach an operator or a Reception desk by dialing zero, it will automatically dial the correct extension
36 votes
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