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  1. It would be helpful to be able to hear a different ringtone when I am receiving a business call from ringcentral's app. Right now, the same ringtone I have for my personal calls is the same for my business calls. The last company I had service with I knew when I was receiving a business call just by the ringtone. This feature would be helpful.

    3 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  2. The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. Need to have the ability to increase or decrease the duration of your Call Park Timeout.

    17 votes

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    Under Review  ·  5 comments  ·  Application  ·  Admin →
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  3. Customer is looking for an option that would allow them to create a schedule for messaging notifications to keep notifying them with a certain time interval (once every preferred number of hours) until the message is viewed.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Have the ability to change the name of the fax I received from the App or have the ability to create a folder on the app and move the faxes I received so we can sort everything properly

    2 votes

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    New  ·  0 comments  ·  Fax  ·  Admin →
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  5. Customer wants to Extend the call transition in call queue if the initial user decline the call before the call to move to the next user.

    2 votes

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  6. Customer would like to have the capability to use the dial pad for Yeahlink WH67 headset for making calls.

    2 votes

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    New  ·  0 comments  ·  General Phone  ·  Admin →
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  7. Option to create a notice (or task) from a line item of the call journal, which can be assigned to themselves or another colleague. The number of the called party should be automatically added to the note.

    12 votes

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    0 comments  ·  Other  ·  Admin →
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  8. Currently in the native REX app, users can manually select the caller ID. Currently in the Dynamics 365 integration this option is missing and users have to make the change on the native REX app.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  9. A feature that automatically detects robocalls, suspicious numbers, or altered Caller IDs. This functionality, similar to HIYA, would notify us if a call is suspicious, potentially spam, or a robocall, helping to prevent these types of calls from reaching our line.

    2 votes

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    New  ·  0 comments  ·  Application  ·  Admin →
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  10. The Yealink T48U phones has a DSS key configured to forward calls from call queue and calls on user's DID to call queue. Its efficient when call forwarding is setup on the phone instead of enabling it on every users extension or ask users to enable it using their access, when needed.

    This feature should be available as it is practical and more convenient way on forwarding the calls either from call queue extension or on user's DID.

    1 vote

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    New  ·  0 comments  ·  Call Queues  ·  Admin →
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  11. Currently, you can only Switch calls twice and it won't allow you anymore on your third attempt to switch the call.

    1 vote

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    New  ·  0 comments  ·  Application  ·  Admin →
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  12. We are trying to setup a call flip in the admin portal to flip a call to a announcement only extension this option is not available as the announcement only extension is not populating in the forwarding under User> User with extension> 101> Phone> incoming call rules> Incoming calls> Add number or Co-worker

    It would be better if we can set a call to be flipped to a announcement only extension

    1 vote

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  13. Custom rule should stay enable whenever you make changes to it. Current behavior is on the existing rule changes made then it automatically tuns off. We need to manually enable it again. It should stay enabled

    1 vote

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    New  ·  0 comments  ·  Other  ·  Admin →
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  14. Customer is trying to Expand their business and would like to create an account with a phone number that is based in China and bring an existing phone number in China going to RingCentral

    1 vote

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    New  ·  0 comments  ·  International  ·  Admin →
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  15. Make the Group Call Pickup feature available for MS Teams when it it integrated with RingCentral.
    Currently, the feature is only available for Desk phones.

    1 vote

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  16. Is it possible to give us a feature wherein we can see the status of messages we sent. whether it is delivered or seen and who sees it when sent to group chatroom? we are using the messages tool to communicate internally to organization members and it is necessary for us to know if the notifications are read or not.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  17. My users began getting flooded with spam and robo calls and voicemails starting the week we moved to RingCentral from our old ShoreTel system with AT&T as a carrier. It is so bad that it feels like someone sold our number to spammers. I'm not sure if AT&T was doing something different to screen these calls, but I hope RingCentral can take global actions to fix this. I contacted RingCentral's friendly Tech Support and while they empathized with my concern, the best available fixes were to block 800- and toll-free numbers, to block calls without a caller ID, and to…

    2 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  18. Looking for an option to Allow call queue members to change their availability for the specific queue
    since once every call queue is set to Allow for "Allow members to change their availability for this specific queue" it is applicable to all the current member of the call queue and cannot be modified per member.

    3 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  19. Incoming call information for direct calls to users to show both Incoming caller ID and Dialed Number

    22 votes

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  20. Customer wants to have the option to create a user extension with the option to select a one word for name field instead of two having name fields for first name and username.

    2 votes

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    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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