12145 results found
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Enter button on compose message
Would like to have an Enter button on compose message that they Press instead of just pressing Enter to send message or option to turn the press Enter for sending message
2 votes -
Please Add The Conference button back into the outlook plugin
The company that I am with uses this button to start conference calls with.
3 votes -
Allow Outbound Caller to Play a Recorded Message When Leaving a Voice Mail
My Customer Service Agents frequently call customers to remind them of things like their payment is due, policy is about to cancel, etc. They currently have to verbally read a script if they reach a customer's voice mail. It gets repetitive so they would like to be able to record about a half-dozen messages, and be able to play those instead of speaking.
7 votes -
the ability for Admin to review voicemail for sub-users in the Call Log along with the recordings
Currently there are far too many steps for the Admin to go through to review voicemail messages left for the other users. The current system is difficult and time consuming for the Admin who often wears a number of hats in addition to monitoring calls.
2 votes -
Add Page and Intercom
As a multi line phone system and one operator it helps to have the ability to page or intercom other callers.
3 votes -
level IVR/enabling the dial by extension option
can we add option for zip code while using multi Level IVR or adding the option to enable dial by extension on multi level ivr
3 votes -
Forwarding html emails
Keeping html format of transferred emails.
1 vote -
Show Call From number in RingCentral App
The Ring Central Phone would show the Call From number during the call. This was a great feature for when you would leave a voicemail you can provide the correct callback number. especially if you have multiple lines. however the phone app is being discontinued. I would like this feature moved into the new Ring Central App. Currently the App will sow the Call From number before the call starts (so you can change to a different number if you need). but as soon as you make the call it disappears.
1 vote -
Parked Call Glip Message vs. Text
The pre-formatted message that comes up when you park a call in the desktop app is great! But it sends a text message. Our users are using Glip. Possible to give an option to copy text to a Glip instead?
1 vote -
when using ring group, include option to NOT have to press 1 to answer the phone for calls from non ring central number
i do not want to have to press anything when answering the phone.
1 vote -
Bi-weekly recurrence for events in Ring Central (GLIP)
Can you add an option for recurring to be bi weekly or bi monthlyI am trying to create schedules and these schedules change every 2 weeks so I have to make them all individual instead of just once and allowing it to recur.
6 votes -
Honor Opt Out for P2P SMS
Robert Half wants to enable SMS for all users and have any customer able to opt out to SMS which should then be honored for every RC extension. If one of their clients requests to stop SMS, than nobody at Robert Half should be able to SMS that number.
8 votes -
Display the destination number of inbound SMS
My business has 6 inbound numbers; one main and 5 fax lines. All SMS to any of the numbers is directed to a single extension. Currently, there is no way to tell for which number the text is intended. Identifying which line the text came in on would help us determine if it is simply a "robo-call" or a response to the sender is required.
2 votes -
Customize Conference Line Greeting
A setting that would allow us to customize the default greeting for our user's conference line. Currently, when a client calls into a meeting, it says "welcome to the ringcentral conference line." We would like it to say "Welcome to the {Company Name} conference line." It adds a level of professionalism to the process for us. We were able to do it with Dialpad/UberConference but we just recently switched to RingCentral and were disappointed to find that we could not customize this greeting.
9 votes -
Speech enabled Auto-Attendant for RC Office
Customer is looking to speech enable the RCO auto-attendant allowing customers to speak their selection or speak a name for dial by name directory.
8 votes -
Leave blank space between extension on the desk phone
It would be nice to be able to leave blank spots on the desk phone, when you have an extension insert. That way you can have your main people on the phone, and the rest will be on the extension insert instead of the misc. people split between the phone and insert. It would actually look how it is displayed on the preview screen.
1 vote -
One Touch Audio Dial In
Anyone who is joining an audio conference call just has to hit a link rather than type the dial in and participant code. It's more efficient and Uber conference has that ability.
5 votes -
Make a way to see what queues the agents are in from the service portal
Make a way to see what queues the agents are in from the service portal.
5 votes -
Chrome Plugin Should Allow Meeting Defaults to be Customized
I should not have to modify my RC Video details in the right panel to remove require password or to just by default meeting ID. I should be able to set those and have the plugin remember my settings.
2 votes -
Add Option to pause and unpause recording/Masking on the new RC App
Please add the option to mask portions of an active call. We are needing to mask sensitive info during our calls.
2 votes
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