9349 results found
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Add transfer button within the dialpad during an "Ask first" transfer
Add the green transfer button within the dialpad during a warm transfer. Currently, if we are doing a warm transfer by clicking "Ask first" and must open the dialpad to select a phone tree option, once we have a colleague on the line, it is not clear that we are in the dial pad. The transfer button is not visible. We must realize that we are in the dial pad, close the dial pad, and then we can see the gree transfer button. It would be helpful to have the green transfer button appear within the dial pad for clarity…
1 vote -
No Log-out key for Poly E450 and E350.
Our Poly E450 and E350 are both used as a Common/Hot deskphones. When a User login there is no "log-out" key. I was advised by the representative to use the Admin Portal or *91 since some of the deskphone model do not have log-out button.
Please add a log-out button on the phone models above.
1 vote -
Show callers agent availability
It would be nice if the callers can know if the agents are available or not to avoid waiting on the line for too long.
2 votes -
Customize option for voicemail notification from call queues
Customize option for voicemail notification from call queues
3 votes -
Call waiting to apply on call queue members.
Call queue members to have call waiting enabled.
65 votes -
dscp tagging
On physical phones, the device automatically sends dscp tagging of ef1, however the softphone client does not have this enabled by default and requires a lengthy GPO to setup. Can we have DSCP tagging feature added to the softphone client software
4 votes -
Capability of the User to use Multiple Site Caller ID
Requesting to have the option for a user to use different site caller ID. Not just having one site that is assigned but have the option to use as well the other site caller ID number
17 votes -
All Company #'s Available for SMS amongst multiple users NOT JUST operator extension
It seems SMS use of main company numbers ARE only accessible through the SINGLE dedicated operator. It would be very very helpful to have these numbers accessible for SMS capabilities across other users in the account. You are limiting a very important communications tool and feature to ONE user on the account when we have several users over several locations. either allow other users to have "OPERATOR" features or allow other users access to MAIN COMPANY numbers from the RC APP to sms directly. With so much spam these days, customers want to recognize who is texting them and they…
14 votes -
Agent to Agent Transfer in SMS and Engaged Digital Messaging
Currently, the only option to transfer an SMS is to reroute to the queue group itself. It would be nice if there was an option for companies to allow agent-to-agent transfers. Our team consists of 8 employees, and rather than reroute a customer looking to speak with a specific agent digitally back to the skill group, it would be nice to be able to transfer directly to the agent to wait. Then the next time this agent would be available, they would be prompted to interact via SMS or Engaged Digital (email).
1 vote -
In the phones section, have a "Select All" button to delete all calls in the list.
In the phones section, you can click on the pencil to select which calls to delete. It would be nice to have a Select All button to click to save time clicking each one to delete. Or make it function so you can click on one, use the shift key to select all the way down to the next item you click?? Either would be great and be a big time saver! Thanks
1 vote -
Firmware Update Polycom VVX 601 6.4.4
Customer visited Polycom website and he has seen latest version of Polycom VVX 601 which is 6.4.4. As advised by SUP, to submit FR as it is still unsupported.
1 vote -
change how call information is displayed when transferring calls from queue
Looking for the ability to change how call information is displayed for calls transferred from a call queue directly to an agent. Currently there is no option to remove the call queue name. If an agent is part of the call queue they think it is a queue call not a direct call to themselves.
3 votes -
Choose users that an admin can only access for call recording
Choose users that an admin can only access for call recording
3 votes -
disbale auto update - RingCentral for windows
RingCentral for Windows has a bad habit of updating during business hours.
Consider two items...
1.) In Settings, the ability to enable / disable auto updates2.) As is currently done with Microsoft Windows 10 / Windows 11 updates, a setting for work hours (or office hours) such that the RingCentral app will not close and update during office the hours interval. Many thanks.
3 votes -
Allow customization for ACR announcement per user extension
Currently, the only option to customize the ACR announcement is applied account-wide. We would like to have the option for each user to have their own ACR announcement, both for inbound and outbound calls.
4 votes -
RC App Device Footprints
RC App Device Footprint
The RC app should have a login devices for those users who will be logging in on their RingCentral Accounts.
5 votes -
option to add hotdesk to call queue
Be able to add hotdesk phones to call queues
8 votes -
Allow Admin to change Phone number displayed in the user Profile
Please add feature to allow admin/user to change the phone number diplayed in the user profile for the Desktop/Web/Mobile app
1 vote -
Video Meeting Survey/Poll Feature
Can there be a feature when scheduling video meeting to create a real-time surveys and polls for invitees to participate in like Zoom?
1 vote -
I.D Caller Solutions
Can there be a feature to use when making outbound calls to my client's customers where my business name doesn't show up on their ID caller but instead just a number. I offer call services in business but I have to go through extra measures to make calls i.e make my number private which most people don't respond to when private or using a client's Google Voice account.
1 vote
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